What clients say about Reliable Automotive Repair in Darby (PA)
Ed was fantastic from the start. He got my car towed to his shop and kept me informed of the diagnosis and next steps throughout the process. The outcome was not what I wanted, new transmission needed but Ed was very honest about the options and situations which was appreciated. Would highly recommend if you need any repairs or for inspection. Won’t meet a nicer, more honest person.
S/O to Ed and his team over at reliable auto. Alicia always gets us in and out and they take care of our vehicles as well as friends and family. They are proper and an always do great work. I recommend these guys if you’re looking for a trusted mechanic I work with!
I brought my car in yesterday for what I thought was going to be a major (and expensive) repair, and I honestly couldn’t be happier with the experience. From the moment I walked in, the staff made me feel welcome and respected. They took the time to explain exactly what was going on with my vehicle in a way that was easy to understand, without any pressure or upselling.
The mechanic diagnosed the issue quickly and actually found that the problem was much smaller than I expected, which saved me a lot of money. They were completely transparent about pricing, gave me a clear estimate upfront, and finished the work right on schedule.
What really stood out was their professionalism and integrity. It’s rare to find a shop you can truly trust, but this team went above and beyond. My car is running perfectly now, and I’ll definitely be coming back for future maintenance. I highly recommend them to anyone looking for honest, reliable, and top-quality service!
Very professional and efficient. I've taken my car twice and it's been great service. Only one day for me to find out the problem and not long to do repairs. Customer Service is impeccable.
Great customer service. Entire staff showed professionalism and the turn over time was excellent.Labor cost could be reviewed for some services provided for returning customers in order to build a great clientele.
Really pleased with the level of service I received. Called in to ask about an ac compressor replacement, they gave me a written quote within the hour and told me they could order the part and have it ready the following day. Of the several places I called, they had by far the lowest quote, so I dropped the car off the next morning, and it was done by early afternoon despite the fact that I called them back and asked if they could also perform an alignment. Incredibly reasonable pricing, very friendly over the phone, extremely satisfied with the quality of work and will be bringing my car back here for my needs in the future. Would recommend.
A friend recommended this shop and I’m so glad he did. From the moment I waked in, the experience was (surprisingly) very pleasant. The ladies at the counter were great! They explained everything that was needed, and answered all my questions. And the bill was so much less than I’m used to at my regular shop (sorry Jeff!).
I will definitely use them again, if im in the area again. A very unusual place: clean, friendly, and not pushy. I love it!
I love this place! This was the best experience I ever had with an auto shop. Very professional, fair, honest & fast. Their name is reliable and they are! I will always go back & highly recommended.
The crew was incredibly pleasant and friendly. Despite my frequent calls and complaints, they never became rude or unpleasant. They managed to provide excellent service while maintaining a very understanding, patient, and kind demeanor. To top it off, they even offered me a discount simply because of the difficulties I had experienced before visiting them. I needed a part replaced they didn’t waste no time they jumped right on it and called a few places and finally found it. Thank you so much guys for a wonderful experience. I will be back along with friends and family
Outstanding Service! I wish I could give them 10 Stars! Alicia and the rest of the team was nothing short but hospitable and kind. I even had my truck (2024 Mitsubishi Outlander) towed from the dealership ship there a the work was completed in a week. Keep me in the loop with photo updates and phone calls. I most certainly will come back for future services, every deserves a raise !
I had my car serviced at Reliable auto several times since my initial encounter. I found them on google search. The team was very professional and accommodating from the initial phone contact to the handling of the business.
Liz, the owner and manager, was great ..she explained all details regarding needed repairs ..she went as far as video taping the parts/ area needed for repair. I had experiences where some mechanics take advantage of customers especially females.
I had my alternator, power steering pump along with change of valve cover gasket for oil leak replaced, in addition to other work. Reliable auto will be my home for auto repairs.
The support team Aisha, Yaileen and Stephanie were the best...great customer service..always polite. The atmosphere reflected a true sense of family not just a business. They always went out of there way to make sure customers were satisfied. They were very accommodating . Most importantly, Liz made every effort to get work done in a timely fashion . Kudos also to the mechanics..I highly recommend Reliable auto for your car repairs.
First time I have called Reliable Automotive Repair, it was about my car issue at home.I have a conversation with one great lady. The next person was with towing driver but the car was restarted before the appointment with towing driver. The next was about the labor. Yesterday I was there for my car safety tag . Thank you for your support All the time . Thanks
I called last minute because my check engine light illuminated, and they were able to get me in right away. Very friendly staff and detailed the work needed to be done. It was busy so I ended up waiting a while because they needed to pick up the parts, but all in all a fair price and I felt taken care of. Definitely would recommend!
Called driving home, and they said bring her in. I brought my car in to a bunch of smiling friendly faces. Everyone was so friendly and helpful. I was treated with respect and I wasn’t taken advantage of. I was even taken care of more than expected. This is my garage now. I’m glad I found them in an emergency situation, so now I can have them for all my car needs. Great mechanic shop.
I had given a 1 star review several weeks ago because there was a situation with the diagnostic that I misunderstood. But after conversing with Ed the manager, I understood what had transpired in the diagnostic. The manager and I had an excellent communication and I am more than well pleased. If you see GEORGE giving a 1 star review disregard it. Reliable has my 5 star plus review.
Great experience with this shop. They handled my water pump replacement through my warranty with no hassle and kept me informed throughout the process. The work was done professionally, and the vehicle runs perfectly now. Honest, efficient, and easy to work with I definitely recommend them and would use them again.
Called early in the morning for a quote on a starter for my vehicle that I had already purchased the part to. Like most, I needed my vehicle back as fast as possible… Yaileen, Liz, and mechanics were SO courteous and SO accommodating to get my vehicle in and repaired in a manner of hours and it was business as usual for them.
This was my second experience here and the first one was equally as satisfying and precise on a different vehicle. Despite having to return a second time in the day to complete repairs, it was due to my own negligence and the shop were so friendly and understanding!
Hope you all have a great holiday season you’ve truly been “Reliable” and it’s taken a lot of stress off of me and my family. Thank you so much!
The staff is very friendly and knowledgeable. The owner is personable and explains everything so you understand. I'm confident entrusting Reliable Auto's skills and expertise to provide me with honest, affordable and reliable car care.
i just to express my gratitude for the outstanding customer service I received during my recent visit.
Alicia, the receptionist, was incredibly helpful and truly went above and beyond to assist me with an issue I encountered while picking up my car. Her dedication to ensuring that I had a positive experience was evident, and she worked diligently to secure the best price possible for me.
Knowledgeable, upfront and clear is how I’d describe the communication. Very welcoming not the normal treated like a number see how much they can make off of you shop. Recommendations but not pushy at all my new spot for my cars to get serviced I left glad that I came.
Yaileeen made my experience go so smooth and has great customer service! I will recommend this place to everyone. Great environment and definitely made getting service done a lot easier. Will definitely come back again!
The staff was so nice and professional. I also loved how well they communicated with me. What I loved most was how fast they fixed my car. I was so worried I would have to get a rental car but I didn’t need one at all. Will definitely be returning
I came here to get my inspection and had a great experience! Yaileen, Stephanie and Liz were extremely kind and helpful. I would recommend this place to anyone for any car concern.
Hello.
I had an issue with my truck! Brought it to Reliable Automotive Repair and expected to pick up the next day but surprisingly fixed the same day hours later. Staff and mechanics were great and plan to continue getting my service done there.
If you want honest clean work..I highly recommend them!
Reliable Automotive Repair is the place to go when you need any repair done on your vehicle. The staffs are very friendly, patient, understanding and engaging. Alicia is always smiling and personable. Shout out to her.
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