This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Diamond Towing Service in Ruffs Dale, PA scores 97/100. Sentiment is overwhelmingly positive: customers highlight professional, fast response—often arriving within or before ETAs—courteous staff, clear communication, and capability spanning roadside repairs, heavy‑truck work, towing, U‑Haul rentals, and storage. Pricing is widely viewed as fair with no surprises; a lone complaint mentions a pricey short tow and rudeness. Wait times are short, work quality solid, and after‑hours help common, underscoring reliable customer service. No info on parts inventory or yard organization in these reviews.
Address:
1365 New Stanton Ruffsdale Rd, Ruffs Dale, PA, United States
What clients say about Diamond Towing Service in Ruffs Dale (PA)
I cannot say enough good things about this team. We were refereed to them by another road side mechanic and these guys and gals are everything they said they were and more. My truck stopped running at 5AM on a Monday. Suspected a fuel problem. I called them and they came right out and towed us (very reasonable price to tow tractor and trailer 20 miles) and requested to take us to their shop. What a great decision that was. Took driver to hotel and picked him up when truck was ready. Pulled it in, diagnosed it was the fuel pump(difficult on a D13). The new part didn't work so they saved us $1000 by rebuilding my old pump. Runs like a charm! Bill was just awesome to work with. Excellent Customer Service.
Excellent service. Our semi broke down on the side of the road and we called Diamond to assist us. They arrived earlier than there 1 hour eta. A special part was required to get the truck back on the road and they took care of that and had our driver up and going quickly. They were very professional and the cost was very reasonable. It was so nice to deal with professional people who knew what they were doing. Thank you
Bill was very helpful and reasonable for his services in helping me get my son’s truck towed in the early morning hours. I highly recommend Diamond Towing!
Cody and Bill were wonderful. Super quick and friendly service when they were already busy. Bill was there and got the car running within minutes of my call! Very professional and competent. Will use their services again if ever I need them.
The guys at Diamond towing are top notch. Always like to support local and these guys are patient and very courteous. First time used them and will definitely call them in the future if I need any towing or jump service.
Diamond Towing Service is an excellent shop. I called in the morning and they answered right away — very responsive and friendly. When I arrived, they immediately got to work. They replaced the radiator on my Freightliner Cascadia. True professionals who know their job well. Everything was done very quickly, and I was able to continue my trip the same day. Big thanks to the Diamond team — highly recommended!
The best place to rent uhauls. Bill is by far the best in the business. No hidden fees, everything is explained in the beginning. I will never go any where else but here for all of my uhaul needs. You will not be disappointed.
I called for a break down and towing to Cranberry Township. Bill was to me in 10 minutes. Excellent customer service. I could have had a really bad day and it turned out to better than I could have imagined. Bill took care of everything that I needed. Kept me company on the long drive. Thank you for taking such great care of me and my car. I can’t thank you enough.
Bill didn't ask me to do this but he was EXTREMELY nice to my boyfriend. he gave my boyfriend a really good rate and excellent customer service thank you for your lovely service and we will be back!
I was broke down in the area, but didn't need a tow. I phoned them to see if i could drop my trailer over for a couple days and pay storage. First time in my life i was offered free storage by a tow company, as he mentioned that they were trying to help people around at this time of year. Respect you from my heart. I did not end up leaving my trailer, as i found an alternative solution, but felt like posting about them guys. Would highly recommend their services. Not too many people like them exist.
Wow, what fantastic service I received from Diamond Towing Service in the New Stanton, PA area for my box truck! The team was incredibly professional, friendly, and got the job done with no hassle whatsoever. They were understanding and supportive, which is exactly what you need in a stressful situation. No rudeness, just pure efficiency and kindness. I highly recommend them and wish them tons of business—they truly deserve it!
I definitely recommend these guys if you need a repair or tow. These guys really care about their customers. They try to keep the cost as low as possible and go above and beyond what they need to. Eric was awesome and very helpful. There needs to be more people like these guys in the world. Thanks to these guys this was the best breakdown I ever had especially in the middle of a snowstorm along the PA Turnpike in an 18 wheeler.
This place closes at 4 and my driver showed up at 3pm with a wheel seal leak. Even though it was 3:30 by the time they removed everything and found out that the brakes needed to be replaced as well since the oil flew all over them, they said they would stay after close until the job was done. They did exactly that, stayed until about 6pm with no complaints, no extra charges and more than a fair price. I was dealing with Bill the whole time and he was very straight forward and honest.
Diamond Towing was nice enough to come out at 5 PM on a Sunday after the wheel came off on a trailer I was towing 4 states away from home. They were very responsive and even let me store my trailer there for 4 weeks before I needed to go back to my project so I would not have to make a 10 hour round trip just to get it. Excellent people and highly recommend.
I deal with a lot of towing and repair shop and handling the maintenance on 40 company trucks i called them and they sent a roadside repair truck right out. They found that the starter was bad so they went and got their heavey tow truck to pull start the truck. The driver was able to deliver his load and bring the truck back to diamond so they could replace the starter for us. They are very reasonable and I highly recommend them. Thanks for your quick service at a very reasonable rate
Bill was great ! Helped quickly tow our car to safety. We were on a busy highway. He provided honest and fair assessment of the damage he saw. When we made arrangements for a vehicle he shared great tips and recommendations for vehicle purchasing. Thanks Bill you saved us from getting a lemon.
I'm Anthony from A & P Towing LLC and I had a wheel smoking badly on my 2002 international rollback 4300 and gave Diamond a call and thy where happy to help. The driver got there quickly and hocked my rollback up and had me home in no time. If I ever need a tow for my rollback thy will be the first I call. Great pricing and friendly and professional... A++++
Very nice and friendly people! Bill was very nice to my son and I and helping us when I wrecked my car. He went out of his way to make sure we got to a safe place for the evening. Anyone whoever needs road side service I highly recommend
Everything about Diamond Towing has been exceptional. They called to confirm my towing appointment the morning of and even offered to come ahead of schedule, the price was extremely fair and quite reasonable, and they were able to tow a tall vehicle out of my driveway and deliver to the dealership with no issues. Highly recommended.
Excellent emergency service! Flat tire on the turnpike and a problem with our lugnuts. I called Diamond Towing and Michael had someone to me so quickly. They handled the problem and we were on our way. Very reasonable and efficient service. Highly recommend.
I scheduled my U-Haul rental via the Greensburg PA store. The day before pick-up, I was informed that the pick-up location would be Diamond U-Haul truck and trailer service located at 1365 New Stanton Ruffs Dale Road in Ruffs Dale PA 15679. I was so glad of this change. They were extremely helpful. They added a few days to my one way rental – at no charge. They expanded my drop off location to any U-haul in the area (which became very helpful) – at no charge. They assisted me when I had a issue on the road – getting back on track quickly and they were able to get me a discount on the original contract! My next rental will be from Diamond – might as well start in the right place in the first place.
I hired a Broker to transport my truck to CA and he didn’t inform me of the pick up date. 7-3-2020 late in the evening I get a call from the transport company that they were there for the pick up. After calling two companies Diamond Towing was willing to get me out of a jam. They showed up within the hour and had the truck on the flat bed with no incidents. I would recommend Mike and his crew. Thank you.
Great company to do business with!! Between the phone operator and driver I had my car taken care of within an hour. Both individuals were super nice and super easy to talk to!!! The price was super affordable also!! Definitely will be my go to from here on out. Thank you!!
My girlfriend and I were stuck at the top of Route 40 with a blown motor. They had a truck to us within an hour of calling, very prompt for a tow company. The person I spoke to on the phone was extremely nice and helpful. The driver was very friendly and professional . Decent pricing as well. I'd recommend this company to anyone.
We HIGHLY recommend Diamond Towing and Recovery for all services they offer. We have used them for both U-Haul and a storage unit. Everyone there is very friendly. The owner Bill is extremely helpful, has a great personality, and responds quickly. I couldn’t have asked for better service!! We will continue to use their excellent services for anything necessary.
Great experience! Great service! "Diamond Towing Truck and Trailer" providing great service on the road. After we call them, they arrived super fast, resolve all issues with the truck, explain the reason of what happen with truck, and I didn`t have any problem to pay through the phone. Its very reasonable cost of service, professional people working there. Thanks again!
The words “Thank You” isn’t enough to show my gratitude/ appreciation to Diamond Towing and the amazing staff that work there.
Mike and his crew went above and beyond to assist me when both of my trucks broke down in PA and had to be towed. Prices are reasonable... service is superb!!!! ... and their 24hr accessibility is a great peace of mind when everything is going wrong!
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