What clients say about NAPA Auto Parts - Northeast Parts Group in Hellertown (PA)
Store manager Rick at this location was very helpful with parts and answered any questions we had. He really went above and beyond in finding us the right parts needed to fix a blown brake line 2 hours from home. Thank you for the service provided and the time you took out of your day to assist us.
Been coming here for over 20 yrs Never have I BEEN SO DISRESPECTED, belittled about my automobile knowledge, which is extensive with over 50 yrs experience. Nancy and her coworkers were always helpful and willing to go out of their way to satisfy customers, handle any problem respectfully. Now, thats gone. Replaced by a counter worker, Brian, who gives you a face if you ask questions or need to order anything. He throws a fit, slams things around and says your disrespecting him if you ask questions or point out that he's incorrect about anything! I believe its time to take my business elsewhere.
Haven't been here in a while. But when I actually visited, staff was helpful & knew their trade. Great place for a quick visit when you need a part in a hurry.
Shop local! They know their stuff and will help you get the best price, like I just grabbed their brand oil and the guy was like this other one is on sale this week. I really appreciate that.
The gentlemen who work here are very helpful.. However, being somewhat of a small store, parts may not always be in stock. Overall, it is a good local auto parts store.
My overall first time experience going to Napa auto parts was excellent!!! I've never stepped foot inside a Napa parts store.
First I would like to thank Tyler for the excellent customer service over the phone and helping me out as much as he could with my concerns regarding my battery. He went above and beyond!
I would also like to thank Steve for testing my battery, helping me understand the ins and outs of a car battery, how they can have a good voltage, but they could also have bad cells. He explained in detail what's inside the battery and how things work. Very informative and knowledgeable!
I would also like to thank Nancy for her kind, helpful, understanding and careful attention to the needs of the customer. From speaking with her very briefly I can see she is a very caring person, she doesn't brush off any questions the customer may have and she will give you good feedback and direction. She is as straight forward as they come and we need more people like her.
I'm sure the entire staff is just as great as these 3 individuals are because my first impression was just over the top amazing and shocking that customer service like this still exists.
Thank you again NANCY, TYLER AND STEVE. Take care!
We needed a part of that was very important for our weekend trip and they had it set aside. I realized they closed at 6 and called at 5:57 and said I was close. I got there at 5:59 and they would not answer the phone or open the door. I know it’s our fault for being last minute but it was just extremely disappointing and we will not use them again. I prefer small businesses that really care about their customers.
They are GREAT! The staff went above and beyond what I've been accustomed to from other auto parts places who just send you to the dealership when the computer doesn't tell them the part.
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