What clients say about Hill Valley Auto in Newcomerstown (OH)
Always informative, fair prices, and superior staff. I won't take any of my vehicles anywhere else. They are more like family and they will take care of you.
Picked up something on my way to the vet today and rapidly started losing tire pressure. I rolled in with 9 psi left. They got me in, patched, and out in less than 20 minutes. Very friendly and wonderful customer service. Thank you!
Was driving home and serpentine belt snapped, this all happened around 3:45 and they got my car in and serpentine belt replaced and on my way in under an hour before they closed at 5. Overall great experience with their help
Excellent customer service! My car had mechanical issues as I was traveling. It was after hours so I dropped the car off. This shop found and estimated the fix before I returned the next day!
I could not be more pleased with having my car repaired than I was this past week at Hill Valley. Family run, friendly and great at communicating what my problems were. They even called and got my warranty honored from another establishment. The cost was nominal for what I had done, and I couldn't be happier. I would highly recommend this place, as my experience with them was perfect.
Fantastic experience! Steve is a great guy! Helped us out quickly when we were on a trip with an emergency and got us back on the road again!!! We lucked out finding an honest shop!
So very disappointed just pick up my son's car they have had for about 2 years or so. They tollay ruined a original classic car. So many scratches and over spray in the paint job. They painted original red leather seats. Doors dont close right and reneged on the original deal that was made. Makes me sick. It will cost a small fortune to have this car fixed.
They have been absolutely wonderful to us very friendly good service always honest to us very good service recommend them 100% and the price is really fair
I couldn’t recommend Hill Valley Auto more. I had an amazing experience with the shop and the owner, Steve. I was driving through Newcomerstown and my car broke down. I called Hill Valley Auto at 5:00pm on the dot when the closed, and I was so fortunate that the phone was answered even when it easily could have been left for the next day. I spoke to the owner, Steve, and he told me that he would take care of me. I was able to have my car towed to his shop and left to be looked at first thing in the morning. He was very prompt in diagnosing my car that next day. He reported to me that my engine needed replaced but that there was a recall for my engine that would likely cover its replacement. I had to wait over a week and a half get my car towed and he generously allowed me to keep my car at his shop until I got everything worked out. Throughout the whole process, he communicated with me so clearly and promptly and he provided me with great advice regarding the situation with my car. I ended up getting my engine replaced by the manufacturer at no charge. I am so blessed to have come across Hill Valley Auto during this time. I could not be more thankful for what they did to help me without asking for anything in return. To me, that revealed the high character of the shop owned and the others at Hill Valley Auto. I would certainly trust them with any vehicle of mine and know they would provide me with the most practical, helpful, and fair service.
We are From Delaware and visited Ohio for a little family vacation , 3 kids and our pups and our water pump started to go up . No one else would help us , we didn't know anyone here to even get a ride home , we spent hours trying to get help ,and ....... ?????? When we came across Hill valley ! He made us feel safe!, and like we wouldn't be stranded put our vehicle ahead to make sure he could get us home safe , and even had his son give us a ride back to where we're staying , while waiting for a diagnosis , a gentlemen came in from the extreme heat and grabbed a water took it to pay and the owner , said we aren't gonna charge u for a water ..... They are just good people honest and have morals and we are so grateful for their help !!!
Absolutely amazing prices & even more amazing service! This gem of a family business gave us fair prices & excellent work on our truck, we are so happy, we are bringing our truck back for more service! Highly reccomend!
This place is amazing. I broke down traveling for work and nobody in the area would look at my car. I spoke to the owner and he said I would never leave a person stranded. Squeezed me in even though they were busy and fixed my car for a very fair price. I would give 6 stars if I could.
Over the last year, HVA has serviced my Jeep Wrangler, Chevy Silverado and Honda Element. HVA’s staff are kind, courteous and honest. They honor their warranties without debate. They replaced the clutch in my Jeep four months ago and we recently started having trouble with shifting. I returned the vehicle to them and they found that the clutch was defective. Without question, they replaced the clutch with one of a superior quality. And the kicker is, I didn’t have to pay a dime! HVA deserves this high review. If you decide to use Hill Valley Auto based on this review, please tell them that Wayne sent you!?
Had the honor of meeting Steve and his associates this past fall 2022. My old truck needed some luv. Exceeded my expectations, oh, my truck 14 yrs old, his staff is fantastic and the work preformed, Very Knowledgeable. Looking to continue being a trusted customer.
On our way to vacation, our check engine light came on. A Google search led me to Hill Valley. They were able to diagnos and get us in right away! Within 2 hours our alternate was replaced and we were on the road again! I'm very grateful for their quick work, and kind employees!
Great experience communicated great with me let me know everything that was going on got jeep in and got it done
Definitely will be going through them again
The folks at Hill Valley always go the whole way for customers. Took vehicle in for estimate and got blinker, reverse lights no charge. Was a delightful experience and will definitely have them do the repairs !!
Had some car trouble on the interstate and made it over to Steve and his team. They got me right in and took good care of us. Courteous, polite, honest, and fair. It was a real pleasure to meet them!
Mechanics do everything from motor and transmission swaps to oil changes Steve has decades experience and the techs are dedicated to providing the right job the first time. Also can get tires mounted and balanced as well as Hill Valley can align your vehicle and they will take on most any challenge an automobile will encounter.
Website
