Had a great experience with the tow truck driver Dave M. last night. He showed up quickly, was professional and friendly, and made a stressful situation much easier. He handled everything carefully and got my vehicle where it needed to go without any issues. Really appreciate the great service — highly recommend!
Tow truck arrived in 20 minutes. The driver was professional, pleasant and courteous. The best towing experience by far through the years. Definitely recommend!
Driver has no regard for anybody else on the road, literally cut me off to get out of the exit from Green lanes Wawa. Missing my vehicle by inches unprofessional obnoxious.
Tow driver Kevin R. Showed up promptly and was professional and courteous. He also demonstrated a level of care and attention to protecting my car that was greatly appreciated, and I’m very satisfied with the service received. Thanks!
If I could give a negative star I definitely would. Used Hackett Towing to tow my son's car home after it broke down. The tow truck driver dropped the car 4 feet off the flatbed while attempting to unload it. Guessing the tow driver never securedthe vehicleproperly. Spoke with the said owner Richard Hackett who originally claimed he wanted to fix it by slapping on a new bumper not caring about any undercarriage damage. Refused to provide insurance information. Said he was going to file an insurance claim when I asked for his insurance info and he never filed the claim. Lied to my insurance company about it when they called since I filed my own claim. Long story short, if you want a town company to ruin your vehicle and then attempt to low ball you with an offer ao they can get possession of your car to fix and resell you got the right company to use. Otherwise, stay away from. Hackett towing.
This towing company is the best in the area for all your towing needs. I was on my way to my way to my mechanic and my car stalled. I called a few towing companies in the area and they either didn’t want to come or gave me n outrageous price to tow my car less than 5 miles from PA to NJ. But Hacketts gave me the best service from my initial call until the drop off. This will be my only towing company I’ll ever use. Just wanted to say thank you for everything.
Hillbilly is the absolute man . If you ever need to get your car out of an unfortunate situation , he’s your guy. He went ABOVE AND BEYOND to get my vehicle back for me. Thank you thank you . Definitely recommend !!!
I used this company through AAA. Ricardo was kind and knowledgeable when loading my vehicle onto his tow truck. I had a flat. Unfortunately, because AAA doesn't truly allow you or give the option to select all services needed, I selected the major problem which was towing my vehicle. I also needed a jump start and had a flat tire. Ricardo was able to complete all services except inflate the tire or put the spare on. Overall I am satisfied with the services provided and will definitely use again if needed! Thanks Ricardo and Hackett Towing and Recovery!
needed my van towed. Hacketts Towing was company that my AAA sent out. They are A+ company. Ricardo was a true professional and very knowledgeable. I would recommend Hacketts to anyone and ask for Ricardo
Andrew
We needed a tow for a car that died in the middle of the road. We got to Hackett’s through our leasing company agreement and so happy we did. Dave from Hackett’s called us a few minutes after the request and was there very quickly. He was such a nice guy and so helpful. Very happy with him and the service!
Motorcycle blew a rear tire. I reached out to langhorne towing and recovery which they arrived and assisted me super fast. They were very knowledgeable and had everything needed to safely secure my motorcycle to their flat bed tow truck. Highly recommend this company, I won’t be calling anyone else if I need another tow for my motorcycle again.
Bike arrived home safe and sound no scratches. They even put a micro fiber towel down over seat so strap wouldn’t cause any damaged. These guys know what they are doing towing motorcycles!!
Hillbilly was efficient, genuine, and pleasant. He got my car tied down and taken care of no problem - and Hackett’s always provides amazing customer service on top of doing the job.
Hillbilly, you were awesome! We never hope to need our car towed, but when the inevitable happens in the future you’ll be getting my business again! Thank you!
Unfortunately my van broke down today. Hacketts came out to tow us. The service was quick and courteous. To say that they went above and beyond would be an understatement. They took a very unpleasant event and made it as painless as possible. I not only would use them again, but would highly recommend others to do the same.
I was very pleased with the lockout assistance. The truck driver was quick to get to me and went above and beyond to help me get into my Transit van. The cost of the service was budget friendly as well. I hope I don’t need this service again but if I do I’ll be glad to call Hacketts.
Rich responded very quickly when we recently needed a tow from the side of the highway. He was very professional and calm in explaining the process to us and was even prepared to direct traffic around us.
The business also did us the courtesy of retrieving all personal items from our vehicle and holding the items for a week until we could come retrieve them. Really nice service with focus on customer care.
Mike was fantastic.
He arrived earlier than had been expected, and was eager to try and figure out the problem at hand. I had been shopping for groceries when I came out to my car and realized it was dead. After calling my husband, unloading the groceries in his car , and running home and calling AAA, Mike was at the grocery store ready and waiting in no time! I felt horrible because he was waiting for ME!!!
But there he was, with a smile on his face and a positive attitude!
He immediately tried his battery charger…Hoping to get me out of the woods, as he explained that a lot of basic jumper cables do not work.
Unfortunately, his test proved that it was more than my battery.
Mike was quick with getting everything organized and ready to load my car.
His pleasant attitude and awesome work ethic brought sunshine to my otherwise gloomy afternoon.
How often are we lucky enough to
have someone so authentic and
sincere in today’s world? The answer is: VERY seldom.
I just want to extend warm gratitude to Mike for everything he did today.
He went above and beyond, and should be recognized as a strong asset to Hackett’s!!
Many Thanks,
Valerie
I highly recommend Hacketts Towing. I needed a long haul tow for my vehicle. So, I googled places near me. I found Hacketts Towing's number and left a message. Rick called me back within the hour. I explained the situation and he gave me a quote over the phone. This was a very long distance job and the price was one I could not beat. They towed my vehicle to their yard and it was stored and kept in perfect condition. Please forgive me for not remembering the tow truck driver's name, but he and Rick gave superb service.
Our tow truck driver Richard was the best. We were in a very dangerous situation on the side of an expressway in heavy traffic. Rich showed up quickly and picked up our car, and got us out of harms way. Top notch and professional. I would recommend Hackett's Towing and Recovery to everyone. Thanks again Rich for all of your help, we really appreciate you being there for us!
Absolutely recommend Hackett’s for towing services. Rick, the owner, does his business proud. Couldn’t be happier with the service I just got. I was in a real bind today, as a special kind of truck was needed to tow my car (which has an ignition issue and couldn’t be put into neutral for a standard tow). My auto club was unable to secure one of these trucks, so I started making inquiries at local towing services myself. Hackett’s was recommended by another towing business that was unable to assist me. Rick made the tow happen in a timely manner and charged me a fair, reasonable, affordable price for white glove service. My car was already loaded onto his truck by the time I got to the lot, the drive and drop off at the mechanic’s was smooth, and Rick’s professionalism and kindness were second to none! Thank you, Rick!
Troy was incredibly polite and super helpful! I requested a tow through AAA and he was assigned to help me -- he went out of his way to call me and let me know he was on his way and the ETA. At one point AAA must have mixed up my information with somebody else and removed him from the tow job, claiming I had filed a complaint about him, which I did not, but he went above and beyond and called me to clarify the issue (which was not an issue to begin with, because AAA messed up), and still came to assist me. He was very informative and professional, and got my car started on the spot which is great because I ended up not even needing a tow! I am still trying to figure out how to contact AAA to leave a compliment for him, but I wanted to come here to leave a great review for him as well! Thanks again Troy you are a lifesaver!
Our car broke down barely an hour into our 9 hour drive this morning, it was smoking and stressful. We were dispatched a tow truck from this towing service. Our driver was Kevin and he was nothing less than an blessing. I couldn't thank him enough for how helpful, kind, and patient he was. He make the process so much easier and made sure we were taken care of and was beyond helpful. I would 100% recommend them to everyone!
Amazing service. My tow truck driver, Kevin, arrived ahead of schedule and his first priority was that me and my girlfriend were safe and taken of. He was very efficient and we got on the road and to my maintenance center quickly. He talked to us and really helped destress, just an all around good guy. Can't recommend this business enough!!
They sent out a tow truck driver within a half hour and he was courteous and cool. They gave us a good deal and they let us through the truck there for about a week till I could come and pick it up. They also ran a diagnostic on it all in the same price same bill. I definitely be hitting him up again if I need them and you should too!
Had the alternator die on my F150, Ricardo showed up within 15 minutes and was friendly professional and funny. He hooked me up in under 10 minutes and towed me home safely. Great guy, awesome experience and will definitely use them again in the future. A+++ highly recommended.
on labor day my car battery was dead. Called Triple A's for assistance and within 20 minutes Hacketts arrived. They jumped my battery and advised me to check into getting a new one mine was in pretty bad shape. The young man's name was Vinny he was so helpful, pleasant, professional and just a breath of fresh air. They are a fabulous company with outstanding service! Thank you Hacketts and thank you too Vinny!
Website
