I needed to have my Jeep towed and my roadside service called in the middle of the night to cancel my service that was scheduled because they couldn’t find a tow for me. My husband and I called several other places and they couldn’t do it. My husband called Stanley’s and they thankfully agreed to do it. Service was great , I will definitely keep them in mind next time I need assistance.
My girlfriend's car broke down late at night. AAA was no help and only towed it to my friends house. In the morning we were stuck for what to do and called this garage. Fantastic decision. He came right out, was very professional and let us know exactly what was going on. When we called and asked when we could come get the vehicle, he asked how soon we could get there even though he was closed. Top notch service would highly recommend.
Driving from Georgia back to Ontario, I suddenly had NO brakes coming through the mountains. I was able to safely downshift and get off the highway into the parking lot of Stanley's Garage. A guy came out and I explained my situation and his was reply was "Sorry, I can't help you." And he turned around and went back inside. Didn't even offer to have a quick look. I am a female who was travelling alone. I get that he may have been busy after calling 2 other local shops recommended by AAA/CAA. But at least they offered an explanation of why they couldn't help and when they would be able too (they were booked solid). He may have been as well, but a little compassion would have gone a long way! Towed it to Pep Boys and they got me back on my way - turns out a caliper had lost its bolts! I was very lucky as this could have resulted in a very serious accident!
My boyfriend and I were at the Hickory Run rest stop, and we were having car troubles. We saw a tow truck from this company at the stop getting gas, so we asked him for help/if he had tools that could help. He was super friendly and was able to help us super quick! We couldn’t get the oil cap off, and he was able to do it for us. He wouldn’t accept a tip or anything! Thank you so much! Awesome and friendly service, we appreciate it greatly!
Great communications and very accommodating. We broke down with a flat. Decided to go to dinner while we were waiting. Lenny went out of his way to pick up the keys from us, replace the tire, and brought the keys back to us so we could finish dinner. I would highly recommend Stanley's Garage.
I dont even want to give 1 Star! I was told Stanleys was a good place to go if you needed your car looked at. I scheduled an appointment to take it there and couldnt make it to my appt for work related reasons. I never called them to cancel my appt because there was so much going on that day it completely slipped my mind. A few days later on my way to work, which is right across the street from the garage, I caught a flat tire. I drove as slow as I could to the garage and went inside and explained I thought something mechanical was wrong. The guy inside never so much as gave me eye contact as he yes'd me to death and out the door. I asked if they could get me a tire and he said they dont carry them but he could get me one. I also asked since I now have it there could they take a look at it and see what the issue was with my front end and again he said yes. Took my number and ushered me out the door. It happened so fast I didnt even get to ask how much! So when I got into my office I called to check on prices of tires and whether they would even get one for me. The guy that answered the phone was the brother of the person I just dropped my car off too and gave my keys and he was a little snippy on the phone. At first he didnt know who I was but seconds later he knew I was the one that made an appt and never showed up. So then he informed me that they dont do used tires and he would be ordering me a new tire which I declined and they wouldnt be able to take a look at my car today because they have appts to stick too. Understandable so I instructed him I would be back on my lunch to put my spare tire on and take my car out of their way. I go back on my lunch to no one answering the door and no one around. So I call the number only to get nothing but a rude nasty conversation. They have a business to run, why didnt I call before I came, the list goes on. Had I called before I walked over they still wouldnt have been there!!! How do you just leave completely knowing you have someones keys inside your office the least they couldve done was call me and ask what I wanted them to do with my keys since they were all leaving and no one would be there when I came to get my car. Ok cool, so he said it would be a little over an hour before anyone would be back so I go back to work to wait. No sooner than I sat back at my desk someone was opening the garage doors which lets me know someone was there the whole time!! Like I said the shop is directly across the street from my office I can see their entire yard from my window. So now naturally I am pissed! I go back over and the first guy I interacted with is inside the shop with their dog, who is aggressive by the way I had to move away so he wouldnt come at me and I dont do dogs, and he comes up to me dangling my keys as if he was taunting me and says here you go. After all that you would think they would have some decency to help me change my flat to my spare?? Yeah right!! He sat in the doorway of the shop and watched me do it!! Pretty much making a mockery out of me!! So I put my spare tire on and took my car to Firestone up the hill and come to find out I needed over $1000 worth of work done to my car which is getting completed as im giving this review and im glad they were so nasty to me for whatever reason because I'd rather give my hard earned money to a business that deserves it! Shame on them for treating me like that I cant understand how there are actually good reviews about them on here they must be long time friends and relatives pretending to be customers just to give them points .. its 100% fraud .. These guys dont even deserve the curious paying customers going to them looking for answers. People need to understand it is us people coming to you needing help that is keeping you in business. Humble yourselves guys you cant treat people like that
I called Stanley's this morning because my car was smoking. I called for a tow and gave them my debit card info in order for them to get me. After I got off the phone, a good samaritan pulled over, looked at my car and fixed the problem. I called Stanley's back and told them I no longer needed their service because the Good Samaritan fixed my car. He won't give me my money back because "it was contracted to the job." I understand they have a job to do, have policies and it was an inconvenience to them. They should have at least given me some money back if not all of it. I would have been ok with getting some of it back. But not only did he refuse to give me money back, he got very nasty to me and raised his voice at me when I wanted a reasonable answer as to why he wouldn't give me my money back. He wasn't even trying to be reasonable. He has to realize not everyone is made of money. They will rip you off! Don't ever use this service! I know I'll never call them again. So ridiculous they are stealing my money!
New to the area, I didn't know where to go to get my car serviced. The chain places were super expensive and didn't explain what they were doing and or why it needed to be done. This place came highly recommended from locals. The guy who owns it is super friendly and will explain everything to you - he calls before he begins the work and gives an estimate. When I was looking for new tires, he recommended the same ones he put on his girlfriend's car, and they were less expensive than the name brand (and lasted just as long). I worked near the garage for a few years and he would pick me up and bring me to the shop so I didn't need to call a friend.
I would recommend him to anyone who was looking for a genuine mechanic.
This was a pleasant experience the owner is an honest mechanic and provided excellent service. Mechanic's first estimate on my repair was $10 less than he thought it would be. I highly recommend him if you want someone that does excellent work.
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