What clients say about Manchester Hdw-Auto Parts in Manchester Beach (PA)
I try to shop local, but most recently was told I by 2 staff members that 'Lady, you don't know what you're doing' when I ordered a product that arrived under a different product number than on the web site, and when I tried to explain why I wanted what I ordered, and was trying to make sure it was what I ordered, was told they 'werent going to argue with me', and was walked away from. It turned out the product is known under both codes - I had to Google that. I will never spend any more money here. The young lady at the register was very kind though.
Just not sure why everyone has such a chip on their shoulder. The register girl said I was not alowed to take a ace hardware ad? I will never return. I just bought a house in Manchester and thought it was awesome that we had a local hardware store. It was my 4th trip there today and my 3rd bad exp. Just go to Home Depot a couple more minutes away it'll be a quarter of the price and no bull crap attitudes.
Staff is very friendly and knowledgeable! Helped me out with a few of the projects I have going on and replaced parts I bought for my weed eater. This place really gives you a small town small shop feel. A feeling I miss in this world and one we need to bring back
Rick and Scott working out of the shop are very nice. Was looking to buy a ball pump and they offered to pump it up for free. Very kind and thoughtful!
I like to support local stores because I know the hardship. Their store is well organize and clean atmosphere. Friendly cashier. But when I looked at the invoice. I understood the other reviews. 1 Water bottle was $5.69! Same brand from Dollar Tree mind you a six pack is priced $1.25! I now you need to make a profit but this is ridiculous. Live and learn.
Their delivery guy left a strap on the back of his trailer. It fell off, so I was kind enough to bring it back to Ace Hardware lucky this did fly off and it hit someone. All I got was a thanks. The lady was very rude. I should just kept the strap for myself. Looks like I know next time to just keep it. I thought you would be more appreciative of your stuff.
A C E RETURN POLICIES ARE TERRIBLE COMPARED TO LOWES. ACE 30days (Must have receipt)
Lowes 90days, don't need receipt and I know i've taken things back way after 90 days without a receipt. I bought a couple things from Ace Hardware recently and very disappointed with the return policies. I even tried to return an Item that they recommended was the part I needed but was wrong and they still wouldn't take it back, Exchange it.
Employees could be more professional and concerned about making a sale, rather than engaging in personal conversations and letting profits walk out the door.Dover location got my sale.
I don’t post many google reviews but I will for this place, I’ve been going here since I bought a house in Manchester about 4 years ago, it’s my first house so I will say I lack on the ability to know a lot about hardware and what’s good and what’s not. I’ve bought a lot here from an electric mower to simple nuts and bolts. One thing I will say is in the time I’ve been coming here I’ve never had a bad experience, the employees here go out of there way to help in anything but are not over barring, they are super knowledgeable and never make me feel ever that they are in a rush or make me feel weird that I don’t know what I’m talking about. In my time coming some of the employees recognize me and always stop to say hi or how previous products I bought were. This is a business that feels like a family and friends store and I always leave satisfied.
Staff is very helpful and friendly. I bought a new Toro lawnmower and had a great experience. Small, friendly, hardware store with experienced staff. Would recommend.
Finally a hardware store that will make you feel like you went back in time. When I entered Kevin greeted me but not in that how fast can I get you out of here tone, he genuinely was nice and knowledgeable of the store and its products. We need more of that genuine small town store mentality that we all love. If you need a hardware store go out of your way for this one. Thanks again for making me feel like I was back in that corner hardwares store, the only thing missing was the free coffee.
Stopped in here just outta curiosity. Every employee we came into contact with was very friendly and offered to help us find something. We expected to be in & out within 10 minutes, but spent over one hour and $400 here. This Ace Hardware carries lots of stuff you just can't find in the big box stores. It was definitely worth the drive from our home south of York up here to this store.
After going there for years today was the last time. Stood between the registers waiting for one of them to acknowledge my presence and one of the ladies said "she can help you" and nodded in the direction the other lady (looking at her phone) who immediately rolled her eyes. Every single time I say "Thank you" at the end of the transaction and they never, ever, ever reply.
I will find whatever it is that I need somewhere else.
Typically we have nothing but a great experience at our local Ace, however today is not one of those days. We experienced a rude employee. She could have kept her opinion to herself but she chose not to. Blonde hair, always some funky contacts in. I don't appreciate her being rude to my husband. Makes us consider going elsewhere for our needs.
Good place to stop by for hardware items that you need but don't feel like traveling all the way to the big box hardware superstores. You are very likely to find someone to help you if you need it. Sales staff is friendly and goes out of their way to help. Aisles are a bit crowded for handicap accessibility, but staff will gladly get you what you need! The only downside may be the fact that they can't offer the same quantity and variety that the big box locations can, only because of space limitations. Nice to know that these friendly, customer oriented stores still exist! Sales are frequent! You won't regret stopping here!
2/17/23: Still use this location frequently and have same good experiences with helpful, friendly staff! I'll be a long time customer!
I've visited this store probably 20 or 30 times over the last 3 years. I've never experienced such a terrible customer experience from their staff. Unfriendly, don't want to be bothered. To be fair there have a been maybe 1 or 2 employees who have been pleasant inside the store but never at check out. It's all about their lives there chit chatting with other cashiers. Based on the reviews about the owner this attitude permeates from him. Maybe there should be a write in campaign to Ace Hardware corporate to revoke their franchise because it does not portray the Ace Hardware brand in a good light. Hopefully this review enacts change but I don't believe it will since this is not something new based on the reviews.
The most friendly, helpful hardware store in this area. They have the unusual things you may not find anywhere else, and the everyday things you need.
The store is well stocked. I now you can always find something you weren't expecting to find. Again the staff is friendly and more than eager to assist you in every way.
Thank you Manchester Ace Hardware!
I went to buy a box for a gift delivery to my son in the USAF. The boxes that were for sale were either too small or too large. The store attendant heard my mission and went to get me a box from the back of the store, turned it inside out, retaped it then gave it to me for free. I did buy another product but I didn't have too. He then proceeded to the register to notify the cashier that he gave me a box so that there was no confusion on the mystery box I was holding. This is customer service! The staff is always helpful no matter the situation. Ace Hardware Mount Wolf Pa is the place.
Forever customer
The nicest people work here. Every time I’ve come here (3x- because I never knew they were located so close to us) everyone has been super friendly. Today I called in and the two associates were beyond helpful. Will be coming here for my home needs. I didn’t know they had outdoor equipment like weedwhackers! Thank you again
Is there an option for negative stars? Worst customer service I have experienced in a long time. Owner is not friendly and could care less about patrons. Service is typically slow but today took the cake. Empty store, 8 employees inside and had to wait a half hour for propane fill. Contacted front desk 3 times. There was even another customer out there waiting in the cold.
Apparently wasn't their concern until I went in the back employee only entrance. Owner came out, no smile, apology, not a word. I've overlooked their price gouging for years out of convenience but I refuse to waste my time and money on these negligent people again.
Their staff is very attentive and helpful. Most supplies are available but it is a smaller store so selection has its limits and price is marginally higher than other places but the staff's attitude and knowledge easily makes up the difference.
Got my fishing license there. The man at the desk said he was too busy to help me. The lady that did take care of me put a trout stamp on and printed the license for one year. What good is a trout stamp in late August? Then she told me there was nothing she could do to fix it. To top it off there was no "Thanks for your business." or have a nice day. Go elsewhere if you want help or good service.
Have been in the store multiple times for various things. They do have a nice variety of products including some really cute bird feeders which were quite a bit more expensive than multiple other places. However, it is a nice option other than the big box stores that are everywhere. Most recently in for a fan and there prices were very competitive considering the size of the store. It's definitely worth stopping in.
This is a mom-and-pop establishment and thus the prices are a little higher than your typical Lowe's and Home Depot. However for a small shop they have a great staff that is always eager and willing to help out. They do have a pretty good establishment with a lot of choices of tools for a small shop. I wish that they were open on Sundays because that is when a lot of people are off of work and able to do work around the house, however, they are closed on Sundays which makes it difficult.
Prices are very high. Customer service is okay, but no one approaches you in a welcoming way to ask for help. Do have some cute decorative items for holidays and such, but again it seems like prices are too high for the area and you can get comparable items elsewhere for much less expensive.
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