Charlie was very helpful and customer service is definitely excellent. I came in with a faulty battery he was able to diagnose the problem right away and installed my new battery in under 5 minutes.
Outstanding customer service! Charlie, the manager, went above and beyond helping us with a bad battery issue and made a stressful situation so much easier. Professional, helpful, and genuinely cared about getting us back on the road. Thanks to you Charlie, we made it back home to NJ! Thank you!!
Had the car in the shop Tuesday, had alot of problems including brakes all around so saving a bit of money I decided to do this myself with Autozone buy 2 rotors get brakes free saved a good bit..As I made the online order all I had to do now is hit my local Autozone for my 4 rotors,and brakes ..I get there and was informed they was missing a rotor I explained what I was doing so Charlie at this Autozone called up another store to help me get set for the day I had planned for (thanks so much Charlie ) and with a zip to another store to see Fonzie I had my compete set of everything to get it done ...Appreciate the above and forward thinking
“I had a flat tire and Charlie working there went out of his way to help me change it. He was kind, professional, and made a stressful situation much easier. Really appreciate the great service!”
Just got a battery replacement at the Parkesburg location and when I say the customer service was amazing it was beyond that even after a mistake in battery purchase a year ago they still were able to help me out with a replacement and install thank you Tyler Amanda and Charley you guys were great .
10/10 experience. I was having battery/starting issues today and was able to make it to autozone after getting my car started and letting it charge for a while and Andrew M jumped into action when I got to the store. He did the free battery/alternator/starter testing and talked me through each test and what they meant and what my issues were. At no point did he pressure me into buying anything, In fact I was able to leave without a single purchase and he even cleaned off the corrosion on my battery. He was great. I am for sure going to be back (especially when this battery really does go). But I felt incredibly valued and not at all like a dummy who doesn't know anything about cars. Andrew was great and I am sure is a great reflection of the team there. Go there. You won't regret it.
Charlie at AutoZone is top-tier. I stopped in for a windshield wiper for my Mercedes-Benz, and he went above & beyond by installing it for me in the snow so I could pass inspection. Friendly, professional, and genuinely helpful — customer service like this is rare. Thank you, Charlie & Andrew!!!
Five stars isn’t enough! ⭐⭐⭐⭐⭐
very rude customer service, I walked in to buy oil for my truck and i over heard one of the employees saying i bet he’s racist all because i was wearing boots and jeans.
I had the pleasure of meeting Andrew today who helped fix my wiper blades recently purchased. Thanks to Andrew the wiper blades were locked into place, as this winter weather has made my Windshield dirty consistently. He is a true asset to Autozone and Management should be thankful 🙏.
Sal went the extra mile in the pouring rain to get my parts installed and get me home. This store really stands out in terms of customer service, and the new location is much more convenient than traveling to Thorndale.
Excellent customer service! Charlie "That Guy" changed out the battery in my sister's car, we were very well taken care of here!
Also this location is new so the map pin isn't accurate yet, it's right next to the CVS nearby.
The customer service and care my family and I received at this store was 100/10. Every single need was taken care of, even though what they sold in store couldn’t solve our issue. While driving to Harrisburg PA, one of our tires blew! A scary experience with three small kids in the car, but it was a miracle that it happened in front of this store! They showed up as if we were their own family. Literally every step taken care of including jacking up our van, getting the tire off, driving my husband to a tire shop nearby, and reinstalling the tire! Zero complaints and a smile the entire time. My children and I were invited to wait inside and welcomed by the staff. What would’ve taken hours to fix on our own took less than one hour with all of their help. I’m so grateful and indebted to everyone at this location. Thank you 1000x!!!! ❤️❤️
The store itself is also SPOTLESS! Yes- including both bathrooms! No smells or messes, and stocked with everything. I wish we lived closer because they’d be sick of me coming back again and again!
Charlie and Amanda did amazing job they saved the day I was having car problems and they didn't give me no problem they gave me some solutions and I was happy and appreciated for all their support thank you God bless
Received lots of help and valuable information on batteries by who I believe was one of the managers. Super helpful staff and highly recommend stopping here for automotive needs
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