First time customer of Auto Doctors in West Fargo, ND. Needed a wheel alignment since vehicle had recent rear suspension work done under warranty and was pulling to the left as a result. Brought vehicle in for an alignment. The alignment was completed as requested. After Auto Doctors West Fargo performed the alignment, I requested the before and after measurements of camber, caster and toe. I was informed that the alignment machine printer didn't work and that I would of had to request for that information beforehand so pictures could be taken of the screen. No courtesy inspection or test drive was mentioned as being performed on my vehicle. Upon driving the vehicle after the work was completed, the vehicle still pulled to the left slightly worse than before bringing it to the shop. I returned to the shop in West Fargo and they performed another alignment to check their previous work, made changes to the alignment and this time provided the before and after measurements. Took the car out for a drive and still observed a pull to the left slightly less than before but still noticable. Called back a third time and was directed to go to the north Fargo location. The alignment was performed a third time to check and they made changes to the alignment and provided the before and after measurements. Each time the alignment was performed, different results were produced. There was no consistency in the work being performed and the vehicle handling was not properly corrected. During the third visit, at the north Fargo location, I was treated in an extremely unprofessional and rude manner by the customer service representative, Jessica Koller. I attempted to ask questions about the work performed particularly over the fact that the results indicated a need for the alignment machine to be calibrated. She spoke in an abrasive and unreasonable manner and kept saying that she couldn't do anything more and acted in a manner that conveyed an unwillingness to provide any constructive help. She walked away from the counter twice and was not open to answering questions and discussing the matter. I reported the poor customer service interaction and as a result will no longer return to this location at any point in the future. No customer that is calmly asking questions to try to understand deserves to be treated in that manner. I requested and received a refund since the issue was not corrected after three attempts. Chris at the West Fargo location handled the situation in a professional and respectful manner. I took the vehicle to a different automotive shop, had an alignment performed once and from the before/after measurements found that there was issues in the front and rear toe from the work done by Auto Doctors. The vehicle handling was improved and is corrected after the alignment was performed properly at a different shop.
I am disappointed as I expected better quality from this shop. However, based on my experience there seems to be an issue with their alignment machines which hopefully can be corrected soon to prevent further headaches for other customers.