What clients say about Team Chevrolet of Swansboro Service in Swansboro (NC)
I’ve honestly never been compelled to write a positive review for a car dealership before…. But these guys deserve it. I purchased a vehicle out of state, and Jailene made this process very easy and comfortable. It was a little nerve wrecking buying out of state, but his constant communication throughout really helped. His responsiveness was so quick I don’t think the man sleeps. He took me for a FaceTime walk around and showed me literally every minor imperfection on the vehicle. I really appreciated it. Also Bryan in the finance department was great to work with and helped find a rate that kept the monthly payment where I needed it. Really appreciate these folks. Keep up the great service!
I scheduled my oil change and tire rotation in advance, the got me checked in on time and the work done was done in a timely manner. I feel my time was important to them. They were quick, professional, and made me feel valued as a customer and I didn’t purchase my vehicle from them.
Took truck in for a transmission service, oil change and tire rotation. Dropped it off and specifically spoke with the service writer about changing the external filter on the transmission and doing a flush. Called and told the vehicle was ready and when I got there, I noticed that the service tech had not adjusted the pressure in the tires or relearned the tire sensor locations during the service. Told the service writer and she said she would take care of it and went to get the tech. I also checked the external filter on the transmission and it had not been changed. Brought that to her attention as well. She told me that was normal practice. Who changes the fluid in a transmission and doesn’t change the filter? Do you change your oil and leave the old filter on? I have been going to your dealership for all my service needs but I am now questioning that decision and will be looking for someone else to service my vehicle.
Sarah was awesome! She got me seated while my service was being performed and helped me with tire choices. It was a smooth and seamless process with no pressure to buy anything.
Emily is a keeper for you. She kept me posted every step of the way. Also Bill. your courtesy car driver, was very friendly. The courtesy car is a great service. Not all dealerships offer this, especially the distance to and from the shop. Thanks.
Team auto group in Swansboro is amazing. First, their service department is always friendly and knowledgeable. Their sales department and management is amazing.
1st my husband hates me going for oil changes! Because when I do, normally at my year mark or a little over, I drive off the lot with a new vehicle.
This time I didn’t think I’d be getting in the ride I fell in love with! But the sales managers and my salesman made it happen!!! Thank you to all of you that worked so hard to get me in this beauty
I recently had the pleasure of working with Kimberly at Team Chevy Collision Center, and I cannot recommend her highly enough. In conjunction with our insurance company, we needed some body work done on our vehicle, and Kimberly’s assistance was absolutely amazing.
Despite the challenges we faced with Land Rover in confirming the availability of the necessary panels, Kimberly was able to locate and secure the exact parts we needed. This was no small feat, considering we were also liaising with Land Rover Service and Parts managers from two different locations without success. Kimberly's expertise and determination set her apart in the industry.
What truly makes Kimberly exceptional is her dedication to customer service and satisfaction. She maintained constant communication, providing us with reasonable updates on the various repairs. Her courteous and respectful demeanor ensured that no question or concern was ever deemed unreasonable, making the entire process smooth and stress-free.
There truly isn’t enough that can be said about Kimberly’s outstanding support. She is, without a doubt, the best in the industry. Thank you, Kimberly, for your unparalleled service and for going above and beyond to meet our needs.
Always friendly service every time I visit.
Edit: I made a mistake and called the wrong dealership for service. Came first thing in the morning for the appointment I thought I had here and they took me right in. Great people
Amazing service! Kyle assisted my husband and I. He was patient, polite, friendly, and extremely understanding. He gave us great advice and made the process smoothly. Love our new car!!
Definitely a team effort worked great in all felt part of the team too, thoroughly went over all vehicles and options was interested in based my needs. Gave reasonable price for trade in and vehicle purchased
We bought a white VW passat about a month ago an we have to say they are so very professional we just love to deal with them.we couldn't ask for better. Thank you Team Chevrolet for everything. Yall are absolutely amazing.
Really good Chevrolet dealership! I live beside a Chevrolet dealership but drive to team Chevrolet to look for new vehicles because they are a lot better all around vs the one beside my neighborhood. Sales people are not pushy (the ones I have spoken with), they try to find what your looking for and need instead of trying to push another vehicle on you just to make a sale. Will definitely be where I buy when it comes to Chevrolet vehicles!!!
Very pleased with the customer service Braxton is awesome really cares about his customers very pleasant to talk to if you need a service done or anything involving service I highly recommend Braxton thanks again team Chevrolet ⭐️⭐️⭐️⭐️⭐️
Julie Owens was great at taking care of our needs today with our purchase of a new 2021 Chevy Trax. Debi is very happy!
The team @ Team Chevrolet were great!
The quality of work is A+ and the facility is built with the customers comfort an satisfaction in mind. But they could improve on working to keep a customer as a repeat buyer I more diligent an reasonable ways. All in all it's a pleasant experience.
Website