We were traveling from Wheeling, WV to Laurel Caverns in PA when we broke down and had to be towed here to Napa for a caliper mounting bolt. We called ahead to see if they had the part and they did. Tim, a friendly, knowledgeable, and helpful sales associate held the part for us. When he saw us getting towed onto their property, he even let us use his personal tools so we could fix our truck on site and continue on with our journey. We highly recommend Napa and especially Tim for their above and beyond professional, kind, and fast services they provide.
I needed a belt for my car. When I called, the employee knew exactly what I needed and had it ready for pick up by the time I got to the store. I only live a few minutes away. Excellent service.
I was broke down on 40 and had to walk a couple miles to get there, but these guys took care of me. Had everything I needed in stock and even gave me a ride back to my car. Outstanding service, outstanding people. That's why I go napa.
Best experience ever.
Vacuum line leak. Not only did they have the part I needed for a 2007 PT CRUISER, but installed it. I'm sure they noticed I was pushing 80 years old, but I think they would have installed it for anyone.
Special thanks for the oldest customer service agent there last week 3/1/24 or thereabouts. (I don't remember his name). He even requested an engine expert across the street to verify the vacuum line's purpose.
You just can't better parts or help than that experience.
Don from Scottdale PA
Returning a NAPA battery, no receipt, the counter person was not going to honor the guarantee, but thankfully the manager stepped in and made things right.
When you need a part for anything, car, truck, boat, rv, lawn mower or motorcycle. NAPA countermen know what you need unlike the other chains that their counter people were barista's the week before.
Extremely nice personnel. The gentleman helped my husband find a bulb for the car and he even came outside to look at which spot needed the bulb. I would call that above and beyond. I would definitely recommend this store to anyone.
Would leave a zero but it's not an option, still had 5 minutes before they closed but they door was locked. They even looked at me and still ignored me
I pick up parts, batteries, coolant, oil, lubricants, oil and fuel filters as well as tools here on a Commercial Account as well as my own Personal Account. I always receive great service from PeeWee. If it's not in stock you can order either parts, tools or anything else and it will come in pretty quick. so if you are In the area working and need parts just stop on in and ask for PeeWee and tell him Charles sent ya!
WOW!!! AWESOME SERVICE!!!!
I called at 0630 am and they answered the phone. Mark was just trying to get caught up on paperwork and was in early.
I broke down at 1130 pm and sat all night.
They took my order and delivered it asap.
Service like this is why NAPA is the best!!
Thank you so very much.
Napa Stores in Uniontown and Brownsville are #1 in my book for prices and quality.... the customer service was also the best for knowledge of the product.... congrats Napa on a job well done !!!
Old school wisdom, the man was able to get me what I needed for a farmtrac tractor on an item that was not in the books, and that two tractor dealers were unable to do
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