I had an outstanding experience with Caliber Collision. From start to finish, they were responsive, transparent, and professional throughout the entire repair process. The team made me feel like family and genuinely cared about both me and my vehicle.
They consistently walked me through updates, answered all of my questions, and even took the time to walk out to my car with me to explain the repairs in detail once everything was complete. That level of customer service really stood out. Highly recommended!
Truly an executional experience here at Caliber after our van was crashed into and needed to be repaired! Fantastic customer service that was friendly, kind, and knowledgeable. GREAT communication throughout the repair process that was timely and detailed. I was able to easily adjust my rental car reservation because the communication was so good throughout the process. Our van looked fantastic when we got it back and we’ve had no issues since. 10/10 overall experience— highly recommend this Caliber Collision for anyone needing repair work done on their vehicle!
They were all amazing and communicative and I really appreciate everything they've done for me. I will always recommend caliber collision and go there anytime for a repair!
They repaired the front of my Subaru in less than a week, put in all manufacturer parts for the price of used ones, and calibrated the Eyesight. They were very helpful in taking the stress out of car repairs. Thank you!
The shop provided excellent customer service and restored my vehicle to pristine condition. When my insurance fought the cost of repairs they finished the work anyway. You will be treated fairly and respectfully with this team. I highly recommend their services.
They finished my vehicle in a quick and efficient manner. A BIG THANK YOU to their staff for the excellent communication throughout the process and outstanding customer service! My vehicle looks like no one has ever hit it.
Amazing customer service and amazing work on my car. Marianna and Keith are amazing. They worked to keep me informed when my insurance provider was not. If I could give this Caliber location 10 stars and my first born child, I would.
A few nights ago, I was headed home and several deer darted out from the woods while I was approaching a turning lane. Fortunately, I was going slow and reacted instantly by braking hard and maintaining control of my vehicle. Unfortunately, I tapped one of the deer at approximately 5mph upon impact. The clear bra on my car wasn’t damaged and the only thing that happened was a part of my right front bumper popped out. You know that feeling when you’re thinking things are worse than they are? That’s what I was thinking.
Fortunately, I took my car to Caliber Collision on Lejeune Boulevard and my service advisor – Keith Taylor – was very helpful and took the time to let me explain my concerns. The issue was so minor that he fixed it right there in the parking lot! I was thinking a clip was broken but he explained how my particular vehicle has a hook in that location that it pops back into.
It also helped that he inspected the panel gaps and assured me that everything is in alignment. As a meticulous guy and car enthusiast, I racked my brain thinking the worst but – fortunately – things were nowhere as bad as I imagined.
Thank you to Keith and the kind receptionist that made me feel welcomed and valued. Hopefully I will never need an actual collision repair but if I do, Caliber Collision on Lejeune Boulevard will be the place I will call.
Thank you and safe travels to everyone that reads this.
After a semi hauling an Army tank cut in front of us on I-95 in SC, his retread exploded into our Outback. Not fun for us at all as our car received damages but fortunate that we were all right. Caliber Collision to the rescue!! Now our Subie looks splendid and we are happy customers. Many thanks to their managers and repair folks.
Back in the middle of July, our son called at night stating he struck a deer on base. He’s there for Navy C school and is leaving at the end of August. I contacted Caliber via phone from florida where I live. I spoke with Mariana and explained his situation and that he leaves for Italy for a few years at the end of August and we needed to get the car repaired as soon as possible. They explained everything and our ins got the adjuster there the next day. The car was dropped off and estimate was completed quickly. We were kept updated. Few days later Mariana called and stated their shop was short staffed and the vehicle was being sent to Belfork Rd to complete the repairs. We were told everything would be completed by August 15th. The vehicle repairs were completed today August 6th. Both repair shops went above to get this done for our son. Mariana & Dani were both professional and caring on all calls. The GM at Belfork rd didn’t hesitate taking the vehicle in and getting all repairs completed quickly. Thank you all for helping our 19 year old son getting his car repaired. We only use Caliber here in Florida and it was nice they had several options in that area of Jacksonville NC. Jeff Blair.
Absolutely phenomenal! Evelyn gave me updates every day. Whomever the technicians are, they need praise! She was beautiful on return! I will only use this shop!!!
So glad I chose this location! Everyone was amazing- kind, attentive, and quick. Repairs look great, it was done 2 days early, and they were very communicative. Highly recommend!
Took a couple days longer to get my car back than I thought, but Wow! Now I know why! They went above and beyond to make sure my car was looking perfect! This was a great experience! Hopefully won't need you again, but if I do, I definitely know where to go! The people are absolutely wonderful there!
Evelyn was my service advisor she was great and always kept me informed throughout the process. Highly recommend this location. The work was also great looked perfect and like brand new.
Great staff! Gave us plenty of updates while our car was being repaired. The ladies at the front desk are very kind and courteous. Wish they could've detailed my car just outside at least. I don't know if it's possible but it is something that in PR every body shop does their detail to out shine anybody. Also the inside of the vehicle has strong smell of paint
Great staff! Gave us plenty of updates while our car was being repaired. The ladies at the front desk are very kind and courteous. If you ever need your car repaired take it to Caliber!
I recently had my Toyota 4Runner repaired at Caliber Collision after it was struck by another vehicle, and I couldn’t be more impressed with their service. From start to finish, the team was professional, communicative, and thorough, keeping me updated throughout the process. The repair work is outstanding—my 4Runner looks as good as new, and you’d never know it had been in an accident. Their attention to detail and commitment to quality truly exceeded my expectations. I highly recommend Caliber Collision to anyone in need of reliable, top-notch auto repair. Thanks again Keith and team!
I was absolutely impressed with Caliber Collision on LeJeune Blvd. The staff were friendly and professional. I was kept informed during the time my vehicle was in the shop. The estimated time for repair was spot on. The repairs look spotless. Thank you for the service you provided.
Very satisfied with all work that was completed to my truck. Kept me really informed with every step of the way and got me my vehicle earlier than anticipated. If you need any repairs done to the outside of your vehicle give this location a call. Also super satisfied that they cleaned my truck before it was returned… best in Jacksonville
Caliber Collision at 2301 Lejeune Blvd in Jacksonville, NC is OUTSTANDING! Everyone I encountered beginning with the damage estimate preparation and throughout the repair process were wonderful. They were extremely helpful, demonstrated the company's goal of "Restoring the Rhythm of Your Life", and did quality work. My vehicle required more than $11,000 in repairs that were performed on-time and made my vehicle appear that it was never in an accident. I really appreciated the amount of communication I received throughout the repair process, all of which was excellent. The first picture is immediately after an animal (possibly a wolf) damaged the front of my car. The second picture is after all repairs had been completed. I strongly recommend using Caliber Collision!
Satisfied with the work that was done. The deer that struck my vehicle (oh deer) was not insured but I am. The shop worked with my insurance company in a fast paced manor. They also helped coordinate with a rental company in order to have a vehicle while the repairs were done. I was referred by a family member and will be coming back if I have a future repairs.
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