John Swartz!!! He is a great person representing "Brown Towing And Repair". I did have some difficulty with AAA and was confusions between to many texts and calls from to many multiple representatives. I was broke down in Allegheny Mountains area very late afternoon. Plus had myself & 2 Amish couples with me all of us from Ohio going home from 2 days shopping in Lancaster areas. John had a long drive to my location added with him being a full time Fire Fighter and a Cheif. He actually was done for his day job but took on my tow. I think he knew I needed help bad considering i was 3+ hrs from home. He came in a very nice well maintained slide back and was very knowledgeable in his trade, courteous and friendly. We had nice conversations about him enjoying working at Brown's and his and mine other adventures in life. HIGHLY RECOMMEND "Brown's Towing And Repair". A plus if you're lucky enough to get John as their representative to be your rescue driver. %
My savior for the night in Washington PA…I can’t say more than a lot of great things about him! Very friendly, fast and extremely helpful!
Made me laugh and kept me calm when an unfortunate issue arose. I thank him so much seriously!! AAA sent this company and I hope they’ll be the ones who will come again if I need them!
Lou was a great tow driver for us…he has very good customer service even after the onwer of eddies Collectibles was very rude & ignorant with him…he deserves 5 stars for sure…thank you Lou
A curb jumped out and hit me and blew my tire lol. Louis T got to me quickly put my spare on the other tire that also went flat and towed my car to the shop. He made my horrible morning turn into a funny morning. Thank you Louis and a Browns towing for coming to my rescue.
As usual their staff is friendly, and there service is outstanding. I use AAA and this is the company that came out to help me. I would recommend them to anyone.
Michael was great - he called us to let us know he was on his way and arrived promptly. He was friendly, professional, and accommodating. Great experience and would highly recommend Browns. Thanks for saving us and our dog from the side of a highway after our tire blew out.
The driver Pat was such a huge help and had such a positive great attitude! Wasn't an easy job but he seemed very knowledgeable and made it look easy! I would highly recommend this towing service if your in need!
Went to Erie for some Walleye fishing before we even could put in the water somehow the lock button was hit with the Keys on the seat. We tried to get open for about an hour but to no avail. Called AAA they sent Browns Towing. The driver had it open in less than 60 seconds. On the water got our limit. Thanks Browns
We had a tire blow out on a hertz vehicle don’t know the gentleman’s name but his service was superb and he was very thoughtful and intentional with his knowledge his kindness helped us navigate a difficult situation
Our car broke down in Erie PA last night on our way to Buffalo form Ann Arbor MI. We called AAA and after a bit of a wait Tom arrived. He located a service station and a hotel for our family. Delivered all of us safety with a kind attitude. Even blow the air horn for our 3 year old granddaughter who was super excited to be riding in a tow truck even though it was 1:30 in the AM!! Thank you Tom!!!!
Great people! Lou took care of my car, called me when it was picked up and dropped off. Great guy! I had a bad experience with the dealership and these people helped the situation and made it a lot better for me. Thanks again Lou for your great costumer service!
We had a tire blow on our truck while traveling on the i90. Don from Browns towing and repair came out. Was unable to get spare to drop down and it was flat and iffy. We decided we needed a tow and Don called for the tow truck and called around and found a tire shop with the size we needed. Patrick came out and loaded the truck and delivered us to tire shop. Each time was only a wait time of approximately 20 minutes. Both guys were super helpful and professional. This was a trip A call, and they were great to deal with. Thank you Don and Patrick!!
If you have AAA in Erie then Brown's will take care of your roadside assistance needs. Had a dead battery and the technician sent out today was phenomenal. She had a wealth of knowledge outside of just the battery, did a great job, and had stellar customer service. Thank you Brown's!
Brown's Towing has helped with a dead battery. I had an issue with two other auto places pointing fingers at each other as to who stripped a necessary cap that needs to be removed to do an oil change. I set the matter before Brown's to help figure out the most likely case scenario. The upshot is: Brown's owner was very patient and helpful, respectful, and knowledgeable. He was also able to recommend a reputable auto repair business. Many thanks to Brown's Towing!
Browns towing and Lou, the tow truck driver were professional, courteous and helpful on my tow. Took the time to do a quick diagnostic which will help the service shop. Recommend them highly !
One of our cars had a dead battery. Was connected to them via AAA. They had a technician at my house within 20 minutes of calling. He was fast and efficient with the battery test and install.
Great service.
I was connected to Brown’s Towing and Repair by AAA and received great service from Lou. He was quick, knew what he was doing, and was very friendly. I would definitely use their services again the next time I need a tow.
Locked myself out of both my car and apartment. They were able to get some over quickly and they were able to get in the car even faster. I had a technician named Terri and she was very nice and friendly. Overall turned a bad experience of being locked out and made it much better. Very happy with the results
Today makes 2 times that my vehicle has needed to be towed. My vehicle is having mechanical problems. The gentleman that towed my vehicle the first time went above and beyond this afternoon. His name is Shawn. He pulled over with a vehicle already on his truck to get me out of the intersection. Then he was dispatched to tow my vehicle where it needed to be. I wish I could recommend employee of the month because Shawn surely and without a doubt, deserves it for the month of April. Thank you!
I called AAA for a tow today, Lou called me within 5 minutes and was at my car 10 minutes later. Lou was tremendously helpful, patient, and professional throughout the entire process. He arrived quickly, handled everything with care, and made a stressful situation so much easier. Thank you Lou and Brown's Towing and Repair ERIE!!
My family has had help from browns towing several times over the past couple years, through AAA, and every experience has been truly a great experience in a bad situation. These drivers always show up promptly, with a positive attitude and a genuine desire to help. An most of all every driver has shown respect not only for me an my family, but for my vehicles. They instantly recognize my cars and trucks are more to us than a form of transportation but a passion an a true love of an automobile that we take pride in making our own. And the drivers at browns show a recognition for that passion, and have always been respectful when taking care of our vehicles. Weather transporting a truck to a repair shop, or dragging my daily driver out of an icy ditch. They have never caused damage an shown care in preventing farther damage. Thank you to all at brown's towing! We hope to never need you, but greatful to know you are there when we are in need!!!
Sincerely
The McDonald family
Brown's towing is tremendous! My vehicle stopped running at Sam's club and Lou came to our rescue! He diagnosed the problem quickly and even escorted me and my wife to the auto part store following us with his tow truck with lights Flashing to make sure we got there safely in busy Erie traffic!! Unfortunately there was a driver who didn't like the fact that he was escorting us and tried to get him in trouble but I couldn't be happier with Lou and Brown's towing for helping us out of a jam! They went well above their call of duty to save the day! Thank you Brown's Towing and AAA!!! Thanks LOU!!! Highly Recommend!!!
Started having problems with our antique car and was unable to drive it home. Mike picked us up and delivered us safely home. I was impressed by how friendly he was and how well he treated the car. Excellent job!!
I have used Browns twice in 2 days. My first encounter was with John. I was stranded alone with my special needs son and two flat tires. John arrived within 10 minutes far exceeding the expectations of the hour wait time I was given. He was friendly, informative, and over all comforting in a situation less than comfortable. He made sure we had a plan after he left as well. He offered to take us to the garage we were towing too so we could at least sit in the car while we waited for a ride. I assured him my ride was on their way and he kindly suggested we wait up by the store versus the outskirts of the parking lot.
My second encounter was with Mike this morning! He too exceeded expectations arriving more than a half hour early. He was coming to pick up the car from the shop that was less than pleasant to deal with. I was actually taking my disabled vehicle else where. Mike spent the time to answer any questions and explain things. He was friendly and brought a sense of humor with him! I greatly appreciated it as tensions were high. I will use and recommend Browns to anyone for any future needs.
Job well done, times two!
I had an outstanding experience with Brown’s Towing, and I can’t thank Ryan W. enough for his exceptional service. From the moment he arrived, his professionalism and charismatic nature put me at ease. He showed up right on time and was fully prepared, immediately assessing the situation with skill and confidence.
Ryan went above and beyond to ensure my vehicle was taken care of properly. His agility in handling the tow was impressive, and he took the time to explain every step of the process to me, which I greatly appreciated. He didn’t just rush through the job; instead, he was meticulous and treated my car with care.
This kind of service is rare these days, and it’s clear that Ryan genuinely cares about the customers he helps. He made what could have been an overwhelming experience feel like just a minor bump in the road. His professionalism, friendly nature, and willingness to go the extra mile are just a few of the many reasons why I would highly recommend Brown’s Towing to anyone in need of their services.
What really stood out was how Ryan went the extra mile. After getting my car to its destination, he gave me helpful advice on what to do next and even offered to be available if I ever needed assistance again. His dedication to making sure everything was taken care of was incredible.
If you’re in need of towing, I highly recommend Brown’s Towing, and I can’t praise Ryan W. enough for his professionalism and outstanding customer service!
My friend and I were on our way out to Sturgis on our motorcycles and mine unfortunately broke down just off the highway. I quickly called AAA and they sent Brown’s towing service out within 20 minutes of my call. I couldn’t be happier with the service the Browns gave me and Karl Is one of the friendliest drivers I have ever met. He even gave me a ride from the dealer that we drop the motorcycle off at the hotel that I’m staying in for the night I highly recommend Brown’s towing
my truck broke down last night and Michael was A GEM. such a nice person who made a crappy night a little easier for me. I’ve never encountered such a pleasant tow truck driver and it really made the experience so much nicer. thank you!
Had a blowout from hitting a curb. Jeep Cherokee Latitude. AAA Sent Christian and had the dummy on in no time! Even checked the air in the dummy, and I made it safely home, about 20 miles. Great service, awesome attitude.
Jul 14, 2024
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