Superior service from the staff. They have parts needed for different types of vehicles and gas powered products. Great place to shop for all your automotive needs.
Have been here before and never had an issue but today I took some items that I ordered online in to return them like their customer service told me too. The man I spoke with was rude and short with me and told me they don’t do returns and just kept repeating that. I left and called customer service again and they apologized and said that this store is probably privately owned and doesn’t accept them. It was just frustrating that that simple explanation couldn’t be provided by the person working and instead he chose to be crappy about it.
Bought a starter at a Napa store 7 years ago for my truck that had a lifetime warranty. This week it went out on me. I called Napa in Girard and they answered the phone quickly and had the starter I needed in stock. Only downside is I needed my original receipt to warranty it out so had to buy it and come back another day with my original receipt to get refunded. Stopped in today with my receipt and had no issue getting my refund. Decent quality parts from helpful staff and they actually have the parts I needed in stock
In general, I'd tell people to avoid any and all Napa auto part store. Their return policy is very wonky and if you buy a part at one store there's a good chance another store cannot refund that transaction.
Hours on Google says open til 6pm. Got there at 5:05. Employee's locking up and says he knows the hours on google has been wrong since they changed their hours months ago and then went about his business.. Waste of my time
Went to get bolts for my brake calipers, the person I didn't catch his name did a frantic job explain jumper starter and got my bolt and truck running great
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