What clients say about Penn Forest Garage in Jim Thorpe (PA)
Penn Forest Garage is honest, reliable, and has affordable service. Unlike big dealerships that often add markup for labor, parts, and “shop fees.” Local garages like Penn Forest keep pricing transparent and affordable, without unnecessary extras.
I choose Penn Forest Garage because they do the job right the first time. Their mechanics use the proper tools — like torque wrenches to tighten lug nuts to manufacturer specifications — instead of over-relying on high-powered air guns that can damage wheel studs or rotors. I trust them because they explain repairs clearly, charge fairly, and don’t push unnecessary services like many dealerships do.
Dan has always been there for every job I had, large or small and I refer everyone I know to him. He's down to earth, knowledgeable and fair. His work is always done on time and to the letter. I couldn't ask for more.
I've been living in this area for a little over a year and was looking for a garage close to home with fair pricing. I am glad I came across Penn Forest Garage. I made an appointment to get my car inspected and an oil change and I am happy with the service provided. When I encounter any other issues with my car, I will gladly bring it back to them for service.
Let me start by saying this is not a reflection on Dan. I dealt with him on other occasions and I liked him, very nice guy. My problem is with the individual I dealt with this past Nov. It started with my inspection. I knew I may need something because I haven’t the last couple years and I did , brakes was the problem this year, not surprised by that but I was at the price but needing them done I agreed and also asked if they could fix a piece for my rear taillight connection since they had to replace the bulb and the clip was broken, that was never addressed. Then I was told I may need my trans lines replaced soon because there was a little leak so I asked for a quote for that as well. When I went to get my vehicle I asked about the quote but was told he needed to research it further. After getting home and looking at the invoice I saw that the prices I was charged seemed to be more then double of what I could have paid for the brakes and rotors and they seemed to be the Premium which would mean more $. Mind you if it wasn’t for my fiancée saying get it done I would have went somewhere else. Hell if I had heat in my garage I could have done the work myself. Anyway. I noticed there was nothing for the connection I asked about but I wasn’t about to ask them at this point. Then I waited and waited and waited for him to call me with a quote for the trans lines but that never happened. I had to call them back after two months and then wait for them to call me with another outrageous quote for that. I called a couple other shops ( well known not some hole in the wall places) and both gave me a quote of about half of what he had quoted me! At that point I knew I would never use this shop again. The man was very unprofessional and I believe he thinks about nothing other then how much money he can milk out of a customer. I really wish Dan would have been there because I believe there would have been a different outcome and he wouldn’t have lost a few customers over this. I say few because I will deter anyone from using them if I can and we have more then one vehicle.
Just a little more info: The price Chuck gave me for my transmission lines was more then double what I paid at another reputable garage.
Been going to Dan for a few years now,always goes out of his way to get me in..Things can get pricey now a days but one thing is for sure Dan is honest and isnt gonna charge for items you dont need like some garages would.And i will add when i call
And leave a message to get an appointment some places take a day to get back to there customers not at PFG ,CHUCK is gonna be calling soon and looking for a day and time that works for the customer, hes a real asset to Dans Team…I will continue to reccomend them..
Dan and his team are great. I've been taking my cars to Penn Forest Garage for several years now. Dan is trustworthy, reliable, honest and professional. He takes the time to build a rapport with his customers and explains the repairs in an understandable way.
Took my 2014 Town & Country to a different garage for a horn problem. They found nothing. Neighbor recommended Penn Forest Garage. Dan and his crew diagnosed the problem and ordered the necessary parts. Very pleased with the service. They have a new customer.
Dan and his crew were great. Easy to make the appointment, got me in a reasonable timeframe. I was able to work while I was waiting for my vehicle. Pricing was excellent. I will certainly be bringing my vehicle back for more work if needed.
Great service and extremely reliable! Dan is always available to assist us with our car maintenance. He is very trust worthy and a great resource for automotive questions. We have had our two vehicles serviced there for years.
I have a little 10 year-old well kept/loved car that we've brought to Dan at PFG a couple of times now. I live locally and usually go to a dealership, but I really appreciate this honest and reliable service. I will definitely look to move other maintenance services from the dealership to PFG in the future.
Dan and his staff are super talented when it comes to auto repair. Furthermore, they are respectful and act professional with there customers. I've been going to them for a long time and I can honestly say I've never had a single problem. They deserve 7 stars 🌟
Penn Forest Garage is AMAZING and Dan is SO GREAT! Exceptional customer service. I recently had a trip to nearby Lake Harmony and was dealing with some car troubles, five other shops could not help me but Dan & team took care of me quickly and carefully and saved my weekend!!
THANK YOU!!!!!!
Friendly and accommodating, made getting our PA inspections easy.
From major car trouble to smaller tire problems... no job is too small for them, Dan finds solutions. I had a tire issue and Dan came to the rescue. Amazing customer service!!
Dan has always treated us fair, good news or bad news he's always honest and dependable. Only will do what's needed at fair price, easy to work with and always to the point. Highly recommend!
Dan is the man. He always gets it done. Honest trustworthy I have been going there for the past 6 years with several vehicles and have always received prompt professional service.
Dan is Just a great guy , great shop I’ll just say honest ,honest, honest! Ooo did I say real quality work done toooo! If you don’t take your automobile to penn forest garage, I can say with much certainty your getting screwed!
Excellent! Dan and his crew are thorough, honest and timely in repairs. He's taken care of my cars and has done wonderful work! Highly recommended! Bravo!
Best place around to service your vehicle. Very honest and good prices. Dan runs a great business and treats his customers great too. Highly recommended.
I just moved into this area and my 18 year old truck broke down twice in the first week of living here.
Finding a garage is always a big gamble especially in the Poconos. Thanks to my wonderful mail woman and neighbors they told me about Dan.
He called me before he did anything telling me what was the worst scenario and what it would cost.
Being in business most of my life I could tell by talking to him he was a straight shooter.
Short story long 😁 he fixed the (what could have been a major problem) and came in at a very reasonable price!
All I know is I've found my lifetime garage.
Thank you Dan and family
While on vacation nearby, our breaks started to grind something fierce. With all the large mountains and hills in the area, we were super concerned about the breaks working properly. They were able to do an emergency break job in 2.5 hours, and get us back on the road the same day! Charged a very reasonable price for the work as well! Honest and awesome! Definitely recommend!
While I was on vacation nearby, the "check engine" light came on in my car. I searched for local garages and saw Penn Forest Garage was just a few minutes away. I called and spoke to the owner, Dan, who said to come on by and he'd check out the code.
Dan not only plugged into my car and checked the code, he gave me smart advice about what to do next. And he didn't charge me a dime, and wouldn't take a tip. Now that's a great auto mechanic! Thanks, Dan!
I decided to write a review since I had read a previous review accusing them of being rude to women and unprofessional; This is certainly not the case. I have come across mechanics that did speak condescendingly to women, but Dan and his staff are not those mechanics. They are always prompt, helpful, and honest. I would not hesitate to recommend them to anyone!
We use this garage both personally and with our electrical business! (A total of 8 vehicles.) We absolutely LOVE them. Very professional and reasonable.
We highly recommend them.
This repair shop is one of the best I've ever used and I've lived in both the city and the Poconos. The owner is a highly trained mechanic and his father is also very experienced in the field. They treat me with respect and always tell me exactly what's going on with my car. They also remind me of issues I should keep an eye on. I would recommend this place to anyone.
They treat women as if they are stupid. They can't figure out what's really wrong with your car and still charge you for fixing it. Don't go here they are angry and vicious. They seem to think everyone is from PA that's here and is like everyone else, but that ain't my case. Had my car towed all the way there and they wouldn't fix my car because of the problem from the last time that didn't get properly fixed. My dad went in for an inspection with his car and they put his year 2 months back when it should have been exactly a year... They gave him only 10 months!!! When he confronted them they wouldn't fix it!!!
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