What clients say about Pierce Auto Parts in New Paris (OH)
The guy that answered the phone for parts wasn’t not helpful at all! I then proceed to ask another question and he hangs up with no warning. Will NEVER do business here ever again.
Messaged the guy on Facebook, pulled parts and set aside for me, super nice and had everything waiting for me, definitely will be going back for any more vehicle parts. Highly recommend.
They never have what I need, thus I go to Wises on the other side of town, better service, better prices, and more parts. The only thing this place may have a decent deal on is some tires.
Paid 1300 for an engine that the employees said was a great motor with absolutely nothing wrong with it I finally got it in my car all plugged in turned it over just to find out it had a blown up cam in it. DO NOT TRUST THIS COMPANY OR THE PEOPLE WORKING THERE. THEY ARE SICK INDIVIDUALS.
Parts are OK but you can never get through on the phone. It always says thank you for calling GW Pierce. Our offices are closed even though it’s right in the middle of the day when they’re open.
It is one of the only place to get used parts around here....the only thing I didn't like was I was giving one piece one day and when I came back they tried lying and saying they didn't have the part used I would have to get the new one that was 25 more than I was giving....but I called them out on it and had had the guy go get the part....so if you go there just be careful and make sure you are talking to the same person that gives you a price...if not you may have to pay a bit more....
I usually dont write reviews, but I wanted to save somebody else the headache. Do not drive from 3hours away on Saturday to pick up parts. I Assure you they're closed..
Chris was great to work with. I got in a pinch and needed a part shipped to Illinois. I ordered Friday and it showed up at my door Monday. The part was in great shape and packaged well. I have 0 complaints.
I need a part and all I wanted to do is look at the car they said we are not allowed to walk out there I would have even walked out with a employee..... That's fine I was looking for more then 1 part .... If I could have seen the car I probably would have spend more money.... Won't go back there
I usually get my parts from R&R in Connersville, saves a ton of money pulling the part myself, but they did not have the paticular import I was working on, so looked up the part on a part locator site, then on GW's website, called to make sure they in fact had it, went there to purchase it, and was charged more instead of the price stated on their website. Sorry but that's bad for business in my eyes.
I visited Pierce Auto Parts for parts I needed to fix my vehicle. From the very first conversation on the phone until I made my second purchase the same day I experienced nothing short of professionalism. A patient voice on the phone and a warm greeting when I walked in the door. I was told they would have the parts I needed and given a price. This positive experience continued when I was handed the correct parts and charged the quoted prices. Thank you Pierce Auto Parts. I'll be back any time I need to fix my vehicle.
Called for several parts to build a totalled truck. When I called back to place order and add even more parts I was questioned by Arron why I wanted to talk to original salesmen and insisted I talked to him instead. After going back and forth about it he asked if I knew how to order parts at all! After telling him I own a body shop and have been doing this for over 42 years I hung up. We're done with them.
Ordered an instrument cluster from them through Facebook. It showed up in great shape, plugged it in and worked as it should. Even included the shift indicator, which was nice because I broke mine when I took it out! Awesome people, awesome service. I would definitely order from them again.
I do not recommend this place for no one they are a joke. I drove over 2 hours away to pick up a transmission for my wife's vehicle. I get it home and here to find out there is several pieces and parts that do not go to it that or broken. It cost me $700 to have these parts made in ordered for the transmission. So I called him up today and tell them this transmission is bad and needless to saythey did not do anything about it nor refund my money or make it right with a new transmissionso now I am out almost $300 for the transmission plus all the parts I had to pay for which was about total $600 altogether.they would not do it just because of the 30-day warranty would like I said the parts had to be special ordered and it took 30 days
Quite disappointed at their refusal to refund a part I didn't need and didn't use. I've given them a lot of business over the years, but seriously, after the attitude I got on Friday I'll be doing business elsewhere. It's a shame.
Great place to go for parts. He had the rim what I needed for my car and looked up the rims that I had on my car and found that the rims are aftermarket. Going back to buy the other three.
I have purchased parts from Pierce Auto Parts in the past at a fair price and they have let me roam their yard looking for whatever I needed. Over all nice guys, helpful and all that. I just looked them up to see what time that they are going to open today (Monday). I thought I'd just read the reviews.
I'd like to address the review left by Lisa Sheard. Get off your lazy ass and do what most people do, drive to the salvage yard and ask them to help you or call them. Your obviously are expecting them to work like Amazon where I bet you have your nail polish delivered from. Or the Lisa Sheard's review is a bogus review left by a competitor.
I hate it when dumb ass people leave negative reviews based on the way they think, especially when their review has nothing to do with the business products or service.
I'm not sure that I will even go since the website is so terrible. It makes no sense.It gives virtually zero information about the business and there's no way to look up anything on it. Unless I just don't understand how it works which could also be true. If that's the case I'm sorry but even then it shouldn't be difficult to use. It should be made easy enough for everyone to use it. What ever the case is, it's bad for business because if people have a difficult time with the website then I can only imagine what the business is like in person.
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