Smart Chevrolet in
Madison (NC)

Honest reviews come with some grains of salt some times but in all honesty, it gives for a better, more realistic perspective on your experience. I googled this car that I wanted. Acura TLX A-spec. I saw a few options that were closer to me and in better condition, but this company did have the one I was looking for at the time because it was black w/ red seats. My experience wasn't horrible. They responded to me quickly, very friendly, and was willing to work with my down payment by rasing the price a couple thousand; which is why I chose to go ahead with the sale. Some places want the out of pocket first and then allow you to finance, so I'm pleased with that regardless. Usually the down payment takes away from the cars amount owed, but I decided to go along with them raising the price to accommodate me not wanting to put down anything, because I wanted this particular vehicle. I did a test drive and didn't really take the time to do a full walk around like I usually do. It was my mistake, but the cosmetic issues doesn't bother me. I can always fix on them when I have the time. Some bubbled tint that can be removed, a few scratches around the car, small side dent, scratched up rims from bad previous drivers, and foggy head lights. So no, you may not get a car sold as the picture due to something like that, but overall it was a good experience. Even my pictures doesn't show those things, but in person, they're there. The vehicle isn't as posted in pristine condition cosmetically but the motor sounded fine, drove smooth, and like I said I wanted that model and style. That's all that really matters; is if under the hood is running properly. I love the features on this car. It has everything you can think of wanting, "feature wise", on a car. That's really what sold me. I will say though, Justin was very nice, very easy to work with, and was very knowledgeable on any question asked of him. If you're buying a car from this location, the customer service is 5 stars, but I only gave it four because I didn't know there was a recall on my vehicle; fuel pump, and the cosmetic issues; they will give you a Carfax report where some of the things are listed such as the small dent on the side. So, it was my choice to move ahead....(I am not mad at this dealership because the previous owners had bad taste in cheap tint, could not drive, and was bad with objects and curbs). I'm reaching out to Acura though to see what I can do about this recall on the fuel pump and then I'll start focusing on the minor cosmetic things. Anyway, I'd say give them a try. Esp if you're in the area. They are very willing to help and can answer all your questions. I drove over an hour to pick this car up...I'm happy I did and I hope you will be too. Have a great day.

Hey hey just letting anyone who decides to come here my salesperson Ms Lizzie at Smart Chevrolet was very professional very nice ! I can honestly say I’m thankful this is my dream car & she did her big one for me just purchase your car here very good deals 10 out of 10 recommended !

I recently had the pleasure of working with Tim at Smart Chevrolet, and I cannot recommend him enough. He is a truly exceptional salesman who redefined the entire car-buying experience for me. From the moment I walked onto the lot, he was incredibly personable, patient, and knowledgeable about every vehicle I asked about.

I have had the most pleasurable experience with Smart Chevrolet! Ike and his team have been very passionate to ensure my buying experience has been delightful and within reason of my budget. I recommend Smart Chevrolet to anyone in market to purchase a car from a dealership set above all the rest! Thank you for such a wonderful and blessed purchase my family members appreciate this team!

WHERE do I begin!?! I had the BEST experience! The sale was smooth, the service and treatment were exceptional, and the price - just right. I had a small “bump” with repairs needed to fix and this team ROCKED the repairs! They went ABOVE and beyond what was agreed upon. They even delivered my car to me in Raleigh! The owner was an ABSOLUTE pleasure to work with, and it is quite obvious he CARES. I will be going here for ALL my future vehicle purchases. No questions asked!

I purchased a 2023 Expedition from them in May 2025. The vehicle had been in an accident but the photos displayed online showed great condition so I purchased online. They were supposed to schedule delivery to PA from NC. After a week they hadn’t scheduled the delivery so I drove from PA to NC to pick up the vehicle. I had asked the salesman several times to send me photos because they immediately removed the post online which he did not. When I arrived to pick up the vehicle I figured out why. The repairs were awful. The front bumper grill was cracked but had been replaced. (Chrome to black) So they used a damaged part to repair the vehicle. The back quarter panel was damaged and taped together which was shocking because the previous damage had been to the front. It appeared someone washed it with a scouring pad. It was scratched terribly. My husband and I spent weekends and tons of money replacing damaged parts and attempting to buff the scratches. I was highly concerned about long term issues considering the crappy body repair so I traded the vehicle in December. I had purchased an extended warranty. I reached out the Smart Chevy to cancel the warranty. I signed and sent back the cancellation paperwork on December 31, 2025. I called the warranty company today to find out that Smart Chevy never submitted the cancellation. Terrible dealership. Would not recommend to anyone!

Just bought a used 2020 Ram 1500 Laramie from Smart Chevrolet North Carolina and it was a 10/10 experience. I was an out of state buyer but that was no issue. My sales person was Paul Hooker who went above and beyond to provide the best service possible for me with great communication. He made sure the truck and all paperwork were prepped and ready for my arrival and even went out of his way to pick me up at the nearby airport! Great dealership, great people!

I hope that this makes it to the desk for these folks, Tim Teboe, Caeley Lewis, Brittany, and Greg Smith did a great job working with me to get me the right price for me on this car. As a fellow salesman I appreciate the efforts and the willingness to help an expecting dad find the car that will help keep my baby safe.

Paul hooker was our sales man he did an excellent job and made sure we got everything we needed and sold us a beautiful truck. Definitely will let friends and family know how great of sales man that he is 10/10 would recommend great guy all around !!

Ike was wonderful! I told him my situation and he immediately got to work. He didn't stop until he got me in a car that I liked and one that fit my price range. He's definitely one of the best car salesmen you will find! I highly recommend him and his car lot. Very wonderful and nice people. Thanks Ike and thanks Smart Chevrolet.

Unfortunately I had a deceitful experience with Smart Chevrolet. I went this past weekend (Sunday) to see and test drive a car I had my eye on. All went well until I brought it for an inspection at the authorized service center which discovered a significant, slow oil leak from the rear main seal where the transmission meets the engine that had been happening a while and was not disclosed in the listing, vehicle history, or test drive/visit. I shared the inspection findings with them and asked them to repair the leak or pay for the repair as a condition of purchase. They refused as they did not see a leak when they inspected the car. I don’t blame them for not wanting to pay for an expensive repair. I even want to give them the benefit of the doubt that they didn’t notice since it was a slow leak. The problem came when they told me another customer brought the car to get inspected elsewhere earlier that day and that inspection did not find a leak. The manufacturer’s authorized service center provided clear documentation that I shared with the dealer and any untrained eye can see the buildup of oil (see photo). The authorized service center also provided documentation that the engine oil was overfilled (probably because the dealer knew it was leaking and added extra to make sure the oil levels didn’t drop too low). Yet, the dealer denied its existence and lied to me as a sales tactic to pressure and gaslight me. These are the sorts of lies that make everyone suspicious of used car dealerships. Unfortunately I cannot trust this dealer, their “inspection” process, or vehicle condition. To their credit, they were open on Sunday and I was happy with the service I received before the leak was discovered.

We had the best experience buying our truck here. Paul Hooker was friendly and easy to work with. He got us the deal we wanted. Highly recommend working with Paul.

Tim made buying my 2013 Lexus a smooth and stress free experience. He was knowledgeable, honest, and patient throughout the entire process. He answered every question, made sure I felt confident in what I was getting, and never tried to rush or pressure me. The car was exactly as described, and the whole deal was handled professionally from start to finish. I’d definitely recommend Tim to anyone looking for a great car-buying experience.

Everyone at Smart Chevrolet has been extremely awesome! Carmel came to my rescue when my radio wouldn’t shut off and I called in tears because I recently lost my husband. She took wonderful care of my Chevrolet Colorado and me! Thank you to the tech that fixed my screen on my radio, you are appreciated beyond words!

I had an amazing experience working with Tim at Smart Chevrolet From the very beginning, he walked me through the entire process and made everything clear and stress-free. He stayed patient, energetic, and humble the whole time, you can tell he really cares about his customers. Before I even arrived, he took the time to explain every step so I knew exactly what to expect. Once I got here, I requested a red bow and hs made me one which was super thoughtful and kind, he went above and beyond and even offered to buy me something to eat while we were going through the paperwork. You don’t get that type of customer service everywhere. Tim made this experience smooth and comfortable from start to finish. If you want someone who actually listens, guides you, and treats you with respect, ask for Matt. Highly recommend!

Amazing service I worked with ike and he was super helpful I was in and out which was perfect because I was in a rush got me approved at an amazing rate can't complain at all super informative and helpful. Would definitely recommend coming here and specifically working with ike it was my favorite time buying a car/being at a dealership didn't feel pressured at all just informed he included 2 new rear tires as well as a full detail. Super great to work with!

I recently got a new car, and my salesman, Paul, was absolutely amazing throughout the entire process. He was extremely sweet, patient, and genuinely helpful, making what could’ve been a stressful experience feel smooth and easy. Paul took the time to explain everything clearly and made sure I felt confident and comfortable with my purchase. His professionalism and kindness really stood out—overall, he was just a great person to work with, and I couldn’t have asked for a better experience.

Paul hooker went above and beyond!!! He did everything he could get what I wanted to fit my budget and even delivered the truck too me. HIGHLY RECOMMEND PAUL HOOKER!!!

Ike Bibbs was great to work with. We drove 3 hours to purchase the Ford Transit Connect. He responded to every request for pictures of the undercarriage, video of the truck running, etc. He made this process extremely easy. I will definitely call Ike for my next vehicle purchase.

Dealership deserves at least 10 stars. They had my truck , immaculately clean and ready to go when I arrived . Paul, who is the gold standard for auto sales man, was better than anyone I've ever dealt with , while buying an automobile. He's professional, courteous, friendly, knowledgeable and not pushy about things that don't matter . He had my paperwork ready when I arrived . Ana , was just as easy to work with . We had the financing complete and expeditiously and she smiled the entire time. I was in and out of the dealership in less than an hour !!! I will buy my next automobile from Smart Chevrolet. It was worth the 4 hour ? drive.

This is my second purchase from Smart Chevrolet and both have been great. I can’t thank Paul Hooker enough for this purchase. Paul went over and above to make sure I was treated to the best buying experience I’ve had in a long time. If you’re in the market for a vehicle go see Paul and he’ll treat you right. Paul, from one veteran to another, thank you for your service

Brianna was very helpful and kind and really fast at making our purchase happen! Definitely 5 star customer service! Will hopefully work with them again in vehicle purchases! I would have to give the quality check of the vehicle or service a 4 star! There was a daytime running light out when received car! Which is hard to miss since it tells you so on the dash and it don’t go out till fixed! We were told that it would be fixed when ordered, but it’s a pretty common bulb! The light itself is a whole different story in gaining access to it! Without a lift, panels have to be pulled to get to bulb! So I can see how it’s not just a pull up and replace and go!

I had spoke with a salesman many times about looking at a vehicle since I live 2.5 hours away to AVOID wasting my time. When I arrived, I looked all over the lot and could not find the truck. I found the salesman and he took me to the shop where the vehicle was sitting in between many other vehicles waiting to be repaired. Basically wasting my time since you could not even get into the truck. I called the general manager to let him know that this was not the way to treat a customer by wasting my time coming to the dealership to look at a vehicle in the shop. The general manager IMMEDIATELY let me know that since they sell "hundreds of used vehicles every month," that he did not care how his salesmen treated customers with his pompous attitude. I will NEVER spend a dime with Smart Chevrolet and I WILL DISCOURAGE AS MANY PEOPLE AS I CAN FROM DOING BUSINESS WITH THESE PEOPLE! I will admit that finally, the owner of Smart did text me to settle this issue but I had already purchased an F150 somewhere else. I decided to change my rating from 1 to 5 stars because If these people would have treated me like a paying customer, I would have purchased the 2015 F150 that they had and I would have missed out on the GREAT deal I got on a 2020 F150 Sport, One Owner that cost me roughly $2000. 00 than their 2015 vehicle that I was going to purchase from Smart. I bought my F150 from Henry's Auto Sales in Roanoke, VA. This is a small independent business that is ran by the 3rd generation of the original owner. They APPRECIATE EVERY SALE! Henry's Auto Sales 4231 Williamson Rd, Roanoke, VA 24012

I got an incredible deal on a late model EV. They were quick, honest, transparent, great follow up and no one can believe the deal I got. I HIGHLY recommend this little dealership in the middle of nowhere. It's 100% worth the drive. BTW: I love the car.

To report that our experience with this company was less than stellar, would be an under statement. Our communication with the salesman, Ike, was pleasant and thorough. Really great guy and pleasant to work with. Hope he finds a more reputable company to share his talents with. From there it went downhill. After agreeing on a price, we drove nearly 2 hours to pick up our vehicle. (2019 GMC Yukon SLT) Upon evaluation of the vehicle, we realized that the left side of the 3rd row seating would not work. No yo and down function. Their mechanics evaluated and were initially told that it could not be repaired. A new third row seat would need to be replaced, costing us an additional $800 and causing us to leave the vehicle and return in a week. During the discussion, we requested a discussion with the sales manager, and were told he was “unavailable” for us. We tried in vain to share the cost, and the dealership declined. We had spent several days negotiating the deal, and after some discussion, elected to cut our losses and make the purchase, allowing our mechanic to do the repair,. Disappointing to say the least. After driving a bit on surfaces that were not as smooth as the test drive, we determined the ride felt a little “rough”. Our mechanic suggested that since the suspension on the front had clearly been worked on, that it may be a setting reset, that only a dealer had the equipment to evaluate and reset. After taking it to a local GMC dealership, we were told that our rear shocks were leaking and needed to be replaced, costing us an additional 3 thousand dollars. In our opinion, there is no way this could have been overlooked by Smart Chevrolet, since they had clearly worked on the suspension on the front end. Shady and dishonest. We were planning on driving this vehicle cross country this Summer, so for our protection, we purchased an extended warranty at the time of purchase. The dealership in Raleigh asked if it was under warranty, since it may be covered. They contacted the warranty insurance company, and were made aware that the warranty had never been implemented. Smart Chevy naturally had NO idea how that might have happened! Sadly, it was not covered so we paid the dealership for their diagnostics, $250, and had the rear suspension replaced by our mechanic, costing us a $2200. What we had originally felt like a fair deal, wound up being a poor deal. Smart Chevy is not only dishonest, but apathetic in it duties to follow through with their work. We would highly recommend avoiding any dealings with this dealership.

Online buyers beware!!!!! I bought a 2018 BMW X5 M last week from Smart Chevrolet. Everything was great until I received the vehicle, I was told by Isaac that everything in the car was in working order. They said the vehicle was at the BMW dealership getting serviced, come to find out all service was done in house. Work order says oil change was done, when vehicle was received the change oil light came on and it said it was a quart low in oil. The X5 was missing parts on the front (headlight washer cover) passenger fender was loose, dent in rear quarter, car was absolutely filthy! Panoramic sunshade does not open!!! I was told this was a very clean car with no known issues. After speaking with sales rep and management, Smart Chevrolet denied all liability and refused to make anything right about the issues. The vehicle was delivered in house so all liability falls on Smart Chevrolet and no one else. I would not buy a vehicle from this company ever again, I feel like the sale was misrepresented. I was told the vehicle was in 2 days of detail see for yourself. They should be ashamed of the lack of professionalism and laziness all around.

I recently purchased my dream car entirely online, and the experience was nothing short of amazing thanks to Liz and the entire team. Hannah initially reached out to me and helped me find the perfect car, setting the tone for an excellent experience. Liz took over from there and truly went above and beyond. She was incredibly attentive to my needs and made sure I felt confident every step of the way. Liz even took the time to send me several photos and videos of the car, highlighting every detail, which gave me complete peace of mind about my purchase. Her professionalism, transparency, and genuine care made this such an enjoyable process. When it came time for delivery, Paul brought my car to me in perfect condition and in record time. He was friendly, professional, and made sure everything was just right. The entire team was fantastic, and they made what could have been a stressful experience feel effortless. I’m so grateful for their exceptional service and highly recommend them to anyone considering purchasing a car, online or otherwise.