O'Reilly Auto Parts in
Elkin (NC)

Good people, that know what they are doing and they always help me with what I need.

We were visiting from out of town and having car issues which ended up being our battery. Christopher was very helpful.

All I have to say is that I'm a mom of three in my car was giving me trouble after trouble. I did everything I could possibly think go to get fixed. It was overheating, it was leaking antifreeze, and my gauges had just stopped working the only time I could get them to work is if I hit a pothole and then they go back out after a few minutes. I had tried everything to get this to work. This review is for one person and that's EVAN! HE TRULY WENT ABOVE AND BEYOND TO TRY TO HELP ME. EVEN WITH MY KIDS YELLING AND SCREAMING AND PLAYING AND PROBABLY GOT ON HIS NERVES. HE WAS RESPECTFUL HE DID EVERYTHING HE COULD TO HELP, AND EVEN WITH MULTIPLE PEOPLE LOOKING AT MY CAR HE IS THE ONE THAT GOT MY TURN SIGNALS AND MY GAUGES WORKING. HE ALSO HELPED ME GET MY RADIATOR FIXED. I AM BEYOND GRATEFUL. SO EVAN IF YOU EVER READ THIS THANK YOU FROM THE BOTTOM OF MY HEART. AND HE NEEDS A RAISE!

I've been to this store twice and the young men who work there really know their stuff and have been so very helpful to me! Tonight, a young man named Evan went above and beyond to help me and I was surprised to hear that he just started this job yesterday. This particular autoparts store in Elkin will always be my first choice because of how awesome the employees are there.

My first choice any time me or my family need anything for our vehicles. The service at this location is top notch, if they don't have what you need in stock they will surely get it for you! I highly recommend!

I would leave no stars if possible, the service was horrible, bought windshield wipers and they said they would be out in just a moment to change them, 10 minutes later nothing, I go back in and he is coming out to change someone else. We left and won’t be back

The price on auto parts are most of the time reasonable. Quite often they're out of stock on auto parts and other things. The staff don't always know things about auto parts or other things in the store. Several things about this auto parts store could be improved.

Super helpful, very friendly, great customer service. Clean store. Very accommodating and decent prices, my favorite auto parts store. 🎶 O'Reillys jingle...

The store used to be my go to store for auto parts, on my last visit I went to pick a headlight restoration kit, I found the Turtle Wax kit that I used before; when I was ready to pay for the item the employee suggested a different product that they don't keep in the shelves (I'm sure there is a reason for that!) the product suggested was Upol Blend#9. Upol #9 is a blending solvent to fade out the edges of clearcoats and solid colors. My mistake was to apply the product on one of my headlight before doing more research, went back to the store and spoke to the nameless Manager on duty, refused to accept a exchange for the actual Polishing kit for headlight restoration or a refund for a product they push constantly and claim that works since they sell 100's of cans. I challenged the Manager to go out and apply the product and show me the evidence that Upol #9 works for headlight restoration; obviously he refused. Will never go back to this store, fortunately for me; there are 2 more auto-parts stores to fulfill my needs.

gene took the extra tome to find a product that acomidated my needs on the fly...even find product in store but not screen... he went ablve and beyond as an employee for employer...great employee

Workers was more interested in talking to regulars than helping a woman. Didn't like it there. Won't go back again.

Super kind & friendly! Anna was on point with her job & making sure that I was getting my replacement parts & that the order was correct.

The young man that helped me was so nice! I will keep going to this auto store just because of his kind and professional service

Best place to get parts in this town. Staff here is much better than any other part store in Elkin NC. These folks are not your typical counter sales people they actually have knowledge of the parts the sale and can actually do more than push buttons on a computer. Store manager is very well versed on parts and how to get them unlike advance or auto zone. Staff supports one another with extreme professionalism. If I need parts in this town I always go here first for these reasons. This is possibly the best ran O'Reilly in area (multiple counties around).

The employees are very helpful. Every time I go in, they immediately acknowledge I'm there even if they are busy. A very welcoming, caring atmosphere. 😊

I'm far from happy. I'm on a 3500 mile cross country awareness and Petition campaign for chronic pain patient rights and I needed a particular sparkplug to get back on the road. When I called I was assured that they had 2 left and would pull them and hold them. When my person got there to pick them up they suddenly no longer had them because "they were never Pulled '? When I spoke to the guy last night he had them in his hand!!! I grew up in the hometown of this company and let me tell you, they have changed horribly

It's a place you get dependable parts good service. And they have a record on computer, of the part's you have bought. Helps me keep up , with what I have serviced on my vehicle's. I like that. And they it's a friendly place to do business! 👍

Very helpful and super friendly. Treated me like a person instead of just "a customer ". Got me find what I needed quickly and the 1st time.

Good customer service is hard to come by and I experienced this first hand today with the associate (Tyler) who was working. I was unaware that an item didn't come 2 to a pack. He openly informed me by his comment that because I'm a male I should automatically know this and he only informs little old ladies because they should be the only ones who don't know this. In a world where stereotyping is so common you're employee should do better. Just because I'm a male does not mean I am aware of everything. Choose better choice of words next time Tyler.

Friendly, helpful, and knowledgeable staff. Prices, for what I had to buy, are average. I used their fee engine light code service to find out what the problem was. They offered this service for free at this time.

The new people that work there now do not know what to do. Or ask if you are military. Chris the area supervisor was a good behind the counter person but after he became a area supervisor he is not people friendly. And this will get around this community.

Run by kids. Not even close to a professional place of business. I arrived there shortly before 9 on Sunday and noticed cars were there and lights on but doors locked. Waited until 9:30 with another customer before a phone inside stirred "Cody" and his non-employee friend to the front. Cody refused to take my rotors for turning because no one was there to perform the job. I offered alternative solutions but was rejected. Would not hold them or tag them with my information for when that tech arrived. Poor forward thinking and lack of direction and NO assistance in our time of need. How do I even give a one star when no help provided? Because there is no zero ⭐ option.

My Fiance has gone into the O'Reilly store on N. Bridge St, Elkin twice to get rotors cut and they have treated him rudely and very unprofessionally. The first instance they couldn't get the rotors cut and they lost my rotor sent it to the Pepsi co on a pallet and it took the 3 days that time what should only take an hour to complete. This last time dropped off rotors at 2pm went to pick them up at 730pm and they handed back the same uncut rotors. Customer service is lacking at best and the manager is a joke!

My favorite of the 3 options I have within a close proximity of each other. These guys are professional without being dull or acting aggravated for having to work. They make time to make this a person experience that isn't dreaded. Keep up the great work guys I look forward to my next visit. Second shift guys definitely deserve a raise for dealing with the crowds that come after 5 pm .

They were great we just had to call for the part (we were out of town ),when our vehicle broke down. We just told them what we needed, they had it ready for us to pick up when we got back in town. We had someone take us to the store . Within an hour and 1/2 we had our vehicle running and back home before 900pm. So a special thank you to you and your staff for your help. The price was a little cheaper than your competitors. That was a plus too.

Hands down my favorite of the few surrounding stores. Although it's sad that every so often I see good faces leave, the staff has always been laid back but professional which in my opinion makes for a far better environment compared to a memo styled attitude carried down from overpaid yahoos that trust funded research on "customer experience" by people who couldn't tell the difference between OBD1 & OBD2. So long as it's a place for good laughs, good parts, good service, & good people my business remains here.

I have always got great service from Qreillys in Elkin but on July 3rd I went to get a rotor turned and the assistant manger and another employee were unable to turn my rotor cause they wanted someone else to do it the next day because they said they would rather have someone more qualified for it . How can someone become an assistant manger without knowing the job duties for the job so therefore I felt like they wanted to sell me a new one instead of fixing mine which was thicker than the new one they sold me..