Excellent service and customer care. Process was very smooth along with arranging rental car process. 'Gary' was absolutely outstanding to work with and made every effort toward quality work and customer satisfaction. He completed work on my Lexus and the results were flawless. I am very happy and utilize their services if needed and reccomend to others. Ty
This place was suggested to me by my insurance company. I typically do all my own work but simply didn’t have the time to do this job. That being said, the job itself should have taken only a few days to be done plus time to receive parts. I would say a total of two weeks, tops! It has been over 2 months and they still have my car! Every time I call out there, it’s always some sort of b.s. excuse. I will be contacting the BBB over this. Stay away from this place!
I will start by saying I may be revising this later. And the work looks good. The paint matches and there's not a bunch of imperfections from what I can see as of today. But...
I dropped my car off here for fender/door damage, and when I drove off with the car, wheel was making a chopping noise. Crash Champions said they would talk to insurance (USAA). Insurance calls me maybe 10 minutes later, full attitude, saying it was wear and tear. Yet there was no wheel damage when I dropped it off. No noise.
I haven't called the shop, because I'll get a diagnostic at another place just for other opinions. I already dropped insurance like a potato and switched. They wanna talk too. Nah.
Anyways, I don't think it's all on the shop. But it leaves a bad taste in my mouth that they don't want to make sure the vehicle is safe to even drive with. Insurance or not. Definitely shakey on brakes, and makes a chopping noise when you're rolling.
I'll figure out what the exact problem is, may contact crash champions again, definitely not talking to USAA again.
I will say, take full recordings of your car, while driving and stopped, pictures, whatever you can to prove the vehicle condition before you leave for car here for a month. Just so you can prove something was tampered with or changed, broken, anything like that. And take pictures of your odometer. Something is not right.
I gave another star for Jeff. He seems alright, and I understand staffing issues. But I probably wouldn't use this shop again. Maybe it has something to do with USAA, is what it is. I dropped USAA instantly yesterday after our talk. Life's too short for people's BS and running around in circles.
Edit: Nah. I changed my mind on this place. Maybe 2 months after they "replaced" my "whole door", it's creaking and clicking every time you open and shut it. Called and they said they do "lifetime repairs" on the work they do. Had me drive 30 minutes over there just to say it's "wear damage". It was 2 months later. -_- The part was obviously never even replaced, even though they charged that stupid insurance company over $2500. These shops and insurance companies blame eachother and string you along, but secretly they work together to screw people over.
Excellent customer service and repair! This is my second experience with Crash Champions, and they make it so effortless. They go above and beyond and keep you informed. I can’t tell that anything ever happened to my car and not just that but they cleaned it inside and out so well that I almost thought maybe it was someone else’s car lol. I love this place and the people! John Blankenship took the time to personally come out to talk with me, not just about my car, but about this great small town that we also live in! The whole experience was how I wish all business experiences could be like. This is your place! You won’t regret it! Thank you Crash Champions for making a difference! :)
My names is Kenneth Smith. I was in a deer strike in may of 2025. My insurance company referred me to there partner company crash champions of columbiana. My car was towed there long story short after a month of my car being in the shop I got my car back. As soon as i pull out the parking lot I hear rattling noises. Steering is off. Car is in worse condition I bring it back. They said one of my exhaust bolts were loose. The case still drive funny. I go through my insurance again and they sent me to the ford dealer. Crash champions found a little under $4k in damage to the Vehicle. They put the wrong parts in my car for a different engine model. And did not fix anything mechanical with the car. Ford found $9k in additional damage the car should have been totaled out. I paid crash champions a additional $500 on top of my deductible when my car first got to the shop to put 2 new tires on. I asked for that money back. I have yet to hear from corporate. I am in touch with the ohio attorney generals office and will take this to the highest level. Im happy i have paperwork and proof of everything I will never go here or recommend anybody to them. Aj the general manager was horrible to deal with and also hid a part that they changed on my car off of my reciept and didn’t report it to my insurance company and I recorded that audio as well. Jeff was a pleasure to work with but after initially picking up my car the first time. I could not get a hold of him and kept in touch with aj unfortunately.
The staff at Crash Champions are incredibly knowledgeable. They have the best customer service. They will advocate for their clients and keep you informed the whole way through the process.
An entitled 300 year old man from my development backed into my truck when it was parked, then tried to leave before the police came and then tried to lie to the police (that's another story). My insurance company suggested this place as an option for both dropping my truck off to get fixed and picking up a rental.
Repairs took about 10 days, which I think is a bit excessive for the damage done. They did an outstanding job of calling me and keeping me updated on things. They had communicated that a few parts got lost or delayed in shipping (which happens, I suppose) and that repairs were dependent upon staffing (which surprised me). Some of the staff were quick to talk negatively about other staff, which I found unprofessional. However, they washed and detailed my truck pretty well, which I wasn't anticipating and appreciated greatly. All in all, I have mixed feelings about this place, but I'd probably go back if needed.
Keep the elderly off the roads, Governor!
Had car 15 days. In that time it was in and out of the body shop twice. Went to pick it up and there was a fender clip missing, a dent in the door that was not fixed (missed) both times it was in the body shop, and window was not replaced. Window on back order but body shop unaware until we went to pick it up the first time. Went back next day to get the car the dent was fixed, clip fixed and window to be fixed in a couple months when part comes in.
Crash champions is one of the best places I’ve ever taken a vehicle to get repaired. The work is outstanding! Customer Service is great – they keep you informed all along the way of your repairs and my truck was completed one week early. It was a great experience and I would definitely use them again and recommend anyone who needs repair work to use Crash Champions
Would give negative stars if possible. Estimate I agreed to was $560. Picked car up and tried to get me to pay $1400. Looks like they broke stuff and tried to pass it off on me. Now my parking sensors and system does not work. They had to know this because as soon as you start the car, you get warnings on the center screen, on the center screen by the steering wheel and audible warnings. Didn’t say a word to me about it. STAY FAR AWAY FROM THIS PLACE!!!
Very knowledgeable and polite. I was kept informed of my vehicles progress during the repair process. My vehicle was ready a day earlier than expected and you can't even tell I'd hit a deer! Great work!
Crash Champions in Columbiana fixed my small fender bender on my Range Rover Sport. The paint job looked fabulous. They work with my insurance company seamlessly. I also liked their communication and text messaging to keep me updated. I would recommend them highly.
This place does quality work and it shows. The entire process was effortless for us. All we had to do was come home in the upgraded rental car from Enterprise, and return that vehicle to Crash Champions when we picked our car back up! We were informed throughout the process with updates as well. The car was completed two days early and looks brand new! The people are so friendly, helpful, and knowledgeable. I love this place and will definitely recommend them to everyone I know. Great quality work completed by people who care about the work they do, and that really shows! Thank you for the great service!
Provided excellent customer service by giving frequent updates on progress. Also they arranged for a rental car to be at Crash Champoins for you to drive home with. When work was finished you just had to leave the rental with them and they took care of the return. Great service and excellent workmanship. My car actually looked better than new! Would recommend them to anyone!
I would recommend them to anyone. We actually have a second vehicle there due to the amazing experience we had the first time. Wonderful repair and communication. They treat your vehicle as the hey would want theirs done. Above and beyond service all the way around from appointment scheduling, customer service, repairs, updates. 5⭐️
Very professional. Very communicative and happy to answer questions. We’ve taken vehicles there twice and been more than satisfied both times. Your money would be well spent here.
Crash Champions did a wonderful job! They were very thorough and explained everything to us that they were going to do. Every call was answered on the spot or we were gotten back to very quickly….Courtney was amazing to talk to and work with-she knows her stuff! Everyone we dealt with was kind and friendly and more than happy to answer any questions or concerns we had. Our truck turned out beautiful-looks as good as new! Would definitely use them again if ever the need arose!
Crash Champions was the best! My car was returned in better condition than when it was dripped off . They were able to get the repairs done faster than expected . Very pleased with Crash Champions . Highly recommend
Really awesome shop. Up to date with everything. Really knowledgeable about my vehicle. Very friendly people working there as well. They had my vehicle done quickly and done the right way. I highly recommend taking your vehicle to this shop.
This shop was an option from my insurance company to repair my car after I smashed her up a little. From the time I dropped her off, they kept me updated on the repairs, costs, and timeline of when I could expect my car back. So happy they got my convertible back on the road to enjoy these beautiful summer days! 😎
Thanks so much!
This was our first time using Crash Champions and we couldn’t be more pleased with the experience and the results of the repairs. We were treated with the utmost professionalism and the communication was excellent. We are very pleased with the results of the repair to our vehicle and will definitely recommend!
Crash Champions in columbiana did a phenomenal job on my car, they went above and beyond for me and i cannot thank them enough, the people working there are so kind and genuine and they truly care about helping you. i am so thankful and have full trust sending my car into them. if i could give them a million stars i would ❤️
What a great company to deal with. The employees were so knowledgeable and friendly. The work done on my car was exceptional. I would definitely recommend this company to anyone in need of their service.
Michael was amazing through the whole process! He kept me updated, and did an amazing job on my car! Everyone at Crash Campions was so helpful! I definitely would come back here and recommend!
My initial quote visit, I left very impressed by the customer service! Seeing the quality, communication, and great customer service… This will now be my go to place for future repairs! They are very informative and easy to talk to. They even highlighted future points of interest that were unrelated to my visit, if I wanted to get them detailed at a later date. Solid five stars from me! Thank you crash champions, for kind and courteous customer service, and getting me back on the road!
I'm sure there are many out there that claim to care for their customers. Crash champions definitely care. Their team is professional, knowledgeable and devoted to their craft!
Every employee from customer service all the way down to the gentleman who cleaned my car outside and in deserves a raise!
Thank you for taking such good care of my vehicle I would recommend this company to my dear friends!
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