Customer service is excellent and Eli and his co workers have went above and beyond the call every single time I have called or came up there thanks again
Placed an online order a few months ago. Was given all the wrong parts. Had to take everything back and do an exchange and then drive all the way back to pick the correct parts up. Would have been fine if I didnt have to drive 45 minutes one way to my mechanic. I complained and asked for a manager. They said the regional manager would contact me and they never did. If your order is messed up and you have to go out of your way to fix their mistake, they won't try to make it right.
Ordered a part and was told it could be delayed due to the holiday. Never received a phone call that the part had arrived and was told they don’t typically call when an order arrives. That is just bad customer service.
There were four employees including the manager and assistant manager, according to their uniforms, not a single one greeted me when I walked in or offered to assist me when I walked up to the counter. They were not busy, I was the only customer in the store. I had a print out of the exact part I needed with the part number. The girl who finally helped me had a uniform that said assistant manager, but she didn’t seem very knowledgeable about where parts were located on the shelves or even what the part itself was. I told her their website said it was in stock. She didn’t apologize or offer to double check or have another employee look. Very poor customer service and communication. I understand that inventory can be inaccurate from the website and that didn’t bother me. It was the fact that no one there seemed like they had any knowledge of general automotive and parts identification and that they didn’t seem to take customer service seriously.
Just have to give a huge shout out to Tosha and the gentleman working with her tonight (4/14). We’re 2 hours from home and having car problems. They were so nice and helpful making sure we got everything we needed. Had to change a thermostat in the parking lot and they were able to give provide us with all the tools we needed. With two other auto parts stores close by, it’s good to know O’Riellys has good, friendly employees
Every time I call this place no one answers I can sit out in the parking lot and no costumer there they won’t pick up the phone this place really started to suck
I love goin in there when Jeff and Dylan are working! But I'm not impressed with the guy by the name of Levi he is very stuck up and rude to his customers! But as long as Jeff and Dylan are there I'll go buy parts anytime! There fun and love having fun with there customers! In my opinion Jeff definitely should be lead mgn and Dylan should be his asst. But that's just me! Thank you for having Jeff and Dylan and even Eric there before he left I enjoy there help Everytime I go in there!
George is a nice guy but terrible assistant manager. He left six customer including myself standing waiting for over 45 minutes. This was the First time I tried the store, I order and paid for parts the day before. In and out no problem. Today bring lunch and dinner for the show. Boy was I wrong to think about switching stores and yet Not one mention or ask are you a veteran? Because we give a discount to veterans. They must not know time is MONEY. It was so bad that two of the customer put their stuff back on the shelf’s and left. I know if I hadn’t already paid for the parts I sure would have too. I think I will stick with the stores that know the value of a customer and their time. 😢 sad ! ! ! ! ! ! !
Friendly and helpful staff. They even offer to put the parts on your car right there, for instance a light bulb or wiper blades, parts like that. Don't think they would put a starter or brakes on your car.
Very helpful and friendly. Replaced what we needed, offered suggestions to save money in the future..who does THAT anymore...Manager was awesome. Will choose this as my first place to go to. Thanks guys!!!
I brought in an alternator to get tested. George was very thorough and checked it for two different amp outputs since neither of us was sure what it was originally intended to produce. George was amiable and allowed me to watch and chat with him as he tested it. When my alternator was toast, George even went so far as to test my new remanufactured alternator I was purchasing for own peace of mind.
I had a good time chatting and connecting with George. He was professional, polite, and hilarious to boot.
Fantastic service. Direct and honest answers for any questions I had. I hope to have reason to use this store again.
Thanks, George!
I may be biased because I work for a competetor, but I stopped in after a shift to try and get a part for my personal vehicle that my company couldn't get. As soon as I walked in the building they saw my uniform and then very rudly told me to leave and that they won't sell to me. I explained that it was not for my company it was for my personal vehicle. They appoligized but after they way I was treated just because I had on a work shirt from a competitor of theres, I politely declined the offer and told them that I wouldn't be back again. I live in a small(ish) town and most of the part store have a relationship with each other because not everyone has everything. But for a company to come to town and tear down building to build across the street from a store that has been here for nearly 20 years and then treat people the way I was treated, I will never shop at another O'Riley's Auto Parts in my life no matter if they are the only place to get a part or not.
They had an oxygen sensor tap that I needed and no other auto stores near by had one.
Very friendly and helpful service. When I called to ask about it, they actually went and got the tool first, then told me that they had it.
I told them I would be there in 15 minutes, and they had it on the counter when I got there.
George helped me today. He was very polite and took his time explaining things to me. He was also very thorough while he tested my battery and alternator. I will forever continue to shop at this store.
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