Poole's Garage & Tire Services in
Knightdale (NC)

Great work, extremely quick and reasonably priced service and very friendly people, Came to get a inspection for the car and a brake light fixed in and out in about an hour for a lot less than I thought it would be

Perhaps Steve was having a bad day today… Never had a bad experience at Pooles garage before but the interaction made it clear we’re not welcome anymore. Sad to see for sure.

The people here are very Professional, but still warm,and Welcoming! I've been acquainted with them for more than 20 years and I haven't been disrespected, nor disappointed!

Outstanding service. Very professional and knowledgeable and courteous and above everything else honest. Yes, very truthful with the work they do for you and your car. Reasonable pricing and guaranteed. Stop by you will not regret it.

This is my second visit to Poole's and, once again, I couldn't be more pleased. I had pushed my brakes to the limit -- grinding consistency :-( -- called yesterday, took it in this morning and am back home this afternoon with great work behind me. To top it off, in the 'under promise, over deliver' category, all the work came in significantly under the quote as they -- they, mind you -- found less fault than feared. I feel EXTREMELY fortunate to have discovered these guys -- they've been here for a heck-of-a long time -- as they've taken away the angst that naturally comes when changing from other long-held providers. Thank you, Rich, and everyone out there, you all made my day. If you're reading this while looking for quality, timeliness and price I couldn't possibly recommend Poole's more.

Been going to Poole’s for 20 years. Single parent and these guys got me through 2 teenage daughters’ vehicle issues (along with my own) throughout those years. Very trustworthy and reliable. My youngest daughter lives in Rocky Mount now but still brings her car to Poole’s because she knows they will figure out whatever is going on. Poole’s is definitely my go to auto shop.

Stopped in for a vehicle inspection this morning and they were BUSY for the holidays (lots of people have days off). Doug got my information and told me I had a few people in front of me. The waiting area is cozy enough for an auto shop and had plenty of space. Once a few people cleared out, I sat down and then I was called up to settle up and get my keys. Doug struck up some conversation about cars and got me on my way. I got what I needed, was given clear expectations, and I feel like they exceeded those expectations. This was a busy day but they handled it very well from what I saw and experienced. I'll definitely go back here!

We were driving from Wilson to Raleigh to pick up our daughter from school and one our tires went flat on the highway. We were able to make our way to Poole’s and they were able to patch up the tire for minimal cost! We were in and out in less than an hour too! The staff were extremely friendly too. Highly recommend!

Spent $800, was assured when provided the estimate that they would absolutely fix the cooling issue with my truck. And they did, for about 2 miles! Yep, as soon as I left Poole's shop and got 2 miles down the road I once again had no air conditioning. It was broken again. I took it back in & they wanted an additional $1,200 to fix what they had originally promised that they would fix for $800. They'll likely respond to this review by saying that it's an old truck with a lot of miles, but that doesn't dismiss the fact that I was told they would fix the issue for $800. Well, they got my $800 and I still have a broken truck with no A/C. I (like many others have mentioned) wouldn't recommend Poole's Garage & Tire Services to anyone.

Fantastic service. They are very professional, efficient, fast, and personable. They completed the work on my car in hours, not days. Even gave me a drive home.

We spoke about a possible head gasket issue over the phone, they never told me that they don’t fix head gaskets while on the phone but waited until after they serviced the car and charged me a $150 fee when I literally could’ve googled what they discovered. I wouldn’t recommend this place to anyone. Very inconsiderate and money hungry.

Money hungry people. I explained to 2 different technicians what was wrong with my car. Both technicians understood that it would possibly be the head gasket before I got the car towed to them. They never once told me that they don’t fix head gaskets. If that was the case then I would’ve never towed it there. Now I have to pay for their diagnostic which was $150 & another tow to another shop when they could’ve just let me know from the beginning that they don’t know what they’re doing. Highly disappointed and upset.

My dad needed to get his car serviced unexpectedly after his check engine light came on, and they were able to get his car looked and serviced the same day. I waited on-site while the technician diagnosed and serviced his care, and it took just a couple of hours. I was done with the repair and still had time in my day to run other errands. The waiting area was comfortable, the restroom was clean, and the staff were very friendly. My dad has been a customer of Poole's for 2 decades. This was my first time in the sop, and I can see why he takes his vehicles here. Unfortunately, they do not service imports, like Mercedes-Benz. Otherwise, I would take my car here, too.

Saw a post on Facebook about this establishment mistreating a customer. Just wanted to stop by and leave my input because I came to this business about a year ago and got the very same treatment. The workers seem to be very nonchalant with different races that come in. Happy I stopped going here, and people like us need to find a better business to give out money to. Sadly most of them treat you just like this one.

the young man at the front is really nice, but my car was finished hours ago and they left my keys inside. I like to think they only treat their black customers this way, because every other key was in the establishment. The owner also gave me an attitude on the way out and said he was the one to leave my key in the vehicle. Will not be coming back to this establishment, and minorities steer clear from this business..

Poole's Garage did an outstanding job repairing my vehicle. Communication was great and the technicians informed me of the what the issues my vehicle had and the best possible repair methods. All in all, it was a wonderful experience, and I highly recommend Poole's for your repair needs. - Mandel Edwards

Despite a small communication error of tire size, they were able to order and install the tires in a day. They also noted a few other key issues and discussed them with us including catching our almost dead battery!

Excellent service! Needed new tires. They took the time to quote prices on multiple versions of tires. They walked me thru the difference without any pressure. I waited at the shop and they kept me updated and finished ahead of time. Highly recommend. Professional. Knowledgeable.

100% recommend. I was traveling through the area, so I needed the work done immediately so I could continue on my way. They went out of the their way to prioritize my repairs. They carefully diagnosed the car, priced out everything and explained it to me, and fixed what needed to be done so I could continue my travels safely. They even topped off my fluids before I headed back on the road. I got very lucky in an unfamiliar place to get a fast and honest service!

We have two cars - a Chevy Malibu and a Honda CR-V. Over the last few weeks both of them have needed a variety of things including an inspection, oil change, diagnostic tests, brake pad replacement and a new air compressor. This place is fantastic for all of those car troubles! They are fast (both brakes and AC fixed same-day) and the communication was honest and straightforward. Poole's took the time to clearly explain each repair and the various options offered and helped me come to the right decision on the AC repair. The cost was good (lower end of a couple estimates I researched) At first I was surprised that they do not make appointments but this helps them work efficiently, with a faster turnaround than other places I've been. I don't plan to go anywhere else for most car repairs!

The reviews match this place vibes. I took my SUV in for brake service and explained the history of how my breaks gradually got worse even though they were supposedly new per the dealership 3months prior. They were friendly and helpful, showed me what was wrong, told me what they would do to fix it, left the same day. I was super excited and it didn’t cost me an arm & a leg. I think I found a new shop to continue to take my car to.

Hands down, the best experience I have had at a mechanic in North Carolina, and in my top 5 of all time. Excellent communication, so pleasant and knowledgeable, great prices and honest feedback. Even their first come first serve policy is appreciated, because if they worked by appointment I have a feeling they would be booked solid all the time and unavailable to a lot of us that have issues just come up and need help. Poole's Garage is a valuable asset to our community, and have made a customer for life. Plus they have pug stuff all over the waiting room, and that is adorable.

I only went in for an oil change but the experience was pleasant. Hearing the staff interact with the customers coming through the door I realized they have a lot of repeat customers. That's definitely a good thing and a great sign of respectful and good service. I found the staff's demeanor to be friendly and informative. I will be returning to get a second car's oil changed there.

Very professional. Even though they were booked for a couple of days, which was understable, they put new brakes and rotors on my car with ease. Even after that, they mailed me a thank you note twice, yes twice, about how they appreciated me coming in to see them. It goes to show you that they really value their customers and their reputation. I'll definitely come back here again for any repairs for my car.

I was told this garage had great customer service and handled tire issues as quickly as possible. I stopped in for a tire repair, one of my tires had a slow leak due to a nail stuck in the tread. I assumed the shop did very good work based on the fact the line of customers already waiting before 8am, although they were not able to get me in immediately, I was able to return two hours later to have my tire looked at. I waited in the very comfortable waiting area, they have plenty of comfortable couch and recliner seating in front of the TV. The work did not take very long, they fixed the tire and the cost was more than reasonable. This is a great shop with talented and great people operating it!

My husband and I have been there for starter replaced, plugged tire, and recently valve cover gasket replaced. I must say the whole staff were excellent even when I took it back to check my engine light. They knew exactly what to do to fix it and was determined to do just that no matter how much time. Very friendly and knowledgeable. The place has a home feel. The Scarboro's are so happy with their service. Thanks Scott Jeff and all. Have a great Christmas!!! God Bless

What a great experience at Poole’s garage today. The effort they put into customer service is very self apparent. After my phone call with them early this morning, they had anticipated the repairs and kitted all replacement parts prior to my arrival this afternoon making it a speedy service. In regards to the repair, they did everything they could to take the load off my wallet. Please do not hesitate to stop by!