Amazing customer service. From the moment I called to schedule the drop off of my vehicle to the moment I picked it up, and everything in between. They kept me informed about everything. They were extremely thorough. I expected to be without my vehicle for for at least 3 or 4 days. I received my car back exactly 24 hours later. They let me know what maintenance I will need soon what I can wait on and suggestions on how to take care of them. I will recommend them to everyone. Thank you to the entire Fair Price Auto Repair team!
Woww! Customer service was amazing from when I walked in the door to when I left out.
So I brung my car in for my power steering at 3:30pm they closed at 6, they got my car fixed by 5:30 and I wasn’t even expecting it back until days later! They were so fast , so warm and pleasant. They made me feel comfortable. And after talking with them for under 5 minutes I felt confident with leaving them with my car. It’s safe to say this is now my he only car repair shop I will go to if I can help it lol. I definitely recommend coming to get your car fixed here you won’t regret it, they will take good care of you.
Had a very unexpected experience today one thing lead to another and was referred to Fair Price Auto repair and from the moment I walked through the door I knew I found my new home for my car great service and Mike was very nice
I called them during the holidays. They said bring her in(my car name is sheba) other mechanics quoted ridiculous prices Fair Price was reasonable and good at what they do.. will return
First impressions are everything. The wrong word or a bad job can set the tone for the future. I am so happy that after many many times I rode past Fair Price, I stopped playing and made the call. I must say their customer service was top notch. Mr. Michael and Ms.Sonya were true examples of customer service. From the willingness to help, accommodations, courtesy pick up and of course the Fair Price. Please don't change. This will be my go to Auto Repair Shop and I will be sure to spread the word. Thank you all for showing us how WE should do it.
Marcia E.
It’s true a fair price. Owners very pleasant and down to earth great quality of work and timely management. Also great communication. I highly recommend..! (Chae’)
I don’t think my family and I can say enough about how professional and dedicated this place is. They definitely have great skill and affordability most time is hard to find from other maintenance companies I’ve went to. I’ve had 5 jobs domestically here and will be definitely back if needed for more. Thank you
This place is great! I got there a few minutes early and they were already there ready to get started. I had to wait there and the waiting area was very clean and warm!
My nephew referred me to Fair Price Auto Repair for maintenance on my vehicle. I had a fantastic experience from the moment I walked in.
The service was completed quickly, and my car feels smoother and more responsive now. It’s such a relief to find a shop that values transparency and quality workmanship. I really appreciate their honesty, fair pricing, and great customer service.
I trust them and highly recommend Fair Price Auto Repair!! I’ll definitely be back for future maintenance! 🚗💯 .
I am proud to leave this review
The staff here are professional pleasant and accommodating. The work here is excellent and the price is excellent. If you want to get your car right send it here.
Ok let me start by saying Mike Kelly been working on my car from Lnc to FaircPrice Auto and I always had a great Experience!
However this time around it was horrible idk if its was the fact we were dealing with my extended warranty but, it was an awful experience. From my car being misdiagnosed from the starter to the engine overflowing with oil to saying it was my alternator. Submitting claims to high from what was stated to submitting claims without my permission. It was a lack of communication doing the process which had me calling carsheild to see what was going on. FPA numbers weren't matching carsheild numbers, it was a whole mess. When I went to pick up my car I ask Mike K for receipts for my alternator, my starter and I asked him for proof of the estimates he submitted to carsheild for my own records. In which nothing was produce but a bogus invoice with misspelled words and made up numbers. The first invoice had $1555 and said that I was responsible for my deductible which I understood from the door and it had a $170 in taxes now idk know much about warranties but I do know how to read and my contract states I only pay for taxes on parts which total $49 so I asked where did $170 come from and again no explanation. After speaking with carsheild here comes another bogus invoice this time instead of the diagnostic being a $125 he dropped it to $62 because thats the original number he submitted to carsheild that they explained to me from previous conversation. Than the $170 in ⁰taxes dropped to $102. So that invoice ended up being $1488. So within 1hr or so I ended up with two different invoices. Yes I was very upset because nothing was making sense and their lack of knowledge was making me even more furious. At the end it was told to my friend who was with me if I pay the deductible $200 I can take my car and go. So I agreed to do so because I was over it. Well I paid the $200 signed the bogus invoice and guess what Mike Kelly said I could not have my car until carsheild paid them while smiling in my face. This place is very unprofessional especially Mike K but I guess when your pretending to be part owner (allegedly) and getting 60% of profit (allegedly) you will do anything to make that check look good!! I will not recommend this place especially if your dealing with insurance or warranties because they lack knowledge and professionalism in that area. I will be reporting them to the BBB and Attorny General
I was in a bind needing a quick fix, Fair Price diagnosed the issue better than auto zone did and got me in and out within 24 hours! Thanks guys. Made a repeat customer out of me!
They misdiagnosed my oil leak, charged me $370, and didn’t fix it. I had to return the next day, and they charged me another $370 for what should have been caught the first time. Avoid this place!
*UPDATE*
I appreciate that you towed my car back at no charge, but that doesn’t change the fact that I was forced to pay twice for labor because your team failed to diagnose both leaks upfront.
When I first came in, I clearly stated that my oil leak was severe. If a proper inspection had been done the first time, both the valve cover gasket and cracked oil pan should have been identified together. Instead, I was charged $370 for a repair that did not fully fix my issue, only to be hit with another $370 charge the very next day.
This is not fair or good business practice. Customers should not have to pay for multiple rounds of labor just because the mechanics did not catch the full issue at first. I stand by my review, and I will also be filing complaints with the BBB and my state’s Attorney General about these charges
Sonya and Mike has the best auto prices ever i told all my friends and family about the shop if you want good customers service and fast service go talk to mike he is the best repairman ever and once you go see him about your car repairman tell your friends
I had an excellent experience at Fair Price Auto Repair! From the moment I walked in, the staff was incredibly friendly and professional. Mike took the time to thoroughly explain what was wrong with my truck and gave me a fair and honest estimate. They worked quickly, and my truck was ready ahead of schedule. I really appreciate their transparency and the quality of the work. The pricing was reasonable, and I felt completely confident in their abilities. I highly recommend Fair Price Auto Repair to anyone in need of reliable and trustworthy auto repair. I'll definitely be returning for any future car issues!
Absolutely terrible service paid this man 1200 to fix our car and it’s still not fixed, said bring It back and he wouldn’t charge us and then quoted me 900 something dollars and said he could do It for 600 something when the parts online are no where near what he is charging, along with his 125 hour labor fee. Do not go here it’s a SCAM
5266 Turney Rd, Garfield Heights, OHAuto repair shop
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