What clients say about Iron City Recovery in Sheffield (OH)
I had a difficult situation due to being behind on my car payment, and while the circumstances were on me, I can’t say enough good things about how this company handled everything. From the initial pickup to the process of getting my vehicle back, they were respectful, calm, and extremely professional.
The agent treated me with dignity during a stressful moment and allowed me the opportunity to retrieve my personal belongings before I was able to come up with the funds. Communication was clear, and there was no unnecessary attitude or pressure — just professionalism from start to finish.
I’m genuinely grateful for how this was handled. Even in tough situations, it makes a huge difference to be treated like a human being, and that’s exactly what I experienced. Thank you for doing your job with integrity and respect.
If I could give this place a zero star rating, I would first and foremost want to share my story. Around Christmas time, they repossessed my vehicle without my knowledge. When I discovered it, I contacted them and went to pick up my personal belongings. However, that’s where the problem began. I waited for an hour, but they couldn’t locate my property. They promised to contact me later that day, but I didn’t receive a phone call. I called them the next morning, and they informed me that they were going through every bin and trying to find my property. It’s been three and a half weeks, and they still haven’t found it.
I spoke to the owner, who I believe is George or Jared. He told me to provide an estimate of my property’s value. When I gave him the numbers, he said that based on the condition of the items, he didn’t think they were worth much. I replied that I had made a police report with proof and receipts for the items. He then offered me a couple of hundred dollars and said he would go through all the bins again every day. (My property estimate was a few thousand so a couple hundred is an insult at this point )
They promised to call me back, but they never did. When I called, they put me on hold and then sent me to voicemail. I wanted to reach an agreement, so I contacted the police and a lawyer. I’m frustrated because I love the hour and a half drive there, and I would never have driven there for just a long chair in a bag. I had valuable items in there, including designer glasses, prescription glasses, Christmas gifts, car accessories, and dash cams, which added up in value.
He also mentioned that the driver went to the hospital that day, so there might have been an accident. However, they’re not coming up with a resolution for me and keep giving me the runaround. They don’t hold their word and don’t call you back. I’ve made several calls to them, and I’ve only received one call from a girl named Vikki. I’m beyond pissed. It’s not just about the items; it’s more about the sentimental things that I lost because my sister passed away a month prior.
Your drivers come into the back of Sherwood forrest and litter 3 times a week so thanks. I'll make sure to get a picture of the license plate so I can call the cops.
Front desk representative was VERY rude. The employees all contradicted themselves. One person said they take inventory of vehicle another said they don’t go inside the vehicles. I asked about a paper so my son could get his things outta MY car and she said they don’t do that. Bitched about me coming in when I am sick but would NOT release anything WITHOUT me being there! She wanted me to come BACK in after bitching about me coming in in the first place! I have cancer and I shouldn’t have to keep jumping hoops! I don’t know why they don’t take credit cards when it’s 2025!
Standard repo company. Unfortunately they will be bombarded with bad reviews because the people who get their cars repossessed are typically irritated. Don't let the bad reviews get to you. You guys are doing a great job.
Went to pick up my vehicle. It was damage to it. The man tried to push my bumper in. It was like that. No, sir.. here's the video footage of it being towed with no damage. When you picked up the vehicle it had 23 miles to E. Now it has 60 miles to E with damage. It now has a rough ride. I have to take it to the shop to see what else is wrong with it. I will be reporting this company to the Better Business Bureau.
Considering the circumstance , Tracy was extremely helpful with this rough process even tho they had to do their job which was to repo my car she didn’t make me feel bad she helped carry my belongings out and made me feel better about my situation .
I wish zero stars was an option. They damaged my vehicle inside and out. Stole over a handful of my belongings including money and my mailbox key. They were rude to me from the start and two of their employees even made derogatory remarks towards me. Needless to say I also reported them to the BBB because the way this company operates is completely unacceptable.
We knew the car was getting repossessed but didn’t want this particular company having it just cuz they’re jerks. They tried to scare us into thinking they’d sit in our driveway all day but they eventually left. 2 days later Assurance came and we let them take it with no problem. They were very kind and understanding. The one guy actually told me that he repossessed a vehicle and it was late so he took it home with plans to take it into work the next day…and Iron City came to his house and tried to repo it off of his tow truck!!! Absolutely insane.
I had a great experience that I have ever had with a business like this they came in on holiday treated me so well, very well very respectable, loving, caring people have nothing but great things to
One star - Managerial Call w/ Vicki Recently towed by Iron City Towing at the request of my dealership. After discovering further details about where my car had been towed, and my dealership had requested to o back. reimbursed for this tow if I want my car back. It's my car and I'm paying the cost for it being towed to and from point A to B. We immediately called Iron City Towing to inquire about their towing fees once the dealership called about it. My call was answered, and I clearly stated my request to know the cost associated with retrieving my vehicle. After providing identifying information about my car, I was inexplicably placed on hold, only to then be informed by someone named Vicky that it is their strict company policy (somehow above Ohio legal system) to not disclose any towing fees directly to the vehicle owner. Instead, I was told I must contact the dealership for this crucial information.
This policy is not only absurd but raises serious red flags regarding transparency and potentially, legality. How can a business refuse to tell the owner of a vehicle the cost to get it back? Ohio law and regulations should protect consumers from such blatant withholding of information. The idea that a towing company can arbitrarily refuse to disclose the fee for towing my own car until I speak to a third party is deeply concerning and feels like a disreputable practice. Consumers should be aware of this lack of transparency at Iron City Towing. The wave of suspicion this tow company just caused over an innocent question, absolutely ridiculous. Nobody does this.Good work.
Call was made @ 12:33pm - April 30th, 2025.
My experience with Iron City was amazing. Every time I spoke with the workers they were very respectful and always answered and explained any questions or concerns I had during my vehicle redemption process. Every person I dealt with from the super nice women at the front desk to the gentleman who brought my car out was what made my experience so great. I was happy that during a stressful time I had great people dealing with my vehicle.
Great Repo Company!
Erica is awesome to deal with and they're such professionals all the way around. If you need a vehicle repossessed, call Ohio's Best!
Erica!!!! My girl!!!!! She was so professional and KIND. She helped me get my car back so easily and seamlessly. I’m so grateful this typically bad experience was so positive.
I’m sure repo work takes a real stud to get the job done. Driving on the interstate like a Indy car driver is only going to wreck the wrecker!
8/21/24 09:30 Sunbury OH
Cash payment only, no credit ? or debit cards accepted. Clunk 1 star. The clerk at the front desk was not very personable, but in fairness, she was really busy and she clearly knew what she was doing.
So, after coughing up $175 cash and a valid driver's license ?, my nephew was able to quickly get his pickup truck ? out of there and go home.
I was surprised at how many trashed, totaled cars were in the Iron City lot, and I asked one of the employees if anyone would bother to claim these piles of junk...
He replied, They would.
I was a little astonished at that. If my car was that mangled, I would have given it up for dead.
My car was fine prior to being towed by this company. After a 2 day stay with them, I got my car back and it’s making weird noises in the rear. Took it to the dealership & I have broken stabilizers and trail arms in the rear of my vehicle which is ironically how they decide to tow my vehicle. Hopefully you won’t have to deal with them but if you do…. Prepare for damage to your vehicle. Single mom of 1 paying 800$ for car repairs because this company does not tow with care. I will say the man and woman I spoke to on the phone were nice. - here to update my reviews. Upon further inspection my vehicle also needed a rear differential 1250$’repair…my vehicle was towed incorrectly to from the rear by this company. If you are paying on your car contact your finance company and make a complaint, you may be able to hold them accountable for damages to the vehicle.
This company is very rude with customers and answering the phone. They are liars because one person told me nobody had access to my car because the doors were locked, but then turned around and said “Oh yeah, the person who takes your car had to break into it and take photos”. They also like to steal stuff out of your car because the driver took $27 out of my cup holder before he took pictures of the inside of my car, but they refused to let me see the photos they took. They rummaged through my credit cards and everything. They also chose to tell me that they didn’t get my paperwork from my bank until later that day which then I would be charged for another day and they tried to tell me they had my car for three days when it’s only two just to get extra money out of me, they are sick individuals. My true rating would be negative stars and they should be ashamed of themselves.
My husband wend to prison, so I fell behind on his car payments. These guys came and took my husbands car from our garage without me being there. I called the auto finance company and worked everything out with them before the car was auctioned. Today I went to pick my car and gosh I was in for a surprise. They totally ruined my vehicle, and their answer was ‘that’s what happens when it goes to auction’. Not only did they ruin my car, but they stole every single item that has value. 2 pairs of Gucci glasses, colognes, car parts that cost over a thousand dollars, some Yeezys, and much more items. They even pulled my plates out and broke the screw in the car. His response was that they can’t take off screws so they have to rip them out. I was there for 2 hours while they were looking for my stuff, to finally bring a bag out with supposedly all my stuff in it which barely had anything that I cared about. They are thief’s and lie right to your face. They couldn’t even look me straight in the face when they would talk to me, you can just tell they are all liars. I didn’t even read the reviews till now, but at least now I know that they are just horrible people and I am not over reacting for going crazy on them before leaving. You can truly see right through all of the employees, you can tell they do that a lot to customers so they are used to dealing with these situations. They kept saying they have pictures of all my stuff like do I look stupid to you? The whole time they kept making things up thinking I am stupid because I am a women. You already stole my car out of my garage without me being there, but I guess that still wasn’t enough. If you ever pick up your car and items are missing and there is damage to your car, it is safe to assume they are the blame. Not only did they damage the exterior of the vehicle, but now there are also mechanical issues. Just please beware these people and don’t use them unless you don’t have a choice like myself.
My car was towed from the accident to their yard. In the process my laptop and tablet went missing, the inside of my car was totally ransacked. When I called I was told they don't need people's stuff, even though only 1 person had access to my car, the driver. Be aware if you ever have your car towed here, they are horrible...
George and the ladies over there are so professional and friendly. Once I knew my vehicle was here I read their reviews and those reviews are bad.I am here to tell you that you cannot believe everything you read! I have gone through this situation 2x and this experience was top notch and definitely the most professional! None of my things were missing and they didn't dismantle my stereo system as had been my previous experience with another company. Keep up the professionalism and great customer service Iron City ?
The staff was completely rude. The person on the phone wouldn't talk to me. I tried to schedule the appointment to pick up my vehicle and was informed that they were closed that day and wouldn't reopen till Monday. Didn't have the option to schedule for Monday, had to call back to schedule. They refused to give me the address until the day of my appointment, I live an hour away and had to call when I was basically there to find out where I was going. After signing all the paperwork to get my vehicle back, they were only going to let me take my personal property. I had to argue with them about the release till they "double checked" the paperwork. Upon entering my vehicle, it wouldn't start, she laughed and was like oh, got jumper cables and jumped the car. Now, 2 days later my battery is completely dead again and not responding to a jump. Had no issues with the battery before the 5 days it was on their lot, which should have only been 1 but they wouldn't let me get my vehicle after the release.
If I could give negative five stars I would! This company is completely unprofessional, the lady who answered the phone hung up on me not once, not twice, but THREE TIMES! Then she proceeded to continue answering and hanging up. I called for the 6th time and it was a manager who answered and she was as rude as the First Lady. they took my car and stole shoes and hoodies. Before I mentioned the theft they were nice but as soons as I said I was missing stuff that’s when they began to be rude. They are clearly thieves and I don’t know how they are still in business.
My car got repossessed & went to pick up my items when going through my items to see that half my body sprays where gone, sons water bottle gone & my loved ones obituaries also gone! Called the company was put on hold twice & then was told that everything they found was supposed to be in the bags & once I started to speak the person on the other side of the phone said they couldn’t hear me & hung up! Very unprofessional!
Company UNPROFESSIONAL !!!! They came to take my car due to being a single mother of 3 I fell behind a payment being cooperative I handed over me key and items because they are just doing their Job ! I worked it out to get my car out only to call and be told they ALLOWED MY CAR TO BE STOLEN AS THEY DROVE IT TO A LOCATION THEY WERENT EVEN SUPPOSED TO BE TAKING MY CAR !!! AMBER THE MANAGER WAS UNHELPFUL DIDNT RETURN MY CALL UNTILL 3 min to CLOSE! I lost my car , as well as my items due to negligence and ignorance!
Amazing people. Respect is EARNED not given automatically, so if you are polite and respectful to them they will return it, happily. Amazing experience under the circumstances. Wayyy better than most towing company’s in Lorain. Great job, guys!
Complete trash lied to my face about the law, should have told them to get off my property. Then destroyed my clutch maybe more. Going in for diag now. Car was flawless before. Lied about putting miles on car it’s documented in video… wonder if I will have to sue just to get a call back..
Hopefully they never take your car and mine was a miscommunication with my bank. They miss handled my stuff. I had a brand new glass water bottle that’s ruined. Everything in my bag was wet and I have a laptop in there so I’m hoping it’s not ruined. I had two bags worth of stuff and they lost the first bag, and all they did was simply say I am sorry and you can come get your second bag whenever you’re ready at no charge like duh it wasn’t my fault and I missing a pair of pretty brand new Nike sneakers.
I get that they’re not in the business of being nice, but you never know someone circumstances or situation. People work hard for their thing, and they just miss treat them.
They even had all my important car papers from my glove compartment, just tossed everywhere
This company is very unprofessional. Hours of operation is not hours of operation. They do not answer the phone. As well as the address listed is not the correct address at all it leads you to giant eagle. Upon 1 hr of driving and going to multiple addresses I was able to finally locate the company. No one inside but stated they worked by appointment on weekends. I was able to locate my vehicle in the lot, my tags was removed and was not supposed to be. The vehicle was cleared to release one day ago but due to lack of correspondence I may have 2 extra days of storage, that I do not agree with. This almost seems like a scam.
This company has violated my Consumer Rights. I am well aware of the law and my federally protected rights. Depending on the company’s response to my correspondence I may edit my review and elaborate... The female who answers the calls should not answer calls for any business. She’s definitely a huge liability. I recorded the both conversations. The one where she hung up on me and the conversation we had when I called back.
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