Previous owner was an excellent mechanic and honest. Current owner overcharges for parts (up to twice as much as other repair shops) and also grossly inflates labor costs. If he suggests work that needs to be done on your car, be sure to get a second opinion! He told a friend she needed new brakes and she found out from Les Schwab that it wasn't true. Better yet, find a mechanic that is trustworthy. Can't help but think that the 5 star reviews are from owner's cronies.
Re: the brakes: The current owner said the brakes were wearing down. Over a year later, Les Schwab checked the brakes and said they were fine and were not wearing down. Further complaints about this owner can be read on the BETTER BUSINESS BUREAU website. See links for both Customer Complaints and Customer Reviews. (Also, the Better Business Bureau confirms that you were a customer before posting a complaint or review.)
I made an appointment for a tune-up 2 weeks ago before my vacation started, stopped in a week ago to confirm with the owner. Showed up on time this morning and was told by the owner that he was too busy to honor his commitment and had no time in the near future. So a big thank you for wasting my time. I'm glad you are so busy that you are comfortable treating your customers needs as insignificant Good luck with that pal.
This is the worst Mechanic I've experienced yet in this area. I called and set up an appointment to have my car looked at (mind you multiple days in advanced and they agreed). So the day arrived and I loaded the car up on my trailer and off I went. After driving the 45 plus minutes from home to the mechanic shop he refused to even look at. And went on to inform me that the only way they would even consider looking at it was going to be a minimum of 2 grand for a brand new motor(not including labor). Mind you this diagnosis was given without any sort of an inspection of the vehicle. After attempting to find a happy medium to see if we could install a used motor or have some way to try and keep it as cost effective as possible. They flat out refused to even consider any other options. With out offering any type of a solution other than the original outrageous option I left empty handed. To say the least horrible customer service and I can only assume the quality of works follow suite. I do no recommend this place to anyone.
57895 Columbia River Hwy, Warren, ORAuto parts store
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