Coopersburg Kenworth in
Coopersburg (PA)

Special thanks from Jah Jireh Truck Line to the Parts DPT for all your help ?thank you for texting the pics of the parts we needed before going from the Morristown ,NJ rest area to your dealership ? one of our trucks came to rescue the other and ended up breaking down in the same place aswell ? our 3rd unit was delivering in the Bronx and after that ? was looking for the part of th Kenworth in the Bronx and New Jersey and could not find it ? till we called you guys and Problem solved ???? you eaven help with the Part we needed for our Peterbuilt ? we are now back on the Road again?? ❤️GENESIS 22:14 / JAH JIREH = THE LORD WILL PROVIED ????? ❤️

Mike Kressler from the Coopersburg, PA location helped me resolve a Tax Exempt issue, even though it typically falls under a different department. He went above and beyond to assist me, and his level of service and dedication to Kenworth truly left me speechless.

Communication from this dealer is excellent. I never had to call them for a status update.

John is so nice. He had the nicest interaction with my young son and it made my son so happy. He is such a great person. Thank you for making my son feel very special!

Nice to deal with Patrick 100% recommend

We're (much to my son's disappointment) not in the market to purchase a Kenworth, but I can't thank John and Coopersburg Kenworth enough for welcoming us to tour the grounds, check out a T880 (in lime green, no less), and ask bunches of questions about the tech/specs. My 9 year old truck fanatic had a great day and his passion for semis is only growing thanks to folks like John & the team.

When most people think of dealerships, especially for big trucks, they only seem to carry the past negative experiences with them. That is why it is so important nowadays to find a team that is willing to work with you in order to solve problems, not create them. Danica Reznick and the service team at this dealership are problem solvers. Her team went out of their way to help us. We are from out of state and a small company, and when our local dealerships refused to lend a hand, they stepped up. My wife and I are incredibly thankful. Danica did not hesitate to call or email us. She did the required research for our problem on her end, and forwarded relevant information to us. Thank you again, and we hope to work with you all again soon!

Sent my customer there to get his particulate filter replaced. Got truck back clamps falling apart not installed correctly unit appears to be used. bolts snapped off on hanger unit brackets differential pressure tube both loose wire harness just hanging for def system. Worst experience I've ever had at any dealership so far. And it's getting worse by the day. Truck is constantly going into limp mode so much we can not work it anymore.

I was so impressed with the communication and repair job. Tyler had my truck in the shop and repaired properly in the time line he suggested and the price was good. I really appreciated the great job the Coopersburg Kenworth did!

We have worked with Mike Kressler for many years, and he has become our go-to guy when ordering parts! He always goes above and beyond for our location and exceeds our expectations. At the drop of a hat, Mike is quick to respond, supplies us order details and ensures clarity. We have thrown many last-minute orders or wild card units at Mike, but that doesn't stop him from offering a solution or getting what is needed ordered. You should make him your go-to guy, you won't be disappointed!!

Mike Kressler did a great job getting me the parts i needed and they were at the dealership just like he said they would be the next day. Thanks it was nice to have everything i needed.

I’ve been working with Mike Kressler for all of our truck parts needs, and I can confidently say he’s one of the best in the business. His customer service is top-notch always friendly, professional, and willing to go the extra mile to ensure I get exactly what I need, when I need it. No matter how complex my inquiries could be, he handles them quickly and efficiently, making the entire process seamless. Mike’s knowledge and dedication have been invaluable to our business, and I truly appreciate the effort he puts into every order. If you're looking for a reliable parts seller who genuinely cares about his customers, I highly recommend Mike Kressler! From: Greenray Corp / Grow Mechanic Shop

Mike Kressler was extremely helpful in finding a starter for the 88' Ford. He went above and beyond, sending me pictures and measurements. Mike was very knowledgeable and friendly. The starter fit for sure!! Thanks, Mike Kressler!!

I've been working with Bill Renz in parts for years. Bill has always provided me with superb service. He is top notch!

I had the pleasure of meeting John Pospischil a few weeks ago and we have met several times since. John was available and attentive. Our interactions have been positive and he was very helpful in providing information and helping make things happen. I wish other clients would conduct themselves like he does.

Mike Kressler in the part Department is your man! I have been dealing with Mike for about three years now. No matter how busy the guy is he always responds to my email for parts request step by step keeps me in the loop. Great experience working with him we are in a different state and deal with him for his knowledge. When my parts come in I know they are everything I asked for and more! Keep up the good work Mike !

Nice people and friendly staff. Driver's lounge was nice and they had vending machines with drinks, snacks and even sandwhiches. The only drawback was the fact that it took 2 days to get a fuel injector changed.

Grateful for the team at Coopersburg. I showed up connected to a trailer looking to get service on 2 check engine lights. They had a place for me to drop and got me diagnosed within the day. They had a shuttle service to run me to a hotel for the night while they completed the repairs. I was out the next day. That is saying a lot when it comes to dealer shops in this climate! They have lots of truck and lots of techs. The customer service was great! Hope you drivers don’t need service during these times but if you do, Coopersburg Kenworth is worth it!

Very happy with the help we received from Mike Kressler. He went above and beyond to help us organize a parts list for six of our trucks. He saved us a ton of time and money and overall made all our lives easier. Mike will be our first call when ordering any truck parts in the future. Thanks Mike

I just bought a 2022 Kenworth T680 from them, put it in the shop to have a bunch of extra bells and whistles on it. Everyone there is fantastic to work with. From Chip, the sales person to all the folks in Service, Tracy, Josh, Taylor, Mike(I think). And all the folks in the parts department that I've met and talked to, Danial, Mike, Ryan and I know I'm missing a few, my apologies. I moved from a 2000 to a 2022 with tons of technology. Everyone there has been very patient with me and all my questions. If they did not know something, they found out. An easy 5 stars and 2 thumbs up!!! -- Bob V.

Very disappointing experience with this dealership. Bought a truck from them, called to say we are coming to pick it up and the salesman says oh the other office sold the truck. REALLY??? You have already been paid for the truck and you don't have the decency to tell us until we say we are coming to pick it up??? When asked who put the down payment down first... no response. So, we are out the truck and the money it cost us to drive from NH to PA and pay our mechanic to go check out the truck. No response from anybody from that company. If the job had been done correctly in this day of technology, you would think the down payment would have been entered into the computer. Very very disappointing and very POOR business.

Mike Kressler has been a huge help with with numerous VIN stickers we need for our customers. Between processing them, his quick response and sending them to us has been amazing! Mike is extremely nice to work with and I know we will continue reaching out when we need the orders. Thanks again Mike!!

I'm taking a few minutes to write about Coopersburg Kenworth service. It's amazing Tracy, Tyler and Mike are exceptional professionals and of course JP. What a great team at this dealer. They have to come to Jersey and teach people how to treat customers. I live and work in Jersey, and I take my truck to them. I don't care the 83 miles that I drive, because my truck will be in good hands. Ohh Tim in the body shop, tremendous gentleman. Thank you guys mentioned here and the whole crew of sales, parts and mechanics. You guys are awesome.

I highly recommend the Coopersburg shop. Had two emergency repairs done recently. Very well skilled mechanics. Excellent communication from Tracy on the service desk during both repairs. Every person I met at the dealership was helpful and very courteous. If repairs are again needed while in the area I will absolutely use them. Cheers.

I took my truck there for a 8 hr. Job the dealership quoted me, a week later and a larger bill than quoted after there mechanic broke a bracket on the rear axle and charged me an extra 500 to weld it back on. But they are nice ppl that much is true.

One Waste LLC. 1103 Wing Ave Owensboro, KY 42303 was in the start up mode for a new business and purchased from Coopersburg KW a front end loader garbage truck. This was on 7-2019 at which time Reagan Beck represented the 2000 Mack unit to handle 4,6,8 yard commercial boxes. When we received the unit and attempted to put it to work we found that it was not designed for the purpose of handling that job. The forks were 18 inches shorter than the normal for a front end loader and they had been modified. The forks also had holes for a small box to be attached for residential service. The driver tried it on the first load and twice it dropped a 8 yard box into the compacter body. We had to have a crane pick it out of the body. The joy stick operation is so erratic that it threw a box forward about 10 feet in front of the truck nearly hitting a person. Our shop has worked on this unit for the last 8-9 months. We have replaced the joy stick assembly and many electrical solenoids. Nothing seems to help this problem. Finally the last straw was when we found out that a major waste company had 10-15 of these units and could not keep them in service. This is why the mileage is so low on this unit. The only mileage on this unit after it arrived In KY was from our shop to a sister company's shop which is 10 miles apart. I contacted Nick Daley, General & Sales Manager several times to try to work out a solution to correct this $38,722.82 mishap and was told not to call him again and they did not want to do business with us. The liability for this situation is huge for both companies. We just want the unit to do the job that it was sold to do. BUYER BEWARE: In reference to Coopersburg KW owners reply concerning the 2000 Mack front end loader garbage truck. As we stated we were a new start up company and knew a limited amount about front end loaders. Your company owner stated he knew that the forks were shorter & modified. You also knew that this unit would not do the job as your salesman represented it to do. You also knew that a major waste company had major problems with multi units like this one. This unit was purchased by phone and we relied on Kenworth & Peterbilt dealerships image to give us the honest truth about what we were buying. One Waste LLC has a sister company that operates 75 Peterbilt tractors in a tank trailer operation. We have always had a good relationship with Peterbilt and this is why we contacted what we thought was a reputable dealer for our waste vehicle needs. This causes us to think you committed fraud when you knowingly sold us this unit to do a job when it had a history of nothing but trouble. We think you owe us some solution to this problem.

Bill Renz clearly has a knack for customer satisfaction. He was prompt, courteous and had everything handled in an extremely efficient and customer oriented manner. I cannot thank him enough for his time! Looking forward to continuing this business relationship! Colleen Pastorek Landscaping