Needed some help out in the snowstorm, pulling some heavy equipment. Alex came out at midnight we worked till almost 2 in the morning. Very thankful for the service great guy would not hesitate to call again they do fantastic work.
Jeff (Owner of Hooked Towing) is one outstanding and highly honest individual.
My wife’s hybrid issued a do not drive warning. The dealership said have it towed in. We called hooked and when Jeff arrived he first took a look at the issue. He told my wife in all of his experiences with hybrids, it should be fine to drive to the dealership, but he would tow it if we wanted him to. He just felt a tow was not necessary.
Jeff was right. We got the car to the dealership with no issues.
These days, finding someone as honest and ethical as Jeff is a true blessing. He was more interested in doing the right thing vs just making a $….
Hooked Towing will be our first call for any of our towing needs.
Jeff it was a true pleasure meeting you!!!
Amazing amazing company and owner! Jeff is the best! I had car trouble not only did he quote me a great price, he spent about an hour and a half of his time to diagnose it, and didn’t charge a penny. Couldn’t recommend a company more, because he cares about people just as much as he cares about business. Impossible to find these days
I recently had to use the services of hooked towing, and I was thoroughly impressed. The team was incredibly nice and respectful throughout the entire process. From the moment I called, they were attentive and understanding of my situation. The driver arrived promptly and handled my vehicle with great care. They made a stressful situation much easier to handle with their professional and courteous demeanor. I highly recommend hooked towing for anyone in need of reliable and respectful towing services.
Chris and Hooked Towing! I couldn’t say enough good things about my experience. I was in a pinch and needed a quick and reliable tow for my wife’s van due to an impromptu mechanical issue. I called into WIXE and asked if they recommended anyone in particular as I like to support local business any way I can. Shane with WIXE put me in contact with these guys and I’m so glad he did! Chris was very helpful, communicative, and prompt throughout the whole process and made an unfortunate day for me and my family much easier to handle. A huge thanks goes out to Chris and Hooked Towing! They have gained a customer for life!
Ran into an issue with my car and needed a tow to an auto shop. The auto shop recommended this company and they were quick to answer. I was finally able to figure out my issue and resolve it and messaged them to cancel the tow when they were just about to pull in. They were nice enough to waive their service fee having already been dispatched out and basically at my residence. Extremely nice and professional, will save this company for any future incidents I hope not to have. Thank you Hooked Towing!
Jeff and Chris were extremely considerate and professional throughout the process, arriving quickly on the scene to help. Their customer interaction and communication went above and beyond, making Hooked Towing positively stand out compared to most other towing companies. Thank you!
Unfortunately to my luck, and to great luck of my friends here I’ve used them more then a handful of times. I’ve told them they need a punchcard for every dozen tows i get one free. Great guys, fair price, great vehicle like a lambo every time. Highly recommend
Unbelievable service!! Called and not 15 minutes later a tow truck showed up. I believe the driver was Chris. He was very professional, helpful and went above and beyond. Would highly recommend and would happily use again!
I truly appreciate Jeff for coming out and providing professional knowledge towards my situation! While EVERYONE else in the area was closed Jeff picked up on the first call. He taught me a valuable lesson about my car and for that I am truly grateful for this wisdom. If you are need of a tow then get "Hooked Towing LLC" anytime in that area I'll reach out to Jeff for my needs.
Hooked towing was the best experience I could’ve asked for! Jeff is so attentive & helpful!! He really made the experience way less stressful than it already was. He tried his best to figure out what was wrong with my truck before even towing & came to be correct! His wait time was very accurate & was just so accommodating! Also, now I know that towing also does car unlocking!! Highly recommend his services!!
My wife owns Winnie’s Cleaning Service LLC and the company car she was driving today completely stopped & broke down, she was stranded and called the closest and nearest towing company and immediately got a response from you that it would be hours before they could pick the car up which was no problem at all! Great communication and detailed customer service.
Chris was our driver and delivered it in one piece from Waxhaw to Downtown Monroe with no problem at all.
Highly recommended! Thank you for your honesty, kind words and job well done! Bravo!
Fastest tow of my life! My tire blew out on the way home tried calling three other tow services that gave me a wait time of 1-2 hours. Jeff got my location in waxhaw and was there to pick me up in under 30 minutes ! Even went as far as to drive me home! Safe, and reliable! Deeply appreciative of the service!
These guys are awesome. You're never going to meet a friendlier or more fair company for towing or recovery. Cars, semis, even a farm tractor. Jeffery has gotten me out a bind more than once and always has shown up amazingly fast. If I'm stuck he's the first person I call to see if he can get to where I'm at.
I was at Walmart in Waxhaw and my car wouldn't start so I called Hooked Towing. Jeff picked up the phone and he sent me his guy Chris to help me. Chris showed up within 5 minutes so I got towed to my mechanic. Great service! I am giving them strong 5 stars and I would highly recommend them. Thank you, Jeff and Chris, for helping me on that day.
Jeff - the owner - has an amazing work ethic and instantly went the extra mile (pun intended) to make sure my car was safely picked up and dropped off where it needed to go in just MINUTES. AND he made sure that my daughter and I were safely taken care of, just because he’s awesome. His turnaround time was virtually instant, and roughly 9 hours sooner than the estimated time for the service offered by my well known membership car service for which I pay every year. Jeff was SUPER competitive rate wise, which doesn’t come close the time and aggravation costs he saved me. I can’t recommend him enough!!
I have used this company 4 times and I'm about to get on the schedule for a 5th(unfortunately). Once for my 94 Mazda, which was towed behind like any other car. The second car was my 1974 Corvette, I *needed* a flatbed. Which I was really worried about as a tow behind would destroy it. I got on the phone with Jeff the owner, he assured me that a flatbed was no big deal and they handle cars that need flatbed tows all the time. That tow went smoothly. The 3rd time was the 94 Mazda again.. the front brakes weren’t releasing as they should and they were burning themselves up and overheating. Pulled over, looked up closer options. But I chose Hooked because I trusted them. They got to me as soon as they could, about 20-30 minutes I think, I was up in sun valley and they’re waxhaw based. (They beat my own ride home to me)
The 4th car was a 05 Infiniti that also needed a flatbed (radiator was kinda falling out).
Now unfortunately, my 5th tow... Also my 74 Corvette after a brand fell on it and broke the windshield damaged the Apiller, body, and squished the door messing up the perfect spacing. (Photo attached)
Edit, my 5th tow went great. This was the longest tow I’ve used them for, 27 miles. Everything went fine without a problem(minus my broken car, but that was the branches fault) (y’all can tell which photo is from which trip).
I have no problem calling them again, but I hope I never have too!
Driver Alex was fast and efficient. The response time was fast. I highly recommend this company! My car was exceptionally hard to get on the tow truck but Alex got it done with a great attitude!
I worked with Jeff who took my payment and Chris who picked up my vehicle they got to me so fast and were super easy to work with …. After getting a quote for 3 hours they were able to get to me in 20 minutes!!!
They helped me put in two payments because I had to split my payment just really understanding and easy to work with!!! Highly recommend!!!!! It’s no fun getting a car towed so it makes it so much better to have super friendly and convenient service!
Called hooked to get my camaro after a accident and they where there faster then a cheetah on crack.
Got my car picked up sent me pictures of everything and took good care of it till i made it there to pick it up highly recommend them!
If I could give this company 10 stars I would….. My wife and I were in the Wesley Chapel area when a Retired Police Lieutenant backed into our Mercedes GL450 causing damage to our rear door, quarter panel and rear wheel. After hours of trying to get a spare on with bent lug studs and no luck due to the way we were hit I decided to reach out to Hooked Towing to explore our options. Upon calling and speaking to the owner (Who was extremely kind, and courteous) He immediately offered us a solution that worked for us. Not only did he find us a solution that worked for us he got a truck out almost immediately. Once the tow truck arrived we were greeted by an equally kind, and courteous individual who was very accommodating. This type of customer service just does not exist anymore. We definitely felt “The Holy Spirit” in the entire encounter. God bless you Hooked Towing Company!!! You turned a terrible night into a beautiful night of fellowship.
Eric and Stefanie Hux
The Hux Family
@HuxFamilyAdventures
on YouTube and Instagram
I contacted Jeff to tow a car for me. He was timely and professional. He was an absolute pleasure to work with and accommodated my request and schedule. His charges were very reasonable. I am very pleased and I would highly recommend his services. If you are searching for a responsible and reputable tow service, Jeff is your guy!
Great Service. Jeffery is kind and professional and worth the money. We have three teenage drivers in our household and have needed to use more tow trucks then I care to count, but Hooked Towing had by far been the fastest, easiest and most cost effective. I will definitely be saving his number in my contacts for the next time I need help.
I called Hooked Towing and spoke with the owner Jeff. I was having issues getting my car to start and needed it towed to the mechanic. The mechanic wouldn’t be able to take the car until the next day, however Jeff called me hours later checking in to see if I had any luck and if I still needed his help. Jeff and a member of his team came by and got my car running for me so that I could get it into the shop. Very personable and professional. We reside in Weddington and Jeff (and daughter) will always be our first call. They are truly a family run business that should be supported. - Matt. E
I called ahead and scheduled moving a very large snap-on tool box with Jeff. He was on time and very helpful. He helped me get it into the storage unit and made sure everything was OK. This was an adequate experience, however In addition to being professional and skilled at the job he was incredibly nice and very personable. I deal with tow truck drivers regularly in my job and I must say that left a positive, lasting impression. Hooked towing is the best!
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