We called the company in the morning to ask if they could tow my car because the alternator is dead. They said it was a busy day but they would show up after lunch. At 5 PM I called them and got a phone message saying that they were closed at four. They never tried contacting us via phone text or anything to let us know what was going on so we couldn’t get our car to the mechanic to get it fixed so we could get to work. Very discouraged at the lack of service this company gave us.
Doug is an amazing human being. He is caring and understanding, and was super helpful to me during a moment of crisis when I got a flat up on the mountain. He is fast, communicative, and he has such a kind heart. I cannot thank you enough, Doug. God bless you.
Never gor his name but boss man was very nice & let me take my time getting my entire life out of my totaled truck. Even helped me charge my phone to call an uber. Thanks!
Doug is the real deal. He took care of me and had my back after I was involved in an accident, and the not at fault party. He was personable, honest, more than fair, and solid. I would recommend anyone to him, and will.
It's no surprise to me AutoMD has such a high rating and from my experience it's because Doug's a top-notch professional who carries out his work with genuine care and kindness. I'm so thankful he was the man on the scene to my horrible car wreck and even more grateful for all he did to go over and above in helping me sort it all out afterwards. If you're in the area and you need any sort of towing assistance then look no further and give them a call!
My car was sitting near the bottom of our very steep, long, icy driveway. I had slid into the embankment the previous evening trying to get home. After shoveling snow and ice for hours, my car would not start due to a dead battery. I called Auto MD and Doug came by soon after and got the car started again. He was very kind and professional, and he also moved my car to a safer, non icy area. I highly recommend Auto MD services!
To Doug the owner: Thank you for your prompt and professional towing service and texting me just before your arrival. I asked you for a receipt when I payed for the tow and you replied yes and got my email and said it will be done tomorrow. Three days went by and I retexted you all the info with no reply on your end. I've checked my email and spam folder - no receipt. I need the receipt to be reimbursed by my auto insurance for the tow. I'm writing this review one week after the tow. I told you the day of the tow that I would give you a review and unlike you, I kept my word.
The Monday after storm Helene, I experienced true neighborly kindness. After a tire blow-out, help came in the form of kind people and generous hearts. Auto MD was gracious to help, at no charge, to get me home safe. I will always recommend them if help is needed.
Thanks Doug! We called Auto MD and Doug came right out to us, helping us get on our way in less than 10 minutes. Excellent service and just a genuinely good guy. Thank you!
If you ever have car trouble, these are the guys to call! I got off my 10 1/2 hour night shift and my car wouldn’t start. Doug came and helped me figure out the problem in no time!!! I’m a traveling healthcare worker and I was a long way from anything familiar. Thanks again for taking care of me.
My family and I just returned from a weekend trip to Brevard NC, a beautiful place. While there we had a flat tire in the hotel parking lot. I called Auto M.D. and they were quick to respond. Doug came out and got us on the road again. He was an outstanding guy whom I enjoyed talking to. Thank you Auto M.D. and Doug we owe you one. Highly recommend for all auto needs including towing.
My family and I were out of town in Brevard, and we ended up getting a flat tire. My dad called Auto MD, and Doug was eager to be of help to us! He came to our hotel and got us going. Very professional and personable! Highly Recommended.
melanie and doug got us taken care of when we broke down on our way through brevard. even with short staff, they got our vehicle to a local shop quickly and at a great value. sadly, we needed a second tow a couple days later, and auto md came to the rescue again and even sent some personal items left in the vehicle back to us. highly recommend as first choice for wrecker service–communication was always clear and prompt and friendly.
Our first day after moving to Brevard NC, flat tire. On a Sunday morning when no one was open. We called AAA and “The Other” service was dispatched. After waiting almost 3 hours we received a text from AAA saying that service was going to be delayed ? I called Auto MD and he immediately responded and arrived 15-20 minutes later!!! Professional, Courteous, and Very Congenial !!!! I cannot say how much we appreciated such Awesome customer service which is almost non existent these days. So our first bad experience (flat tire) in Brevard was turned into a Positive Experience!! Thank You Auto MD !
Auto MD is fast and reliable! They initially came out on Sunday to my home through a AAA call for a battery jump. Our cables weren’t getting our car to run and his did the trick! But there is more to the story& I feel like I need to share the story that auto MD helped us through because it shows great integrity and what kind of upfront and honest guy Doug is & the pride he has in his business!!
After he came out Sunday; we let our suv run for a good 45 minutes like you’re supposed too, well come Monday morning I’m having to call aaa and needing a new battery- well AUTO MD wasn’t available and AAA sent out firehouse towing, which they didn’t even have a battery on hand when he showed up so he jumped started the car for me and told me I might need a new battery. Well I said thanks for the jump and went on my way. Aka stay clear of firehouse towing, they’re a joke.
This is where Doug’s integrity really stood out to me!! I called AAA back this morning and he took our call. I explained to him I was the same person from Sunday night. Come to find out my suv needed a AGM battery; Doug went to advanced auto parts HIMSELF and brought the part to me. Sold me the battery and even installed it for me.
It’s far and few to meet people like Doug. I appreciate your efforts and helping me get my cars battery back to good! ?
What a life-saver. We felt stranded with no one else coming to help and Doug found the time and showed up. Fixed my tire for a reasonable price and was key to getting my family home safe that day! Can't thank them enough, total pros.
My car broke down during the 4th of July weekend while I was enjoying a drive at the NC mountains with wife and dog. I was able to contact Doug at Auto MD and he not only provide us a tow service but also helped us find an excellent auto repair shop that fixed the car, so we could drive back to our rented cabin in a nearby town and then to our home in GA.
Excellent towing company. Our truck broke down on the way to DuPont State Park. Auto MD arrived quickly, helped us to diagnose the mechanical issue, and quickly gave us a ride to the auto repair shop. These guys are great!
How many towing companies have you seen with a 4.8 rating? That alone speaks volumes, but I feel compelled to write this review because he went above and beyond for me.
First, he picks up and drops off exactly when he says he will. It sounds basic, but in the towing industry, it’s the exception.
I had been waiting for a AAA towing company for six hours. At 9:00 PM, the owner answered the phone himself. He assured me that if AAA didn’t contact me, I should call him first thing in the morning, and he would come get me. I called him the next morning, and he was at my house by 8:30 AM to tow my Porsche Macan to Asheville.
While he was nearly at the dealer, I called and asked if we could switch drop-off locations because I found a great independent shop. It was no problem for him, and that probably saved me at least $1,000 in repairs.
I can’t say enough about this guy. Well done and thank you.
I used Auto MD through AAA for a flat tire. I was a senior woman alone in a parking lot with a blown out tire. The service kept me informed of ETA and the owner serviced my car with empathy and efficiency. Thank you!
You’re not gonna get prices this good anywhere else!!! Great Service!!! The guy came out very quickly and ready to help me get back into my car after I locked my keys inside. Very nice and I would highly recommend!
New to the Brevard area - our car had an electrical failure and needed to be towed to Asheville. Doug arrived, diagnosed the issue and had our car on the flatbed truck in 5 minutes- all the while putting us at ease with his engaging personality. We are delighted with the addition of this excellent business to the Brevard area!
Genuine people that are very good at what they do and care about helping others. If you need a tow around the surrounding Brevard area, don't hesitate to call! When my car broke down off the side of the road they were incredibly prompt and professional in getting it moved. Thank you! You deserve more than 5 stars for how skillfully you backed up my steep and narrow driveway up a mountain.
Auto MD is our excellent new go-to towing company. Doug promptly responded to our request, proactively called, and came out with a friendly smile, dedicated work ethic, and beautiful new truck. Thanks for your excellent service!
My cars axle broke and Doug was the first option that came across when looking for a tow. He was beyond professional and personal. He was able to get my car to the shop in a quick and timely fashion while also maintaining contact throughout the whole process.
If I ever need a tow for sure calling Auto MD first.
Thank you for everything!!
Brevard, NC is very fortunate to have Auto MD in the area. Roadside assistance can be challenging in this part of WNC. I have called them twice in the past week (once thru AAA) and their professionalism is the best! The pleasant lady in the office returns calls and is honest about timing. The owner knows what he is doing so is quick, polite, and efficient! Who could ask for better service amid an emergency!
After other companies promised to fix our flat tire for AAA but never called or showed up, Auto MD of WNC called, came out at the time promised, and quickly solved our problem. I highly recommend the quality of their equipment, service, and employees.
Doug and Melanie are amazing! Excellent customer service and excellent repair work. I have gone to AutoMD twice now and both times I have been BLOWN AWAY by their service. I am proud to have this business in my community. I really am. I highly recommend them to anyone looking for auto service. Thank you Doug and Melanie!
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