What clients say about Hank's Auto Service in Bethlehem (PA)
Review is strictly regarding towing. Hanks fully takes advantage of the cushy city of bethlehem contract it has and all the citizens that the city needs its services for. Operating with impunity , they are happy to rake the average unlucky driver over the coals, charging a full day impound fee for a few hours , tacking on extra labor then telling you they actually didn’t have to do any extra labor at all. Then chastise you over how you mishandled the situation of your car becoming disabled without even knowing the full circumstances. Heartless ruthless and purely profit driven - but when you have the government contract you just do and say what you want and keep raking in the guaranteed income until your contract runs out (hopefully soon). Merry Xmas Hank!
Thanks for the reply there Hank very kind of you. A few important facts you leave out: I am the one who called the police about my own vehicle in the first place so of course I knew they would tow it. I had to leave it there because I had to make it to an out of town medical appointment for myself that would’ve taken me months to get a new appt and for a serious medical problem. I tried with strangers, adult males , to move the car out of the way first but that car was not gonna go anywhere without a tow truck and you know this. Nonetheless I am the one who made sure the police knew about my vehicle and why I couldn’t be there and the dispatcher acknowledged this. But alas what do I get for trying my best to fix the issue and being a good citizen calling the cops on myself? I get railroaded ripped off and attempted to be made a fool of online. I’m absolutely entitled to my opinion of you but you’re not entitled to retaliate with these falsehoods. The police dispatcher calls are recorded and you are the one now telling lies about your customers online
Your 2nd reply: your initial reply was absolute retaliation - you left out critical facts to paint me in a bad light and using all CAPS several time in a condescending manner not exactly consistent with your family friendly 40 year local business motto that you are pushing. I’ve seen plenty of businesses over the course of time change how they conduct their business and treat their customers. New management, turnover, economic climate - companies change. I merely commented on my towing experience with you which I stand by 100%, to whoever Hank is nowadays if he’s still running the place. Your basic facts about the circumstances of the vehicle are correct but leave out key context which I provided but you keep leaving out purposely to make me look like the angry customer who is just trying to smear you. I’ve spent enough time and aggravation laying out my case here for the public I don’t see the point of calling you - keep my 80 something extra dollars for doing nothing but taking advantage of a guy having bad luck on a bad day, my insurance will reimburse me the tow that you made a good dollar off of. I only hope other motorists are as lucky as me to have decent insurance that will reimburse them the inflated tow cost you charge for these city ordered jobs. Everyone is going to get stuck with the extraneous costs and fees that you charge again just because you can without any chance of rebuke or legal recourse because you have your police ordered jobs and veil the justification for you charge and say with this. When you have to nickel and dime bogus charges like this in addition to a ridiculous tow charge it says a lot about your company and how you do business. I wouldn’t wish for my worst enemy to deal with whoever you are personally or with your towing services. If you want to continue to question and misrepresent my story that is verifiable (again I’m the one who called the police on myself because I recognized the situation) then by all means keep after this poor schmuck on here for the public to see more of how you handle these situations and really show off those family friendly customer services skills finely honed over 40 years. I suspect based on your replies so far your ego won’t allow you to do that
For some reason I thought that this guy was sincere about repairing a car's damage and maintenance but he referred me to someone else who charged me much more and as I stated on another mechanic performance, they had a deal with one another
My car was towed on a Friday. Hanks was closed Saturday and Sunday, and thought Monday as well due to being a holiday. I was worried about the price and not being able to work. I received a call back early Monday morning from Robert who informed me that yes they were closed but he would wait for me to retrieve my car, and worked with me on the price which was a lot less than I anticipated. He was helpful, courteous, and I could tell he wasn’t just trying to get the most out of me like other tow companies I’ve dealt with in the past.
I took my car in for a routine brake pad replacement, they left the car with many warning lights on because they broke or disconnected the caliper plugs. Additionally the caliper bolts were all loose and needed to be tightened. I was told they needed to order a new part to fix the issue, and they would have to charge me for it. Accidents happen, but this level of damage is unacceptable for a routine job like that.
There are good mechanics and there are great responsible mechanics they are great and that's why I have been coming here for decades! Love them through all generations! 💗
My local garage wasn't able to get me in for an oil change so, I used Hank's for the first time last week. Hank was so nice that I feel a bit bad leaving a negative review.
I took my car in for an oil change and to have two headlights and a fog light changed. They had my car for three and a half hours. After three hours I finally told the mechanic that unfortunately, I had a funeral to attend and I needed my car back. I kept being told it would just be five more minutes but, another half hour passed. I would have also been more understanding of the long wait time if I had just dropped in but, I called and made an appointment. When I arrived that morning, no one had any idea I was coming and they didn't have the bulbs they needed for the car. I ended up having to tell them to forget the fog light because at that point I was already fifteen minutes late for the funeral I was attending.
When I went to pay, they charged me for all three lights and I had to remind them they didn't change one of them. I'm also pretty sure they only changed the headlight that was out, not both but charged me for both. The total price ended up being over $250. I was charged $125 in labor for an oil change and two lights. Even the dealership wouldn't have charged me so much. Every other time I've had this work done, it's cost at most $75 for the oil change and $35 for each light and I've never been charged for labor. I have no clue how they arrived at $125 for labor. I waited for my car and it sat there for a majority of the three hours and was being worked on for about one hour. I feel like I was really taken advantage of and I won't be back.
I'm now on hour two of waiting for this company to tow my car. The person at AAA tried to call the garage and driver and no answer from either!!!!! I'm now stranded in an undesirable neighborhood in Allentown because these yahoo's don't want to work. Hope to God I don't get shot or my car vandalized.
My wife and I were in a car accident this afternoon, called AAA, and were very lucky to get Hank's.
Gator from Hank's arrived promptly and was extremely helpful. He cleared the glass and debris before leaving. He hauled our car to a shop near our home two hours away, and even called me to let me know he got the car dropped off fine.
We will always appreciate receiving such amazing service at such a difficult time. Thanks, Hank's!
I have been going to Hank's Auto for as long as I can remember. Great service a patient and knowledgeable staff. Will have a continued grateful customer.
Great service and they get you in quickly even with all of the other customers that they have. Always have been very competitive price wise and very knowledgeable when it comes to auto repair and diagnosing car issues.
Nice guys, speak Spanish and english fluently. Offered better prices than my local mechanic, and didn't have to wait a ridiculous time for an appointment.
The mechanic that was there and was absolutely awesome. Prices were Fair and he was quick. I recommend! A very nice guy! The entrance is around back so you have to hit the corner make a right and then make another right and it's on the back side of the building !
Hanks auto service is a great place to take your car for anything. They are good people's. The service is really really great and good. The guys that work there are really good with your car. They have really good experience especially with your cars. They WILL take good of your car or cars. If you really need your car worked on. I advise you to go to Hanks Auto Service. They are great
On Friday, November 15, 2018 @ 8:00 pm: My daughter and I got stuck in a ditch during the snow storm last night. Even with the help of four police officers, we couldn’t get it out. A Latino man driving a tow truck stopped and pulled us out. He refused to accept our money! Checking them out on Google , I find they are well recommended. Please allow me to further bring them to your attention. We should support local businesses that support their communities.
I was involved in a car accident yesterday, and Hank's Auto towed my car. I wanted to report that my tow driver was very polite; I'm not from the area, and he was very helpful with driving me to the airport to try and get a rental, and he was very patient with me, as I was kind of shaken up. Later in the day, I had to get into the yard to get things out of the car, and the young man that met me at the shop, and drove me to the yard, was also very polite and patient. Your customer service is excellent; spoken as a person who has been dismissed and treated rudely from other police-called towing services. If I didn't live an hour away, I'd ask Hank's to fix the car, as well.
I've been there twice and both times it has been great service and affordable. These aren't the kind of mech workers trying to squeeze you for every penny. They are efficient and reliable, honest and definitely will be my only mechanics as long as I live around the Lehigh valley. Thanks Hank!!
Hands down the best. An honest mechanic is practically an oxymoron. With Hank's they are honest, great prices, personable & willing to go the extra mile even if it doesn't benefit their pocket book. But then again this is why they have great reviews & tons of repeat business. People know, trust & like them.
A1 top shelf business.
They may offer a discount to Lehigh University students but don't quote me on that. Check them out.
I waited four hours for my tow. Apparently the truck "broke down" but they didn't bother calling and to tell me that. I waited for my original time at 8:50, a half hour later I called and then they said They were picking me up at 10:15. but then they said the truck broke down, so I had to wait two more hours and finally at 12:30 they came to tow my car. After it was loaded up and on the way they started to drop it off at the wrong place. No apologies made, don't recommend them to anyone.
Hank's auto is incredible. Very professional staff and Hank goes the extra mile to be sure your car is repaired. Hank's is the only place we take our cars. Thanks again Hank.
Went there today no appointment to have him check an Issue with my car. Turns out it was something very easy after he did a thorough check. Great customer service and great quality of work. I would recommend this shop to anyone. They are very nice trustworthy people who know what they are talking about.
95 Highland Ave #100, Bethlehem, PAFertility physician
Website
