Westfall Towing and Recovery in
Marietta (OH)

Great service. They were very helpful to get our car out without damage. Will definitely use them if I ever need a tow again.

I cant recommend them if you are paying.out of pocket or in a vulnerable situation. They are quick and efficient when insurance is paying, but charge nearly double without. A local high school kid ran into a ditch and made the mistake of calling Westfall. They happily came out to pull him out, but when he couldn't pay $160 on the spot they towed it to their lot to wait until he could. The lot was closed the next two days but they still added storage fees. How much per hour? Per day? I'd love to tell you but I can't. When a local non-profit went to pay the bill Westfall refused to provide *any* receipt for the $500 charge they required to release the car. Better options: Shea or pine tree

Mikey has great customer service Called to say he was picking up my vehicle and when he delivered fastest best towing I ever experienced Mikey does his job very will

Randy was super fast and very professional and polite.

Thanks so much to Kevin got here supper fast and was really nice true professionals at WestFall Towing and Recovery!!

This place truly saved me today! After AAA told me they had no one available to tow my car, I called here and they immediately found a driver with a tow truck. He got me and my car home safely, and I couldn’t be more grateful. The service was fast, reliable, and made a very stressful situation so much easier. BIG thank you to the team for getting me home safe and happy!

James was incredibly polite and super quick! All the times I’ve used Westfall Towing they have always been extremely helpful and always on scene in a timely fashion. Would highly recommend their service!

We had to have my son's truck towed and the guy who came was very nice. He was very respectful and knew what he was doing.

Kevin was the best tow truck guy I have had. Friendly and respectful and definitely knows his way around getting the job done. Will ask for him if I need another job done!! Truly a good front man for this company!

Driver arrived quick, was very nice and polite. Would recommend highly. Definitely would call this company again

I’ve had multiple issues with my vehicle and have had to tow it a bunch. They are super helpful, sometimes the wait can take a little long but usually they’re great! Definitely recommend them!

My husband hit a deer on the interstate on a Sunday night. The tow truck driver was very nice and quick. However, it was towed 1 mile to the tow company overnight and the next morning was towed 20 miles max to a collision center in Parkersburg to be fixed. The bill was over $3,000!!! The bill had nothing itemized so my husband called to ask for a detailed bill was asked, "Isn't insurance paying?" This is why insurance rates are so high!! My husband asked to speak to the owner and was told he was on vacation for 10 days. He left his contact information and we have still not heard from him (over a month later). We won't because the collision center paid the tow bill and then turned it in to our insurance. This is ridiculous!!

People that own this company must think it’s okay to have a group of “grown men” jump one man in May to the point he has to have neck surgery and can no longer turn his head at all. What a way to run a company.

We've called Westfall twice now to have vehicles towed from our house for service. Both times, they arrived quickly and took great care with the vehicles.

I was in a car wreck on Saturday and due to going to the hospital and the driver not having my info my car was taken to their storage yard. My husband wasn't able to get it towed to our house till Monday and we we're so surprised by the bill, was expecting it to be so much higher. Plus they were able to get it put in our driveway where he wanted it. Thank you guys your awesome!!!!!

If I could give this place NEGATIVE 5 stars, I would. I was told one price over the phone and then got a bill for well over $100 more than the first total without any type of notice for any extra fees until AFTER the car was towed. When I called to discuss the extra fees the man on the phone was extremely rude and defensive for no reason. This place is a joke and they just want to scam people out of their money. Just use some place else to tow your car, you’ll be better off!

They are rude and put people off. I waited 2 hours for a tow was told 2 people ahead of me then 2 hours later was told 10 people ahead of me still. Called pine tree towing took 10 minutes to get towed. Never liked westfall towing my insurance uses them but called state farm back they called pine tree and got me towed and pine tree bills direct to state farm. Would never recommend westfall towing to a dog even. They are the rudest towing company I have ever dealt with.

Very rude, truck overheated and needed towed and was told they had 2 vehicles ahead of us and we waited for 2 hours in 30° weather. Called back for an update and was told we can either wait or call someone else but to quit bothering them. Would not recommend this company to anyone. Very common to be left stranded and hung up on when you call back.

Westfall came and helped us out when our car got stuck. They were so kind and helpful! Would totally recommend them to everyone!

Do not use this business they are lying thieves!!! Just stole 400 dollars off my daughter to get her car back . After having it 3 days . And didn't give a receipt only wanted cash . We'll hopefully wen I call the Ohio tax department and turn them in for extorting my daughter out of 400 bucks they get investigated for tax evasion.

DO NOT USE Westfall!! Find someone else this place was terrible to work with. I had a small accident and they stopped before I called anyone. They said they would take it to the tow yard and then drop it off at a repair center once the insurance and I picked a place. After the weekend the accident was Friday, I call and asked for the car to be moved. They wanted to know how they would get paid. The insurance company told them to send a bill and they would send the money. After 6 weeks a fighting they finally delivered the car. A total bill of $3700. That is not a typo, 450 for each tow about 6-7 miles each and storage fee of 85 per day. Most of the time was them not delivering the car. We had to pay it or I would never see the car.

I can't say anything good about my experience with this company. On Saturday June 1st We were quoted a price to help with a blowout on my boat trailer. My friend called them and they quoted him 200.00 for 2 hour allowance to rig my boat trailer to get me home. The guy(Randy) showed up. He had a total attitude, cussed for about 15 minutes about the situation, then cussed about how he didnt have anything he needed on the truck. Finally, we had him do a simple tire change with the spare we had and assisted him, He was rude while taking the spare off the boat trailer, slamming his tools on my boat. Then once the tire was put on he demanded 400.00 and claimed that it was 200.00 an hour even though he was only there for 40 minutes. Then when i asked him to air up my spare, he said they didn't supply him with an air compressor, there was a gas station down the road just drive slow. This was a total disaster. He was rude, disrespectful with slamming things on my boat and flat out over charged us. I'm not sure who the crook was, him or the company. My friend called the company but they would not answer. He left a message and they have still yet to return the call. I will be filing a complaint with the better business bureau.

Kevin from Westfall Towing was a lifesaver! My truck broke down on the side of the road and I was feeling frustrated and stressed. Kevin arrived promptly and was incredibly professional and courteous. He quickly assessed the situation and got my car loaded onto the tow truck with care and precision. Throughout the whole process, he kept me informed, which was greatly appreciated. He even went above and beyond by suggesting a reputable auto repair shop nearby that could help me out. I highly recommend Kevin and Westfall Towing for their exceptional service and expertise. Thank you again, Kevin

Before Halloween I needed a truck towed from my residence, to the dealership for work. The tow truck driver, when leaving my driveway, ripped up the bottom half of the driveway. We called, left a message with the weekend person that was working the phones, and thought we would hear from the owner. Nothing. Nada my friends! So we called again..left a message and nothing. So I waited again. And guess what? You guessed it..Nada. So I decided to do the next best thing, and leave a review of my experience with this company. I’m also gonna throw in some pictures of the containers holding the parts of my now, destroyed driveway, the driveway itself, and also the truck they towed. Now, Rocky’s in town has taken cars from this driveway (a lot cheaper then the 125.00 I was charged too, but I couldn’t get Rocky’s on the phone lol) without issue. So is the driver at this establishment, not as smooth and skilled? The answer is ..yes. According to my driveway, this would be a fact. So, as I call my insurance company and see what I can, as a homeowner now DO, I thought it was my duty to inform the general public, that you should hang up, call Rocky’s and tell them Natalie sent you. Buying/user beware. Have a good day

We needed service after my son’s truck overheated on the interstate the Friday after Thanksgiving. Kevin came to pick us up in his oversized truck and flatbed and arrived in no time! The truck was nice and clean and made for a very comfortable ride! Kevin was super nice and accommodating! He made us all feel comfortable and made the rough start to our day and the 150 mile ride home a pleasure!!!

Wanted to publicly say thank you to Wes and Kevin. We had a single car accident on our way back from a golfing trip in south Carolina that rendered our vehicle inoperable. We weren’t injured but were pretty shook up and trying to figure out how to get home with all of our stuff was not an easy task at 4:30pm on a Friday. Kevin was very accommodating, offered us drinks and told us he was happy to take us wherever we needed to go. He took us into town where we were able to rent a u-haul and get home to our families. Really good customer service that was much appreciated in a time of need!

Amazing service. We were lucky to meet Josh and his dad Travis, great people, very helpful. Jim & Deniz