I always have a good experience here. I sell things on ebay so I am frequently at the Sheffield UPS store, and the staff are always courteous and helpful.
Not all UPS stores are the same. This one, store number 5974, is absolutely the best one around. Even if there’s a line, they are efficient and courteous. Don’t ship with anybody else with them.
I went into UPS in Sheffield after having a bad experience trying to return something from Amazon at another business. Usually, Amazon returns are very straightforward, however, this one was more complicated. The employee at UPS went over and above great service in helping me, he even helped me contact and talk with customer service at Amazon. I have been in this UPS before and received really good service every time. THANK YOU SO MUCH!!!
Absolutely outstanding service from Faith at the UPS Full Service Store in Sheffield! From the moment I walked in, she handled everything with professionalism, speed, and so much patience. She didn’t rush me, answered all my questions, and made sure everything was done perfectly.
You can tell she truly cares about her customers—her positive attitude and efficiency made what could have been a stressful situation feel completely smooth and easy. And honestly—what can Brown do for you? If it’s anything like the service Faith provides, the answer is EVERYTHING!
Faith is a true asset to this location. I will definitely be returning and recommending this store to everyone I know. Thank you for such a great experience. Thanks again- LeAnna
I had a great experience at this UPS #5974. Staff is very friendly. They are organized and knowledgeable. I appreciated the time that they spent with me to ensure my package was going to be delivered on time. I will definitely use this store for future shipments!
My father paid $45 for 2 day shipping and they lost the package and did NOTHING about it except offer "sincerest apologies." Joke of a company.
Edit: The response is exactly why this company is a joke. They made the mistake, yet I have to go out of my way to rectify it? Enshitification at its finest.
Their self checkout has improved life for me.I really like that.I don't have to talk to anybody.I don't have to make small talk.I don't have to deal with anybody.I don't have to wait on twelve trillion people behind me.Because I like my space especially being immune compromise severely, I don't like people breathing and coughing down my back.I can just get my package done at my leisure.Wrap it up, deposit it or put it on the counter and be on my way.Very happy about this addition to the store!!
If I could give the customer service and interaction with the Manager Pam a negative 100 I would. There is no way this lady should be a manager at all. Completely rude and dismissive. UPS is Completely failing keeping these types of people empowered and employed.
My package was supposed to be delivered today and i was at work so my brother in law went to the door and the guy asked for his ID and the name on the package. hes 15. And its christmas time i live with 6 people does the driver want him to name off everyone in the house? Then said i cant give it to you because how do you not know whos it is. Again he is a young teenager why talk to him like that? Then as i call to ask to pick up my package after work they hang up or send me straight to voicemail each time i called. Such rude people now.
Very helpful people. They go out of their way and are always helpful. Love this UPS store. One Christmas I ordered from Amazon for my grandchildren in TN didn't change the delivery to address and the stuff all came here to me in Ohio. This UPS store went out of their way to help this old Nana. May Yahweh bless them!!
The one in Amherst is pretty great. There is one particular gentleman at the sheffield store that is unwilling to do anything more than receive an already stickered package. I don't know, maybe ups just sucks now
Every visit to this UPS Store feels like a hassle. The staff are either rude or completely indifferent, and it’s clear they don’t care about customer service. Packages get misplaced, tracking updates take forever, and when you ask for help, they act like you’re the problem. I’ve tried giving them multiple chances, but it’s always the same experience — slow, careless, and frustrating. Definitely taking my business elsewhere.
I'm going to assume that being rude comes natural to the people who work here. I was standing AT the register this evening. The lady behind the register looks past me and ask who is next in line. Then proceeds to get smart when I said you dont see me standing here.. as I stepped out between transactions to get reception on my phone. I come back in and she's gossiping to the next Customer about me. My son was still standing at the register and told me. Very ignorant people who work at this location.
As others have mentioned, CS was rude. But now but I have a guess as to why, and it's the owner/manager's fault. Those poor ladies in the store are sick of people coming in all day for FedEx service. HEY BOSS!!! Petition or demand that FedEx takes your store off of their website! Maybe it'll stop all of the unnecessary traffic in your sorely lacking, cramped parking area shared by several other storefronts, and relieve your employees from dealing with unnecessary inquiries.
The young lady, providing service, I’m sorry I did not get her name, was very kind and helpful answering all my questions and educated me on the services provided inclusive of the frequent shipper card. She also answered my questions on senior discounts, available .her patience and knowledge was appreciated.
Pam and Becca were EXTREMELY helpful. They put me at ease trying to ship out my 2 different packages and made sure I didn’t feel like a burden coming into the store 15 minutes before close (sorry!!). I didn’t grab the other lady’s name but as she was doing her part to finish the evening, she chatted with me which was also a nice touch. The store was very tidy - the best I’ve seen with other drop offs I have used. Really great experience all together! It exceeded my expectations 1000%. I’ll definitely use this location over any FedEx or USPO regardless of price because of the customer service! Kudos ladies!!
Fast and kind staff! Had some double sided invitations to print out but wasn’t sure about how to get it done. The staff were incredibly helpful, finding the most efficient way of printing them and went out of their way to help us trim the invitation with the guillotiné.
I love there staff. This store is ran very well. The employees are nice and willing to go the xtra mile to accommodate the customers. I will never ever go to the Amherst store.off Leavitt and 58 again. They were rude and treated this older lady very unprofessional. They had no patients with her at all. I thought about my grandparents being handled the way they handled her and I was angry for her kids. Ups of Sheffield is the way to go. If u have to drive a little distance, it's worth it
The McDonald’s of Shipping. Understaffed and the “Quick” kiosk never works. Why have it, I don’t feel like driving 20 mins to sit in a slow line when I’m supposed to be able to scan my items. Do better, or just keep raising prices per usual. GO SOMEWHERE ELSE!
It's one of the best UPS Store locations I've been to. The staff are always so friendly and helpful. Efficient would be an understatement; they get people in and out, even when the line is out the door.
My customer service experience here is a 5 star because my clerk #191765 was Phenomenal! She helped me through every step while helping me keep my granddaughters busy so I could look up the address on my phone for the return. She was very helpful and pleasant. You can tell she likes her job she was very knowledgeable and patient! I came back the next day and she remembered me and again was so helpful!!! Keep up the Outstanding customer service!!! So mad I didn’t get her name! I will next time!! Thank You For All Your Help on Both Times I came in!! You are Appreciated!!!
Customer service lets phone go to voicemail. My package was supposed to be signed for and the driver walked up to the porch (didn’t ring the doorbell or knock) and then walked away briskly. As I reviewed this on my ring camera. Now I have to wait another day for my package to be picked up even though the representative said the driver was done making deliveries at about 2pm. This is unacceptable!!!
I truly do not know how this location has bad reviews! I go in there quite often for shipping, Amazon returns, etc. Always fast and it is always a pleasant and efficient experience.
Shout out to Becca who always does my Amazon returns and and Brittany who helped get my business account set up! I really appreciate their hard work…they deserve a raise!
I want to take the time to thank a lady name Pam at the Sheffield store. I was having issues with finding my package and had called a few UPS stores and got nothing but rude, carelessness.. So out of desperation I called the Sheffield store and Pam answered and right off the bat was kind, took her time to get all the details from me.. researched where it was and called me back to update me and made sure I got my package on time… I want to thank you for your kindness, for being polite and for all your help! You truly an awesome individual!! And I hope your boss sees this! You have an awesome employee Thanks again Pam!!!!
Always quick, efficient, and super friendly staff. I’ve gone here to return numerous Amazon returns with absolutely no issues. The QR codes Amazon provides are only valid for 2 weeks, so make sure you’re aware of that before going
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