The owner Todd is incredible to work with. I called him looking for a replacement cargo van door window for my old work van. He was quick to respond and look through his large inventory. Todd is very knowledgeable of vehicles and their parts fitment and didn't just give a blanket yes, we have it but instead said "We have a couple vans with windows that might fit, if you do not mind coming in, we'd be more than happy to verify one of them will work." I appreciate honesty like that above anything else. I highly recommend Hales to anyone in need of a reasonably priced car part.
From the first initial call to get my bumper ordered, to getting the job done.. I would recommend this family owned establishment over anything. Very kind and knowledgeable. I’m new to the area and they offered a ride to and from my house for my repairs. No questions asked. Definitely call if you need anything mechanical done. Thank you guys again and have happy holidays!!
Todd is great, told him what I was looking for he said he recently got a truck in and drove me to where all the parts were. C10 heaven! Prices were good and will definitely be returning.
Went above expectations of customer service. Couldn't use part he had that I needed, it was damaged. Todd found me the part I needed elsewhere to ensure my satisfaction. Will continue to do business with Todd.
Fantastic overall experience, Todd is super knowledgeable about both domestic and foreign cars, and he offers very fair prices for his parts. He was willing to go the extra mile, and then some, to help me find what I was looking for. Nothing but a positive feeling. Will definitely stay in touch and revisit for all my needs. And, do watch out for those half gallons of ice cream my friend ...
Absolutely wonderful customer service! Everyone is so friendly and willing to help any way possible. They're very fair on pricing. I would recommend visiting for any vehicle needs.
Salesmen are disrespectful and don't care for your business. Lot is severely overgrown one man was complaining to them about a snake he came across while I was in their office. You will get covered in ticks if you even try to walk through there. Will charge you extra for using a card. Insanely disorganized. Will only let you pull parts off completely broken items. Poked fun at me for not liking their business practices. Makes me appreciate other nicer pick-a-part establishments.
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