What clients say about Jack's Motorcar Company Inc in Sarversville (PA)
Bought a battery there last year. Its now going bad and they won't replace it. I took it to 2 different places to get tested and they both agree the battery is going bad.
Absolutely the BEST experience and completely blown away with Ryan and the Team of Jack’s Motorcar! Ryan treated me with the most professional, kind and, friendly manner. Because I was from out of state I was concerned I’d drive over 5 hours and something potentially going awry and being let down. The transparency, over the top service and, knowledge Ryan exemplified was fantastic and quickly mitigated any concerns. I can’t say enough about the overall experience with getting my dream car.
Bought a 2017 VW Passat from them back in 2023. Not a terrible deal, $15.500 down from 16k list, 76.500 miles. I asked for more money off and I now know I was right to. They were not upfront about how shot the breaks were, when we asked what the noise the breaks were making was, they acted like they had no idea what we were talking about. Had to replace all pads and the back right caliper as it had literally been stopping the car instead of a break pad. After 2 years of ownership the rest has been normal maintenance, but the car had obviously been in a small crash they weren’t up front about either. Found zip ties under the car and recently noticed the front right panel is out of line with the headlight and hood right above where the zip ties are. Overall a good car, just lots of damage they left out of the description. Only thing they were up front about was two little scratches in the paint. Just be weary of these guys and always ask for minimum a thousand under list.
Got a quote for a $99 dollar lift spacer for my truck... was quoted $1600 for out the door ? Are you kidding me ? A shit part that is rough country and a 3 hour install, even at a dealer with an alignment would be about 1/3 the price..... this quote was laughable.... know your research ... for comparison ... a full trd 3" lift kit including upper control arms/springs/shocks(front and back), new components for alignment, brake line relocation, front CV axles , alignment and sensor reconfiguration , all toyota TRD parts and not third tier rough country parts , costs about $1500 for the install at a toyota dealer. Highly disappointed in this quote.....must think I am an idiot to quote me that price... good thing I am not as dumb as I look
If you’re looking for a car or truck this is the place to go, the best customer service I’ve ever had. Hard to put it into context, do yourself a favor avoid the headache of shady dealers and go check out jacks motorcars for yourself!
I've been bringing my Creampuff 2000 Lincoln Continental for a few years now for service and repairs, Handsome Terry the Service manager is a very Professional gentleman, he takes time to listen to you and always talks the Truth about any maintenance or repairs. I've been treated very well over the years and decided it was time for a newer vehicle, well I purchased a 2020 Ford Escape Ecoboost with very low mileage, the vehicle is just Beautiful, I love it and the whole buying experience was so relaxing and actually enjoyable.. Mike and Ryan made my time there
Very Enjoyable.. These Guys are the real deal, they'll never pressure you...
Thanks to Jacks for a Great Buying experience!!
God Bless
This place is awesome we just bought a vehicle from them and they were very helpful and the staff was so kind I would give them 10 stars ⭐️ if I could we will be doing business with them again ps. We love our truck thank you again
Great place! Had my vehicles serviced here multiple times. Reasonable price and great service. Terry in the service department is very attentive and always a pleasure to work with!
Nothing but problems with this dealership. My husband and I bought a truck from Jacks last year, and have had nothing but problems with it since we bought it less than a year ago. (The truck is basically brand new, less than a year old with 1500 miles when purchased). Their mechanics don’t know what they’re doing and now they’re “not interested” in buying any vehicles right now, as we wanted to get rid of the truck. Vehicles also sit on their lot for a long time before being purchased. Highly suggest not purchasing from them or getting any work done here either!
I had a 725 credit score an was told I couldn’t finance a car from JacksFord when really I don’t think they asked any banks it dropped my score 6 points so I left with no car an a dropped score…the same exact day I got approved for the same car a year newer and way less miles for the same exact price they was asking for and when I got the other car my score was the same when it dropped and it didn’t drop anymore so I would not recommend JacksFord in Sarver, Pa (0 stars)
If I could give zero stars I would. We wanted to purchase a car and called them at 8am. Told them we want to buy the car. Make it happen. 9:15am salesperson called and got all the info he needed. We live over an hour away and we wouldn’t get there until after 3pm and they close at 5pm. He had ALL DAY to get the paperwork done for us to just sign everything and leave. NOPE!!! He did not have everything done and had to drag our 3 kids with us to stand around and wait and we didn’t even end up getting the car. He wanted us to come back the next day!!! Asked for the manager and he wouldn’t even come out to talk to us. Terrible service. I would not recommend!!
Jack's Ford has a great staff and their mechanic shop is the best around. They take the time to talk with/educate you, they pay attention to the details, and they do the little things that make you feel like a valued customer. Their mechanic shop is efficient and has always been a reliable place where you know your car will be serviced properly the first time. I have nothing but positive things to say about them.
I've purchased 3 cars in the past from Jack’s Ford and have continuously had my cars serviced here. My car buying experience has always been quick and easy and the sales / service staff have always been knowledgeable, helpful and friendly. Not to mention, the car selection is great! I will be purchasing my next car from them. Highly recommended!
This place has to be about the absolute worst experience I have ever had when shopping for a new vehicle. I will not go into a long story about what happened but let's just say I contacted them 3 days in a row and sat in their lot for an hour and a half waiting for someone to talk to. Nobody showed up or called as they told me previously this day. I would NOT reccomend anyone buy from there and I will surely advise anyone I know to stay away as well. They lost a guarenteed sale. I am already enjoying my new F250 from someone that actually wants to sell vehicles and assist their customers.
AWESOME SERVICE, GREAT GUYS, VERY CUSTOMER FOCUSED! BEST EXPERIENCE EVER IN VISITING A DEALER SERVICE DEPARTMENT! THANKS FOR YOUR PROMPT ATTENTION AND EXCELLENT WORK. JAY, TERRY AND TODD - AWESOME! MLO
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