Spencer went above and beyond helping me find the exact part I needed for my door and making sure I got the correct paint color to match my vehicle. He was knowledgeable, patient, and made the whole process quick and easy. Highly recommend!
Great customer service and fast response i appreciate you spencer for your patient guide me through the parts and take time to make sure everything is good to go
Tommy Sterns provided outstanding customer service from start to finish. He was professional, responsive, and genuinely cared about making sure everything was handled correctly. Any questions I had were answered quickly and clearly, and the whole process felt smooth and stress-free. It’s rare to find customer service at this level these days, and Tommy truly exceeded expectations. Highly recommend working with him!
Chucks Auto is a company that I have delt with for years now. There staff is very knowledgeable and professional. I deal with Tommy Stern. He is the man. Whenever I need anything he is there to assist me and help out with anything I need. He answers the phone in a timely manner, and even though he is super busy he manages to make time for me. We always make our conversations fun but totally professional. If your in need of parts you should reach out to the Chucks team. I have nothing but reliable experiences from all there staff members.
I wanted to take a moment to express my appreciation for the outstanding service I received from your representative, Spencer. Their patience, knowledge, and commitment to delivering excellent service truly stood out.
From the start, Spencer took the time to understand my concerns without rushing, provided clear and accurate information, and ensured that every question was answered thoroughly. Spencer professionalism and willingness to go above and beyond made the entire experience seamless and stress-free.
It’s rare to encounter such a high level of customer care, and I believe this deserves recognition. Please extend my thanks to the representative, Spencer, for their exceptional support.
Just ordered a replacement engine for my wife's Nissan rogue, very impressed with the customer service and their knowledge. Every question I had was answered to great satisfaction even above what I was expecting. Spencer My representative that help me from Chuck's Auto parts solution was very pleasant and again very knowledgeable. Just want to say thank you to Spencer for all the help in getting the right motor.
Worst warranty ever, bought a transmission for my 2013 Ford escape went bad after 3 month and warranty denied. Don't waste your money and buy from LKQ which have a real warranty. Read all reviews about transmissions being sold at this place and you'll see what I am talking about. Junk transmissions with denied warranties.
If there is less than one star that I had to choose this place is terrible. Very bad customer service I purchase a transmission that cost me $3500 in the transmission was missing some stuff when I came back to talk to them they gave me an attitude very disrespectful way. I will never go back to this place again
Terrible place Order a transmission Cost me $3500 And they took my old transmission as a core The New transmission didn’t have any sensors Terrible customer service Went back the next day They won’t give me the old sensors or new ones I’ll never do business with them
I had the pleasure of working with Jonesy over the phone and I could not be more impressed with the service I received! From the very beginning, he was professional, knowledgeable and patient in answering all my questions.
What really stood out was how quickly he was able to assist me in finding the best possible price, warranty and delivery! Explained the process to me in a simple way and made sure I had everything I needed before we moved on. He took the time to listen and go that extra mile to make sure I was happy with my order.
Because of his excellent support, what could have been a frustrating experience for myself turned out to be a smooth and positive one. I left the call feeling confident and well taken care of.
If you're looking for outstanding customer service Jonesy is the exact kind of person you hope to work with. Highly recommend!!
Beware, I drove over 45 minutes to buy a engine, just under 2k with tax, last engine I purchased had exhaust bolts broke off, there hardened bolts and spent hrs trying to remove, 2k and they DO NOT let you see any part till after its paid for, if you don't like it then they refund your money, might take a few days to credit back to your card, can you imagine buying a car or anything you can't look at first, crazy
We used Danny at our shop for anything auto parts related that we couldn't get aftermarket or from a Dealer. Danny always went above and beyond for me, I couldn't have been happier with his service. Always dial 134 for him!
They were able to get the part I wanted… But they charge me $75 more than the listed “actual” price. $720 plus tax for a front fender. I’ve purchased off of car-part.com Multiple times in the past and have always been charged the listed “actual” Price before
Not to mention the price for this fender is two to $300 more than all other fenders I found… It just so happens this is the The color I Needed within Driving distance…
Bottom line… High prices… Probably higher than advertised so beware
UPDATE: I received a call from Chucks - From the person who I dealt with, and he apologized and was very professional and courteous. They are going to give me some credit back and I appreciate the call and feedback
I would recommend them to anyone and would use them again in the future.
If I could change this to a higher star rating, I would.
Chucks has been good to me in the past but the last time I tried ordering a part there what a joke. Was dealing with Chris and honestly don't know how he keeps his job. Was on a hunt for a parking sensor long story short he actually found one or so he said and over the course of 5 weeks alot of text messages and him supposedly being in the hospital several times I have no part. All along I believe he never had one and then comes up with a story he needs to buy me a whole $700 grills for a sensor no thanks. If he could have just told me in the first place that no he didn't a have sensor instead of coming up with all kinds of excuses and different stories it would have been one thing. Will not be dealing with Chris anymore!
Jeff Jones demonstrates excellent customer service and was willing to hear my situation and help guide me through the best choices and gave me a better deal than I was expecting. Call Chuck's and ask for "Jonesy"
The Boyertown Pike yard had a 2011 Dodge Avenger wheel, 18” five twin spoke alloy rim that was in excellent condition for a 2011 piece. Very satisfied. I had tried 4 other salvage yards in the north central Maryland area, nobody had one. Chuck’s did. Thanks a million Team.
I can't sing praise enough for Tommy Stern and the Chuck's crew. When the dealer was at a loss, on their own vehicle, for a part needed to complete a 3 month/$25K job, Tommy and his resources came through! Not only did they locate the correct, non-standard/not typical part they get calls for, he not only got it pulled, sent me a photo to verify it was what we needed, and I had it next day! Job complete and customer satisfied! Tommy/Chucks are my go to for all things automotive!
They were very polite but the price they gave me was very high. I can find new and ship it to my door for those prices. Maybe some of their other parts are more reasonably priced I don't know, but I probably won't be calling back asking.
I had spent months trying to find replacement seats myself. I called Chuck's Auto Parts Solutions and Mike found EXACT replacements within 5 minutes! The price was nearly half of what I found online, and he had them shipped in within a week! It was a huge weight lifted off my shoulders. Excellent people, prices, and service! Oh, and for salvaged parts, they look brand new! I am very grateful for the service they provided me!
Purchased a front clip form these folks in York, PA. Drove from southeast Ohio to pick it up. My salesman was Matt and he did a great job communicating with me and handling any issues that came up. He made it a totally pleasant transaction. The counter people and loading people were great as well. A very professional operation. Great people and great parts!
I regularly deal with Tommy Stern at Chuck’s through my place of employment. He is always professional and super friendly. He makes dealing with Chuck’s an enjoyable, seamless process. He is responsive with all questions and concerns and really makes me feel like he cares about my business. Parts are quality. Service is great! I highly recommend Chuck’s because of Tommy!
I was on a tight budget when looking for a new rim for my subie. I stumbled upon Chuck’s by chance and I’m so glad I did! I got a great rim with the TPMS sensor still working at a fantastic price! 10/10 would recommend them for future purchase's
I own a Transmission Shop in Pasadena, Maryland. We use Josh Klein as our Parts specialist. He is absolutely great getting us exactly what we need and making sure our parts get to us on time! Very professional and easy to work with. Would Highly Recommend Chucks Auto & Josh Klein!
Excellent place to do business. Easy transaction. Matt guided me through the process of purchasing a used engine. Payment was easy. When I went to pick up the engine it was waiting for me. They loaded it into my truck with a forklift. Was there no more than 10 minutes. Engine purred like a kitten. Easy 5 minute core return. Place is top notch!!
Really nice people work here. I’ve been buying parts from them for a long time. Their prices are fair. The only draw back is that their eBay line never works! Other than that, I would definitely recommend these guys especially Eric.
Update: I think I gave these guys too much credit too quick. They messed up my order twice after my initial review. Although I’m not gonna change my stars, but they deserve a solid 4.
Bought a steering wheel for my 2010 Jeep Grand Cherokee from chucks off of eBay, the part was shipped and delivered in only 2 days! And it was neatly and carefully packaged, and the steering wheel was in good shape and as advertised, will be using chucks again in the future for all my Jeep needs!
Quality parts delivered on time as described. They are OEM recycled parts, so they fit perfectly. If you're looking to save some money, give them a call.
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