Never go their Guy lies about everything my daughter car was their since Aug 70 said can't get the parts took it somewhere on Wednesday and they got the parts in a day so don't take your vehicle to them
I will never bring another vehicle here as long as I am breathing.. In the past I've had other vehicles repaired there and couldn't have been more satisfied. The great workmanship and customer satisfaction was just perfect. WHAT THE HELL HAPPEND! I recently brought a vehicle there for repairs that stemmed from a collision with a Red Tail Hawk. Broke the grille. that was 4 Sept.22. 7 months later 10 March 23, still not repaired. The gentleman who runs the company ( who I shall Pinocchio ) was ever so polite and soft spoken did nothing but LIE about everything that came from his mouth. Never returned phone calls, lied about having parts, lied and told me parts weren't available and on and on. I made all the calls for parts myself and reported to him that parts were in stock. After 7 months I was at the end of my rope. I turned the case over to my insurance Co.
SHAME ON YOU 21ST CENTURY RESTORATION FOR RUINING YOUR ONCE GREAT REPUTATION!!!!!!!!
The experience with 21 Century was very pleasant, they were professional and the work done is the highest quality. Our SUV has never looked better. The paint is perfect. I would not hesitate to send my friends there and will use them for any future work I need done.
Driving home late from work I hit a deer something not uncommon in the state of Pennsylvania. So I looked in my area for a body shop there were a few and I chose 21st century. My vehicle was done in a week great right, wrong upon further inspection of my car I found many imperfection's hair under the clear coat but above the paint and a bunch or rough spots throughout the hood, fender, and bumper. After bringing this to their attention they offered to fix the problem and even repaint my hood due to stone chips in the pain. I get the call my car is once again complete and ready for pick up. However, there was still imperfections in the paint and even paint chipping off the hood due to “the paint sticking to the tape” as they put it. Extremely unsatisfied with what they have to offer at an auto body shop.
I just had my car done by them . I can’t thank enough Jason for making being so cooperative and professional.
My car had some issues after was done because of miscommunication between insurance and them but I soonest it was straightened out Jason was quick and understand and fixed it right up .
Highly recommend! Great quality work!
Thank you Jason !
Very poor communication between the front desk and the Customer. They really don’t know how to listen and take notes to document customers requests. I have found that their appraisal are very inaccurate and written to maximize their profits. This claim becomes very apparent when you submit your estimate to the insurance company and the total dollar value decreases by 25 percent or more.
In fairness to the mechanics they do perform good quality work but that gets lost in the underhanded tricks pulled by the manager and owner.
If you want a fair deal, a real appraisal and good quality work go to Fonzarellis in Augusta, NJ. You won’t walk out of this place feeling dirty.
Had to get a new front panel put on and matched to the car got it back paint matches but from how the car came back I’m not counting on the paint to last long the car got fixed but came back with more scratches,dings,paint chip,scratched plastic than the car went in with you would think they’d take better care of YOUR car while in their possession on-top of that they didn’t even finish putting parts on like the grill and inner fender so now i have to go back and do that not worth it for being charged up the A** for such carelessness 0 stars of i could word of advice take your car somewhere else
Exceptional service --- these folks went above and beyond for our needs!! We had to get our car repaired after hitting 'a few' deer in the area --- and they were suggested by our insurance provider... We were concerned when we saw the other feedback ratings - but please be assured they are very professional and communicate every step of the way... Can't thank them enough for the beautiful job they did!!!
Brought the car in very friendly when the car was said to be fixed,
It wasn't the head light shines in the trees moldings left hanging off the areas they missed to see to repair, and as a result it is a night mare. I wish I never chose to use them I thought it was conveniently close. But seriously I rather drive the car further if only I knew there seriously Incompetent. I as a christian could not recommend this body shop. PS They did not honor their so called warranty.
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