What clients say about Northwest Towing & Recovery, LLC. in Marysville (OH)
Very thankful for the quick and easy assistance with Northern Recovery! As an Insurance Agent and client, I highly recommend them! Placed the need in my carrier app for a jump. Within 40 minutes my husband was met at our suv with a kind, quick service. I will now recommend all clients for their services! 10/10
Initially pleased with how quickly they got our truck onto flatbed and seemed professional. However, the dealership said the tow truck operator did not drop off truck where they wanted, was rude, and might have damaged one of our truck's rims. A disappointing experience which I thought was going well at first.
I made the call to my insurance company at 4:50 PM today. My truck was on the flatbed before 5:30 PM. Texts and calls from driver with ETA’s from PU/Drop off at the shop.
Coldest day of the year and they had the job done from start to finish in under an hour.
Northwest Towing & Recovery did a great job taking care of my car! They were kind and quickly got my vehicle to the shop and even called to make sure they were at the right place. I really appreciated their efficiency and attitude.
I had a good experience with this company. Quick, reasonable service. I needed my work van to be towed to the mechanic. They followed through and it was pretty painless.
Overpriced for a short tow.
Northwest Towing and Recovery charged me $210 for a 5.9-mile tow under normal conditions — weekday afternoon, no recovery, no winching, standard SUV. After calling other local companies for comparison, I learned the same tow would typically cost $100 to $120.
I don’t mind paying a fair rate, but this charge was excessive for the service provided. Northwest Towing will not receive my business again, and I wouldn’t recommend them to others.
As the saying goes, “You can shear a sheep several times, but you can only skin it once.”
Thanks for hauling my two 1940 Packards from my old Dental Office Building to my home. Great prompt service for both trips, a couple weeks apart. Fittingly Steve, a former patient (and an ornery one at that 😉), hauled the last one home for me. Both cars were delivered to the exact parking spots where I wanted them. They have my recommendation.
Owner picked us up and it was 4:30am, I had my granddog with me and he was so sweet and let all of us ride in the truck with him. I would recommend his service to anyone.
A+ service. A holiday weekend and Travis was polite, here in 20 minutes, got my tire changed in no time and I was on my way. After he had left even sent a txt to remind me the emergency brake was on!
Brandon recovered my car after it had become stuck in a ditch. He did a good job despite the unpleasant conditions (car was in several inches of icy water).
Excellent service. Got caught in a snowstorm this morning and with the weather, they were pretty busy but was called back after a couple of hours and they had a wrecker there in 20 minutes. Driver super courteous and professional and price reasonable comparatively speaking. Definitely recommend!!!
Highly recommend! Easy and quick. I spun out during an ice storm so it was a busy time but he was there and had me out of the ditch 45 minutes after I called.
Pro tip- skip your insurance company’s roadside assistance number because they will take forever if they ever show up. Call a local place and submit the receipt for reimbursement. It will save a lot of time waiting for nobody to come.
I had a dead battery this morning and they stopped by and were very efficient and quick. I forget the persons name who was helping me, but he was knowledgeable and very polite. (Please give him his $5 lol)
Steve from Northwest towing is absolutely the best! Steve was very prompt, polite and courteous. Great service. My family will surely think if them first when we need their services. Thanks Steve for keeping us on the road!
Steve showed up with the quickest time record today! indeed making a mother proud ! I Locked my keys in my moms car as I was getting ready to take my son to children’s, he showed up and got it done in the nick of time I didn’t even need to reschedule my sons appointment like all the other locksmith’s left me to feel ! We greatly appreciate your help!
Easy. I called they were here 30 min later. Very professional! Picked up my broke down truck and took it to the shop. No hassles no problems. They did what they said they were going to do. Great work guys. Thank you.
Incomplete service, and refusal to remediate. Called for a tow to take my sedan to my mechanic. No communication whatsoever. They placed the car on the entire other side of the parking lot! Had to submit another roadside assistance claim to move my car. At the very least whoever I was on the phone with was very cordial.
Was connected with northwest towing and they were extremely quick, friendly, and very responsive. We will recommend them to family and friends from now on.
Was referred to Northwest by GEICO for assistance with flat tire. Brandan showed up within 30 minutes and had me back on the road in 10 minutes. Friendly and efficient, highly recommend!
If you are in need of a tow with excellent communication and follow through, Northwest Towing and Recovery is the crew for you.
They called before showing up, took a picture of the car safely loaded, called at the drop off point and took another picture & sent it. They called following all of this to make sure we received all communication. Could not have been a better experience.
Top Notch!!!
Well Done and THANK YOU SO MUCH
Geoff & Colleen
Dead batteries are never a good time - the technician assigned to our service request was courteous and communicated with us well. He solved the problem quickly and we were on our way with no issues! Thank you!
Kirk at Northwest Towing is awesome! Dealing with my insurance company and the auction house they use to find towing companies was terrible, but Northwest Towing saved the day and made the effort a success. Kirk was quick to respond, was a good communicator, showed up on time, was up front about the costs, and dropped by car at my mechanics in quick time. I will use them again. In a word: awesome!
He was a very highly skilled , knowledgeable , friendly operator, and very fast to pick up my car. I had to pay out of my pocket at a very reasonable price. I would recommend them to anyone needing towed. Thank You Travis Simpson , I am so glad you help us and will for sure call you in future for any towing needs
Travis was fantastic! We were stranded while towing our camper home. He was able to tow both our SUV and the camper at the same time safely and securely! He worked with us to guide our camper into our driveway which is quite tricky to maneuver. He then took our SUV to the repair shop separately and put the key in the drop box...all at 3 in the morning. We highly recommend!
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