What clients say about Eitel's Towing and Transportation Columbus in Orient (OH)
Be carefull trucking companies !!!
Looks like they work with police. Yesterday my driver got stuck in mud on shoulder. After 5-10 mins police appered and assgned this service for winch out. They came in 5 minutes and charged us for $1711. When i asked them why they are charging so expensive they told me their tow truck costs more than a million dollar LOL. Tow truck driver is very rude and ask for payment every 5 minutes. They told me they only take EFS. Please don't call them at all. They also broke our deer guard. They worked very unprofessional.
If 0 stars were possible that is what I would rate it. I am a peer support specialist and was with a client who made a bad decision, got his RV towed, and did his time in jail. I took him to retrieve his belongings which included his drivers license, wallet, title, basically his life, as he was living in this. It contained all his possessions. They would not even escort him to his "home" in order to prove this was his vehicle. The employee that "assisted" us was rude and lacked any understanding of customer service. Talk about kicking somebody when they are down on their luck! This is a great definition of that and a poor excuse of a way to treat another human being.
Finally BMW roadside assistance sent a knowledgeable and friendly towing company! The driver was very nice and was taking the best care of the car when loading. We will definitely use EITEL’S for any future towing service!
DO NOT ever use this company!!! They will kick you while you're down and make it impossible for your insurance company to pay them so they can rack up the fees as much as possible. The staff is rude and hangs up on you and the owner screams at you. STAY AWAY from these people!!
The fact that I even have to give this company one star just to leave this review is insulting. Outrageous and predatory. They completely took advantage of our situation and charged $4,000 on a 10 mile tow. No, that was not a typo. When we called to discuss it, the owner screamed and hung up instead of looking for a fair resolution for all. They prey on people in distress.
DO NOT USE THIS COMPANY!!!!!!!! If your looking for the worst towing company ever this is the winner! They are super unprofessional and the owner will scream and hang up on you. Talk about highway robbery!!!! These rates are absolutely ridiculous!
Sad there is not a zero star button. Biggest joke of a company of all time. Hotshot rig hit a deer at 9pm ish last night. They charge $4,000 on 9.8 miles hahahah. They starting charging a storage fee as soon as my truck got back there at 9:53pm and it has not even been close to 24 hours and they are charging for 2 days.... BIGGEST JOKE OF A COMPANY EVER! Stay away from these criminals!
Absolutely the worst, especially their customer service is absolute crap do NOT deal with this towing company i would give them negative 5 stars if i could…i hope no one ever deals with them!! The lady that answers the phone has no morals or respect period!!
I had to get towed, and the company used their tow services. I must say, they sent the coolest guy out! Boone was very knowledgeable and efficient. Had me laughing the whole ride. No one enjoys having to be towed, but he truly made the experience enjoyable
I got towed a couple days ago, all the way back down to TN. Boone is a very knowledgeable wrecker operator. Great roadtrip buddy. Very efficient, effective, professional, and friendly. My towing was company related, but I would 100% call these guys for personal matters as well!!
My wife and I were stranded when our car broke down, at first we couldn’t even find an address to tell them where we were. Once we got that straightened out, they promptly came over and towed the car to the repair shop. My wife and I couldn’t fit in the Front bucket seat so he called another worker. They were both very friendly and courteous. It is so refreshing to deal with kind and efficient people. Many thanks.
This is highway robbery do not use them this is scammers to pull us 3 feet they send us bill $12K cash this is ridiculous I never ever seen something like this before
Friendly and quick, I was stuck in a pothole. Took him longer to put on his coveralls than to jerk my truck and trailer out of the hole. It was icy, so I had no traction.
My truck was having some issues with the fifth wheel so I had my company call up Eitel's towing and they sent out a drive named Mario who came out and towed me back. Very good driver and his equipment was in great shape.
The tow following my accident was quick, their driver was friendly and helpful. It was as good as a wreck experience could be expected.
When I went to the impound lot, I was not so impressed. The staff, on a Sunday morning at 11am, was less than friendly or helpful. Had read on website.. OPEN 24 HOURS... that does not hold true for their impound lot. Hours on Saturday and Sunday, are posted on 1 of many signs in their lobby, as 1 - 3 pm.
The two attendants offered little assistance the first trip in... just that there were no drivers to attend the yard. We waited until 1:05p and returned to the lobby. We were then told their yard was still unavailable due to a driver not being present.
If offered another tow service, I would consider it.
I was a hour away from helping my daughter stranded. I called Eitels towing and told them what was going on and they kept me calm and said they would take care of it. They beat me there and Matt the driver had everything under control and had the car loaded and my daughter safe in the truck and dry. Can't thank Matt enough.
John was the driver that arrived within 30 minutes of calling and he had me loaded up and parked in front of my house within another half an hour. He was super professional and very proficient. Highly recommend them.
Our motorhome was hooked up incorrectly for a tow, resulting in damage to the driveline. After assuring us they would make things right, they have not. The tow error occurred on April 25. After many phone calls, emails, and letters, we received no response until today, August 12 informing that they would not pay the remainder of what is owed to us. We requested $555.64 for a driveline part personally purchased by us, as well as hotel and personal expenses we incurred as a result of this tow error. We cannot recommend this company.
This company will allow employees to steal your vehicle. Let me explain.
Matt Colley is a driver for this company. Matt was contacted by his "friend" Aiden "Eddie" Dunkle, to move my vehicle. Aiden claimed the vehicle was owned by his friend and they were trying to get it removed because the tag was about to expire, keep in mind this was in late April early May with a registration tag showing good till July 2024. Matt Colley clearly did not do his due diligence and agreed to illegally move my vehicle for a bottle of polish. Upon realizing my vehicle was gone, we checked security cameras showing truck #75 (an all white truck with Eitel's logo on the door) taking my vehicle away. I reached out directly to Eitel's because there was no log whatsoever of my vehicle being impounded. They asked if I knew an Eddie, which obviously I did not. The rep on the phone then told me they would have the driver call me directly to resolve this issue. I was never issued an apology. Once I contacted the driver, Matt Colley, he told me the story above, which I highly doubt is genuine, and told me the location of my vehicle. It was located in a parking lot about .3 miles away. Upon inspecting my vehicle there was damage to the front bumper, one of my tires and other various places. I turned everything over to the police where they instructed me to go through civil court because the police were unable to locate the Aiden "Eddie" Dunkle and Matt himself was avoiding speaking with police. I have given both the company and Matt along with this mysterious Eddie Dunkle character plenty of time to come forward and repay me for the damages and time lost but since they do not want to cooperate for their wrongdoing I will be going through the civil process. I would highly advise being careful when using this company as they clearly do not follow the rules or respect the community. I would also like to add I have no issues with the tow truck business, I just simply do not like my property being stolen and damaged.
Thanks to Dobie and his fellow coworker for helping me out! They were at the right place at the right time as my motorcycle ran out of gas. Luckily, they had some gas to spare. Kudos for being aware on the road!!
Mr. Dwight helped me get back to my destination after being stuck out on SR-37 very calm driver and safely got me back to my location . After being stuck out with a semi tractor and trailer. Appreciate this driver for being the hero and putting a smile on my face. Thank you. Definitely would recommend this service to other Users.
Was driving a box truck at the time it had a code malfunction. Called Eitel and had 2 trucks at my location within 5 minutes. They said it was a slow day. Detailed process for securing the vehicle and they were training at the time which I figured added to overall time. Will definitely use them again and would recommend them if your in need. Did not ask about Triple A at the time.
Haven't had to use their service for Towing but, speaking as a truck driver on their way home in my personal vehicle, I would like people to know that I had their 55-ton Wrecker fly up behind me and ride no more than 15 feet from the back bumper of my car while I'm doing the speed limit. There is absolutely NO reason for any big truck to be riding THAT close behind ANY car. You didn't have his lights flashing as if he was on his way to a scene or a tow.
This was at 12:30 in the morning. Minimal traffic on the road.
Somebody who's not going to drive their truck safely when they don't have a vehicle hooked behind, I'm not going to trust to drive safely when they're trying to pull another vehicle.
We were driving up to Cleveland to visit family and ended up needing a tow after our car was rendered inoperable by a deer. Keith was on call and came to give us a tow to a nearby hotel to wait for our ride. His humor and honesty was much appreciated after such an unexpected event.
Keith, if you're reading this, thank you!
Semi truck was stuck in a manufacturing warehouse dock on ice, Eitel's worked out a deal with my company to come by extremely quick. Towman himself had me back on the road in under ten minutes and was extremely friendly. Would recommend and use again!
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