Great mechanics here, fast, knowledgable, I’ve been taking my car here since I’ve been driving and never been disappointed. Quality and speed doesn’t come cheap though, expect to pay the going rate for car care.
I've only had them look at my (19 year old) car for a leaking brake line & some front end clunking.
I've an appointment to fix the brakes and, as the front end issue is more costly (than replacing the brake caliper) - and isn't a safety issue - Jason understood my need to do repairs separately.
Friend Lee (Reneé & Jason) were recommended by a BFF who lives in North Royalton.
I'm an east sider, but willing to travel for quality repairs & fair pricing.
I hope to upgrade to 5 Stars after actually experiencing Jason's handiwork!
1/31/23 Rear brake calipers replaced. Break pedal may need adjusting but glad the leaking's fixed.
Yes, rating went up to 5 Stars!
3/14/23 Front end work accomplished, thanks Jason for everything!
7/7/23 as Jim or Jayson noted, prior, (& confirmed my suspicion) there's a slight exhaust leak.
I called/asked Reneé if they fabricate exhaust system parts & she confirmed.
But I never received that estimate.
7/28/23 A/C not working - at this appt Jim replaced both the condenser and compressor (another, nearby garage, gave me a similar estimate but I opted to go out of my way to stick with Friend Lee).
7/31/23 - sadly there's "chirping" going on since the A/C work, took it back (left it for the day) & Jim's feedback was a need to replace the "Harmonic Balancer" - another $1000+ expense!
Told not to drive it (unless necessary), I had to delay that repair based on my credit card debt.
10/11/23 Jim replaced the Harmonic Balancer, but - again - when I got home there was more "chirping" & I was disappointed to have to return again!
I waited until 10/16 to GO BACK to the garage as I wanted to discuss these immediate problems after repairs - and a reminder I travel about 25 miles each way to have them do my services.
Unfortunately, neither Jayson nor Reneé were there.
Jim looked at it, said it might be the fan belt or a pulley & scheduled my return for that Friday.
10/20/23 I arrived a little early for my 8:30 appt - I was out of there before 9am.
Jim replaced the fan belt - a courtesy credit (no charge).
Thanks!
Hoping to receive that exhaust leak estimate soon.
As a result of these after-repairs returns, I've downgraded their Stars to 4.
12/4/23 Update:
They fabricated something to replace the muffler with one that fits but "might be a little louder". It was, but it's not loud.
I took my car in for an oil change, and they fixed whatever was making a sound underneath it without asking me. I am so relieved, because that was annoying as heck. Definitely Friend-lee service.
These people gave me a price for a very simple fix of 500-600 dollars and a 2-4 week waite stating it would take that long to get the part. I called Autozone because nothing made sense of what he said. They had the part by the end of the day. I then had my car towed to another shop down the street. 4 hours later, 120.00 dollars later I had my car.
Family owned business. They work harder hard for me on my break repair. I am an long time customer and they do a good job and are reasonable in price. Monday thru Friday usually open till 6pm. Check them out in North Royalton on 82. Thank you again for your hard work.
Needed to check diagnostics on check engine light and the fluids needed to be checked/safety inspection done. The repairs that might need to be done in the future were explained to me along with the pricing I could expect, which was extremely helpful. The invoice had these itemized. I appreciated how Jason got back to me right away like he said he would.
These guys are very friendly and took good care of me and my truck. Very knowledgable, trustworthy and honest people. Ontop of that, they took care of e-check for my vehicle and worked with me on a solution to my problems that didn't break my bank. Quite the opposite, actually
I tried to find a mechanic to repair coolant leak, no one seemed to want to do it because you have to take half the car apart to fix it. Jay said he would do it. Gave me a great price and did an excellent job. No more leaks and car runs like new.Would definitely take my car there again if it needs repairs
Great service. Clean neat office. I was only there about ten minutes but it was a great experience. They provide free water and single serving coffee. Great business in my opinion.
Very pleased with Friend Lee Auto. My first impression was pleasant, but after a few visits there, I’ve learned that the owner, Matt, truly cares and is a person of integrity. That goes a long way with me. Would definitely recommend.
Going through a folder of old receipts from 2009 for work done on my Aunt't car...charged her $192 to change out the Stabilizer bar link! Even back then, labor was $86/hr, and the part was around $12!! This is remarkable...and why I'm posting...the work was done at the old location, and although done, was vastly overcharged. Google Maps wasn't around then, so...they never got a rep through ratings that EVERYONE could see...things change..I hope they have. Don't take advantage of little old lady's money, just so you can use it to relocate to a nicer place!
BTW, this job WITH checking out the rest of the car like they did, only takes about a half hour to forty mins.
Matt the owner went above and beyond explaining to me as they worked.
5-25-2018 Just an update, I have now been going to Friend Lee Auto for over 4 years and I am as pleased today as I was when I started going there. I am on my 3rd vehicle and I appreciate how well Matt takes care of my cars and me.
I originally drove out to North Royalton to get my oil changed at another shop. Once I arrived there I learned that they had went out of business. Frustrated, I called Friend Lee's and told Matt, the owner, that I had driven almost 40 minutes to get an oil change and that the place was closed down. He told me not to worry and that he could get me in right away and take care of my oil change. He was amazingly nice and very welcoming. He explained everything to me.. including the parts they use and even the brand of oil. Even though it takes awhile to get here, I may just have to continue to make the trip!!!
Very Honest , fast friendly ,a friend of mine owns a shop another city over and was busy and unavailable for days and recommended this place and they saved my life today
Charged me 681.00 dollars for 2 brake lines. Gave 3 stars because they did do it fast. Thanks for the greasy finger prints on seats. Would never go back.
We have taken our vehicles to Matt and Jason for close to 25 years, following them to North Royalton from Maple Hts. When you find an honest mechanic, you stick with them. They do work that needs done only and will tell you when work doesn't need done. We have recommended Friend-Lee to several friends and relatives who all have been pleased with them.
I have lost track of the number of times I have been to Friend Lee Automotive. I go back because the experience is worry free. No worries about whether my car needs the recommended service, no worries about the price, and no worries about the quality of the workmanship. A father and son shop who succeed because they are good at what they do and honest as the day is long.
I took my car here twice. Once for an electric window that was stuck & a check engine light ... $456 later the engine light was still on. Second time was for a tension pully ... they wanted to charge me $300 yet I went to the store next to their shop bought the pully kit for $50 & put it on myself. One bolt & they wanted $300??? What a joke ... go to the guy on top of the hill across from the police station ... fair prices & does what he's supposed to.
I have been a customer for 20 years, and always found Matt and Jason to be 100% honest and dependable. They NEVER have done any work on our cars that wasn't necessary. Every new car we have purchased has been serviced by Friend-Lee as soon as the warranty expired. I have referred several people to Friend-Lee and they are also loyal customers.
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