Merle at Fleet Sales West provides outstanding customer service and ALWAYS takes care of me and my company. Id give 10 stars if i could. Thankyou sir 🫡
This is a Review that was well Earned ! ! !
I would give Merle and his crew 10 STARS if I could.
I can tell you this, it was more than obvious that Merle Really Cares about his customers’ needs and circumstances.
Fleet Sales West FSW made it clear they don’t just want you for a customer once, they want you as a customer for life.
If you are ever looking for a New or Good Used Tow truck or need parts Go to FLEET SALES WEST, Merle and his crew will treat you as they want you as a customer for life.
We were in a tow truck that broke down over 100 miles away from home base. We had diagnosed our problem; the alternator went out. We were having warning bells going off that we were dropping voltage then randomly the alternator would start to charge again helping us to make it a little further down Interstate 5 then it would start to not charge again and voltage dropped setting off alarms, this went on for a few miles. We finally were able to get off Interstate 5 taking the Woodburn exit.
We called the main large Nationwide Auto Parts stores; they were within 3 miles from where we were broke down.
We couldn’t believe how poor customer service was in these other auto parts stores.
We were put on hold for 16 minutes then to have the person come back to the phone and remember nothing of what you had talked about with them. The other auto parts store never picked up the phone, it just rang and rang. We figured that we were within their parts delivery area being less than 3 miles from their auto parts store.
With the poor customer service we were experiencing from these other parts stores the decision was made that we must try to limp the tow truck to the auto parts stores, because they were either not answering the phone, or putting us on the IGNORE hold button.
I was shocked how awful the customer service was. I have accounts with these Nationwide Auto Parts Stores back at my home base.
It got worse, the first parts store that was the closest one to us was the one that never answered the phone. When we walked into that auto parts store there were 2 workers just standing there talking, they were not busy at all. The parking lot was empty and not one customer was in the auto parts store. Walking to the other auto parts store proved to also have poor customer service.
We decided we were going to have to make it further down the road to get help.
That’s when we saw FLEET SALES WEST.
We called and they answered right away. They understood our situation being over 100 miles away from home base. They did not have the part we needed.
However, that did not stop Merle and his Great Crew at FLEET SALES WEST FSW from serving us up a Whopping Bunch of Genuine Customer Service.
Merle found the part we needed; it was over a 55 minute drive one way then back 55 minutes on Interstate 5 in Portland Beaverton crazy traffic.
Knowing our situation and circumstances Merle offered to drive that distance and take that much time to make sure he could help us.
As I shared before if you are ever looking for a New or Good Used Tow truck or need parts Go to FLEET SALES WEST Merle and his crew will treat you as they want you as a customer for life.
Many! Many!! Thanks to you, Merle and your crew
Captain Hook Towing & Recovery
Cottage Grove, Oregon
So here we go, don't really like to post Reviews, butt, some people just gotta know decided to sell my truck because I was referred to Fleet West by a friend and they could sell my truck there. So I took my truck in. And the salesman looked at my truck and said that he could probably put it. You know, but a week and a 1/2 he, I can put it up for consignment which I agree to sign the consignment papers and everything a month passed. You never call back. I'm a have went 2 months. Finally decided to call him and see what was going on cause. I didn't see it online for sale. So decided to give him a call and we discussed. And he said that my truck, he didn't think my truck would sell for the price that I was asking for which I've seen toe trucks for more money than the truck that I took. So the deal was that they were gonna pay for it. Whatever I owed and you know they never did anything to the truck. They just didn't inspection. They changed the battery in couple lights and the flatmats. And got surprise with a bill for over $883. Wish I thought it was really ridiculous. They never cleaned up the truck. They never did anything. They charged me $670 for inspection. Which was really ridiculous. Never heard back from the salesman. Gave him calls through the time. You never call me back. Never return my calls. Jayou are a bad salesman man. You need to get your act together. Then stop making promises, man. You were gonna make money out of this truck. Did you just didn't caramel? So don't trust fleet West. I would not buy anything from them. I even asked him if he would take it as a trade in to get a new truck from hitting care. He just didn't want my business. So he should have said that from the beginning instead of making me spend another $883. You should have just told me that he couldn't sell it, but no, he didn't, so you had to trust this dealer.I wouldn't trust them anymore.And my future buys.I will not buy from this dealer.I will post some reviews on Facebook.And I will walk around the truck.And put a review s...
Just average guy that goes in to buy supplies on random basis. Everyrime I've gone in to buy tie down straps or what ever is needed when towing my project cars or helping friends move their stuff. This time I went in to buy some j hooks to move my tool boxes from my current job to another location within the company. I've dealt with their supply salesman sorry I forgot his name at the moment maybe 3-4 times the past 3 years. I've have always had hands down the best experience with my needs and standout customer service. Will continue using them on a standard basis when I need supplies. Thank you fsw woodburn oregon.
Love coming here. They treat customer’s right. They will treat you as family, very honest and upfront with you. They will always make things right and go above and beyond for you. I wouldn’t buy a truck anywhere else but here! They make trucks right!
I found a higher quality item and spent less money buying it at FSW.
Thanks to a helpful coworker, I needed my tools today. Free shipping means that they would be here next week or if I paid extra they would be sitting on my front porch all day while I'm supposed to be at work tomorrow
I will definitely be shopping here again
Worst customer service experience ever seen, the parts manager “Marle” has ZERO customer service you can notice that from first interaction with him!!
I am speaking out here not only because of his terrible skills, I am speaking about SAFTY, it happened when one of my friend referred them to me so I went there spent around $600 on straps, chains, and hooks.. etc.. First use to the hook got BROKE and the vehicle fall off the truck and caused so much damage! When I returned to them to see what kinda of quality is this!! Then again the parts manager start acting rood again and kicked me out of the store! He thinks he got off it like that, but we are going after this company legally!
I am speaking out here for everyone SAFTY, take your business else where, take it where you can trust the quality and sure be safe, get appreciated for the $$ you spend!!
I bought a $35k tow truck from these guys in 2016. They scammed me, because they would charge up the battery on the day I told them I would be there to see the truck. After I bought the truck the battery went dead immediately. Got new batteries, and did other maintenance on it. We never figured out why the batteries drained overnight. I saw now why they were selling it. Crooks.
I was just in town so I stopped by. They were closed for the day, but before I was getting ready to leave a employee who was working late came out to talk to me. He wasn't able to sell anything but was able to help me out. I'm going to go back Monday morning some time. They have everything that you need for your truck and then some
Dose this look right to you? On a brand new truck? Apperantly they do this all the time according to Jim, Beckey and the shop mangeger Tony. Do not bring your hard earned cash here, they will disrespect it and your truck.
Recently bought a truck at the Sacramento store, but yet still mangened to find out the owner of the whole operation here. We had to work with the western miller rep so that they can build a lcg 12 carrier correclty. Basicly had to hold their fabricators hand the entire way becuause nothing was built right on the truck.
We were suppose to have a conversation with the owner jim, when the truck got back for warranty service. It only happened because the Miller Rep made him call me. If that was not the case I would of never heard of Jim ever again witch was his original plan.
Worst customer experience ever, they never return calls and make mistakes on the simplest of all task. We completely regret giving them any bussiness at all. These people do not care about your company's or drivers safety. We had various loose bolts on the truck including one for the air tanks of the service brakes. Complete excuse for professionals, any other welder/fabricators could of done a better job. Their work shows it, they have no pride in what they do.
My first Time to Fleet Sales West was a great experience. Its nice to see women who actually know what and how to save thier customers money and get your money's worth. Sherry Zimmerman was my sales rep. Extreamly helpful and did everything and anything she could to save cash. Thank you soo much Sherry Zimmerman for getting me set up with New straps and skates not to mention the new J hooks and lock out kit!!!! I will definitely return and send other tow drivers your way ! Thanjs from Fox Towing in Newberg Oregon!!!✌👍💪
I contacted this company a few weeks ago and was approved for two separate trucks and made down payments for each truck to hold them until i could make my decision. Then when I decided one the one I wanted they sold one of the trucks out from under neath me! Then Brad called atlas financial service and spoke to Ryan Bodine and told him to not approve me anywhere else or they would not use their company. After all of this Brad told me that he would have his boss contact me. This was three weeks ago with no phone call.
If you're looking for Miller Industries products, B&A products and etc., then this is your place to be. For a Miller user , I am so happy to have business with these guys. Merle has all the parts in stock any time. Every time we buy a truck, he always gives us great deals. Highly recommended place. Thank you Merle, and FSW Team.
Fleet Sales West has always been helpful for when purchasing a tow truck. The staff are always respectful and very friendly. The workers and other employees Rite JD Reed from Grease Monkey detailing, are well trained and very good at what they do. I recommend that if you are looking to purchase a carrier or a wrecker. Then Fleet Sales in Woodburn Oregon is the place to go.
BEWARE! We purchased a used wrecker with a rebuilt engine. We purchased it in good faith. We then discovered we drove through 3 states with no brake pads, very bad rotors and leaking calipers. The valve cover gaskets leaked over one gallon of oil and now the engine is dead and will not work due to a dead cylinder!
Further we discovered it had a “SALVAGED TITLE” and our bank would not loan the money. The frame has damage and much more!
They refuse to work with us and are very disrespectful! You would think they would be worried about legal actions, but they are not. We have purchased trucks in the past and will never do this again!
We strongly recommend to BEWARE when purchasing trucks from this company!
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