Shout out to Branden who was so helpful! My shifter in my Yukon went out in the middle of Starbucks drive-thru and I was calling companies to get it towed to my dealership and luckily another company put me on hold for a long time and I ended up calling Jimmys and Branden answered. He was able to tell me what he thought was wrong over the phone and told me he could fix it when he arrived if that was the case. He was quick and fixed it right in the Starbucks drive-thru and got me back up and running. I will forever be grateful for him and his kindness! We still have kind people around, now this is a place I’ll always recommend.
If you need a row CALL THEM! I didn’t catch the guys name but he was awesome, even helped push the car into the driveway AFTER towing it. Couldn’t have asked for a better towing experience!
I had such a positive experience with Brandon, the tow truck driver who helped me after my accident. He went above and beyond from start to finish — keeping me updated on his arrival time, showing up promptly, and treating me with genuine kindness and respect during a stressful situation. Brandon was professional, polite, and very helpful throughout the entire process. It’s rare to meet someone who truly cares about the people they’re helping, but he definitely does. I’m so grateful for his excellent service and would highly recommend him to anyone in need of towing assistance.
From start to finish, the experience with Jimmy's Towing was fantastic. They quickly helped us get our broken-down car transported to the repair shop. What really stood out was their exceptional customer service and professionalism —they were incredibly helpful and treated us with the utmost respect. Thank you for making a stressful situation so much easier!
Highly recommend and will definitely be my first call should I need towing again! My truck wouldn’t crank after doing some shopping. Called the office and spoke with two very nice ladies who gave me a quote and a timeframe. Adam arrived within the 35-45 min wait time window. Loaded it up and had it dropped off quickly. Very professional service! Thank you, Adam!
Great telephone customer service. Mr Wade gave me a decent quote. He arrived in timely manner. Mr Wade is a very hard working man and was very informative. The vehicle was delivered and place in appropriate manner. Definitely would call the company again.
I had a great experience with Jimmy's towing. My car needed to be towed from jacksonsville to brunswick county on christmas eve. Jimmy's picked up after a few rings, I was able to talk to a real person ( no website application or IVR like other tow companies I called ). Jimmy's rate was better that what AAA gave me for that distance. Driver was there in about 15 mins and got my car where it needed to be. 10/10 I recommend them
Woow I am so impressed with this tow company! I called to have my Suv towed to a shop. He went above and beyond for me! I was so grateful. I have never had a towing service give me the that exceptional experience. I can’t thank Brandon enough for all his work and time.! I’m telling everyone call them for your towing!! You want regret it!!
We needed a car towed to get work done on it. It needed to go an hour away. I called and they were so helpful. We set a date and time. They called when they were on their way, and were a few minutes early. After they dropped it off they called to let us know. Extremely professional. I hope I don’t need them again but am glad to know I found a reputable towing service if I need them again.
Unfortunately for me I've had a couple interactions with Jimmy's. Both were fantastic experiences. The staff are professional and very accommodating to what is likely a poor situation when dealing with roadside assistance. Drivers are top notch.
You can definitely count on Jimmy’s Towing Service! My car battery exploded and not only were they polite and quick with the towing but they prevented me from spending money at a auto shop. They helped me get a new battery and installed it right there and then! They saved me an unnecessary trip and they were a blessing in such a stressful time. Wade and Brandon were of great help!
Jimmy's Towing is by far the best service we could have asked for in our time of need on the side of the road with a blow out. Thank you Whitney for answering our call and helping with locating us. Our tow truck driver Wade was the best. He not only helped with changing our tire he took us to a tire shop so we could get another tire. Thank you all for going above and beyond and know we appreciate yall!!!
Branden was very polite, courteous, and careful with my car. He kept me updated on ETA so I knew when to expect him. I 100% recommend this towing company. I've never had to tow a car before, but he had my car loaded and to the shop within an hour and a half of the initial call on a Sunday evening. Prices were fair in my opinion for an emergency service.
After getting into an accident and state farm playing games with my time and money, I decided to pay for towing. They managed to get my car towed in roughly 2.5 hours with no notice. Definitely worth the money!
100% recommend. They were quick, efficient and polite. The gentleman called me immediately after I put a request in through my insurance and gave me an exact estimate of when he would arrive! All I had to do was sign and pass over my key. Quick and simple! I am very appreciative of how fast they came and will definitely use them again if I ever need another tow! Thank you again!!
Five star service, first class treatment. Professionalism at its finest, highly recommend. When you are in need of red carpet treatment with a tow, please call Jimmy’s towing. They will take excellent care of you. Jose was fantastic! Tell him that Ronnie says Hi.
Called for a short notice tow to Swansboro from Camp Lejeune. They got it done in under an hour and a half. Quick easy process and great price. I can't remember what the gentleman's name was who answered the phone but Adam took care of the tow and was super polite and professional throughout the duration of what usually is a frustrating process. 10/10 recommend.
Hired these guys to transport a lawn mower I just bought at Lowe’s to my house. They were rather quick and took their time while loading up to make sure not to catch the deck of the mower with their truck bed. Definitely would recommend.
I was stranded at work with a dead battery and knew exactly who to call. Had help and a running car within 20 minutes! Staff is so great and always speedy. 10/10 would recommend!
They got to me faster than I had anticipated and they had stated. When stranded quick service is always a huge plus in my book, all staff very professional and knowledgeable in what was going on. All of my questions answered, would definitely call them again
Absolutely the best customer service and tow company, whenever we needed anything towed they are only a phone call away! Never left stranded with Jimmys!
I was stranded and the lady gave me a time and place, then a hour and half later called me and said her own truck broke down, gave me some a number of her “friend” who quoted me double and said they don’t know her. She ignored my calls. She is completely unprofessional and should not be running anything but a ballon shop because she is an airhead! Thank god for “primary towing” who actually came to the rescue!
We were broke down on side of Hwy 24 in Richlands. We needed a Towing Co to tow our truck back to Jacksonville. We called Jimmy’s & I talked to Brandon. Right before he got to us a Thunderstorm came! I felt so bad for him! He was Fast & Efficient loading truck. Very Good Communication & Super Nice!! Def Recommend!!
Needing a tow when your car breaks down is stressful, and they definitely helped with putting some of that stress at ease. Communication was great. It was a fast and pleasant experience. Pricing was reasonable and I was able to ride back to the destination as a passenger in the tow truck. I called in, got a quote, and scheduled an appointment since I left my car in a parking lot. If you’re able to make an appointment, highly suggest it. Seems like they can potentially get busy during rush hour, but either way, strongly recommend their services
Adam was a great driver very polite and professional young man. Tow truck arrived really quick. the price was just right I was shocked at the low cost I thought it would be a lot more
I called Jimmy’s towing to get my car towed to the dealership because everything I read online and calling the Kia dealership themselves I was told I was going to have to get my whole key fob replaced and reprogrammed for $400 not including the tow. When he came out, he asked me what was going on and suggested that we try and jump start the battery and see if that works and it did. So instead of getting a tow, he told me to follow him to auto zone and helped me get set up with a new battery that works perfectly fine and spent less than half of what I was going to have to before. GREAT SERVICE and would definitely use them again if I ever need a tow!!
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