Every time I'm there, they have been extremely helpful and offer options to solve my problems.
The staff is fantastic, helping me diagnose issues and providing me options to save money. Extremely trustworthy!
Christina/Kyle are awesome associates, and very helpful. My low star is for the cold in the store. Me and my son were there for 15 minutes, and we froze. Christina was wearing a coat the entire time. We were all in doors, and it felt as if we were outside. They should be able to work comfortably, and that's not happening.
After Tony left, had terrible experiences here. However, today I worked with Chris and Kyle and they were incredibly helpful. Seems like the right people were finally hired to replace some really excellent former employees. Thank you Chris and Kyle!
I went to replace my headlights on my car. The woman in front of me needed windshield wipers and the guy that worked there went outside with her and put the wipers on the car which is very nice. But when it came to me needing help with my headlights the guy wouldn't even go outside and look at my headlights to see what I was talking about! Very frustrating :-( I ended up spending money for something I didn't even need because he assumed the problem was one thing when it was something totally different. I was very nice from the moment I walked in. I don't understand why he treated me differently than the woman in front of me. I will definitely be going to a different location next time
I'd give more stars if it was an option. While up visiting our daughter at Roger Williams University we found ourselves in a jamb. Christina and Mark saved the day! Our daughter's battery died. After waiting 3 hours for America's biggest roadside service provider to show up with a replacement battery, I decided to take care of things my self. I popped into Advanced Auto in Warren RI on Metcalf, explained my situation and that Home(and my tools were 2 hours away). Christina told me exactly what I'd need to do and provided me her personal tools with just a nod and a promise to bring them back. Christina is such an asset for you brand. She should be recognized by your organization, given a raise, a store, promoted to trainer, mover her to corporate, whatever it takes to never loose her. I'll be an Advanced Auto Shopper for life for the service and help I received. O'Reilly's just opened a store 1/2-way between my house and the Advanced Auto Parts in my CT hometown and I'll be driving right past it for for all my auto part needs from now on.
It's nights like tonight where my faith in humanity is a bit more restored !
I went here to grab some oil for my vehicle which a gentleman named Seth was helping so patiently and kindly figure out which I needed with the little info I gave . Another employee named Jeff I believe ... also stepped in and helped to put oil in my vehicle but noticed something not right and ended up finding oil in my coolant which was a cross contamination I was unaware of and extremely thankful he found so I can properly get the issue fixed ! This was all close to the end of there shift and it even rained at one point and neither one of them flinched so eager to lend a helping hand . Honestly what an absolute assets to the company Jeff is with much knowledge and Seths great customer service. Give them a raise because even with leaving there with bad news I was astonished at how nice and wiling these 2 men where .
Excellent customer service, provided guidance on an issue they could not resolve, followed guidance and concluded issue to everyones satisfaction.
Thanks to the management (especially Tom)for the cooperation and support.
Good parts and prices but understaffed. Left store twice after waiting and feeling ignored or superseded by a long phone call that interrupted my purchase. Counter guy went off looking for something and I left to go elsewhere
Ordered stuff online at 11am parts were not ready by4pm the gentleman behind the counter had to go pull the parts while I waited, due to him being the only employee in the store
Waited over 20 minutes for someone to come and test my battery because there was only one person working and the person never came but Valvoline helped me out a lot
Ordered parts online an picked up in store, got the parts home an they were not the right ones. Come to find out the online didnt fully describe the part but the guy at the Warren RI store was very helpful and returned the wrong part an got the right one with no problem.
If you want to get your battery tested:replaced or check engine light on, this is not the best place. I have been here twice in last two months, once to find out more about check engine light and other time for getting a battery / alternator tested. Both incidences were around late morning. Each time I was given the excuse that they can’t do the 1 min test cuz there was only one guy in the store, it’s company policy not to step outside for a one minute test even though there are no other customers in the store. During the second incidence the guy wouldn’t even let me borrow the jump start cable for couple mins so I could start my car which was stuck right in front of their main door cuz the battery / alternator had issue. I had to call AAA and get the battery tested and replaced right in front of stores front door. I will never shop at this store again and wouldn’t recommend anyone else to.
Always helpful and knowledgeable about products needed. Willing to help - even helped with putting on a new windshield wipers due to it seeming to look complicated to take apart the old ones. Thanks!
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