My boyfriend took a head to be surfaced and a valve job but when he got the item back (a month later) two (2) valves had to be replaced by him, personally, because when he took the item back to Napa and explained the 2 valves were still bent and was supposed to be replaced and wasn't, Napa told him it would be another 2-3 weeks before they could get back to it cause the parts had to be ordered and would take more than a week to get there. He couldn't wait that long so he went to Auto Zone the same day and purchased 2 valves and done what he paid Napa to do.
Don't take something to be surfaced to Napa cause a 3 year old could have taken a wire brush to the head and done a better job than what he got back from Napa.
Stood in a line behind 1 person for 15mins with three employees behind registers all wouldn’t show me the time of day. They didn’t say a word to me and kept answering their phones. I had to walk out for fear I would grow as old as them before I got out!
Napa in general has never steered me wrong . I've done business with these folks in many states on the eastern Sea board. Napa thanks for standing behind your product .Since I was tall enough to look over a fender I've trusted you folks. Thanks again.
One of my favorite places to stop for highly knowledgeable staff with unparalleled customer service. Also being able to find products most of your mainstream automotive parts houses no longer carry because they focus solely on profit margins in comparison to having everything needed. This is coming from someone with more than 20 years in the automotive repair field. Most definitely a more personal experience, SUPERIOR parts along with selection. I am willing to pay a little more to support local businesses as long as the customer service experience is above and beyond anything the national chains can or will ever deliver. My number one choice. Hands down.
Todd Alexander and Mike Kersey are the best in the business when it comes to finding the right part. Ive taken them all kinds of problems and they always have the answer. All the guys there are good
Consistently friendly and helpful service. I have been there at least five times and have never had less then excellent service. They have lots of parts and will help you find what they do not have.
1014 Highland Ave NE #4058, Hickory, NCAuto repair shop
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