On The Hook Towing & Recovery is a family owned and operated towing business that has been in the industry for many years. We are located in Jacksonville, North Carolina where we provide towing, roadside assistance, and off-road recovery to the Crystal Coast Area.
Hours not specified
What clients say about On The Hook Towing and Recovery in Jacksonville (NC)
This place is horrible, idk who manages their phone but the lady on the phone is very rude every time I’ve had to call this place she always talk over customers and when ever you try to speak on what happened to your car being towed they don’t wanna hear it or even have the empathy to listen . There’s been more then one incident when I’ve called them they say they don’t have my car and then they do , another thing they do to try to get you is only accept cash , they have no type of card acceptance at all , few weeks ago they towed my friends car her car wasn’t even in for 8 hours charged her a storage fee to store the car they towed , charged an overnight fee , and of course the towing fee coming to a whopping $345 . I understand when it comes to towing a lot of the times they don’t just look around people will call on you what bothers me is the customer service of this business the towing employees are rude including they’re person on the phone , and they give out incorrect information , they say they don’t have your car , call the police, then next thing you know the police is telling you they have it .
Use On the Hook for business, Julius and Lisa are always on the spot for our needs. Both are a pleasure to work with, and we love when Julius comes around. Thank you guys for being one of the best around!
If you’re looking for a towing professional to transport your car as they would their own then look no further than On the Hook Towing and Recovery. I needed assistance transferring a specialty vehicle. James and his team took the time and TLC to complete the unloading process without any issues. Towing and recovery are not services anyone looks forward to needing. But when you do, On The Hook Towing will exceed your expectations. Thank you On The Hook.
I was in an accident caused by someone else and David was the one the cops called for my car. He was super sweet, took great car of my car. The other woman asked him a quick question about her car and he went over to the cop and told her how the damage could cause the woman's airbags to go off at anytime, even knowing it wouldn't be their company who got the business. He was genuinely concerned for her safety, which was super sweet.
The front desk lady was awesome when I went to get my things from my car both while we were waiting to hear back and then again when it was determined to be totaled.
However, the reason for the 1 star ding was a different employee. When my friend and I arrived to get my license plate, he saw us and goes "Got your car impounded?" Nope, it was totaled in a car accident caused by someone else "Oh" TOTALLY unprofessional and rude. Even if my car had been impounded for whatever reason, that was just unnecessary.
Great place, called to get my Scion FRS towed. Thought my brakes were shot and my car was wobbling (had my E brake up) they showed up with a roll back and caught my mistake. Super friendly and understanding. 10/10 would recommend these guys. Only place that picked up for me and was there within 15 minutes.
My situation was very stressful but I appreciate the workers here. From lady at the front desk to the guy who brought my vehicle back, they are all so kind and helpful. I accidentally left some money there and they made sure I got it back which shows their integrity. God Bless
David was awesome, he showed up right away and pulled our car out of a ditch. He was prompt, professional and fairly priced. I would highly recommend him.
David was our tow driver. He was fast to get the trailblazer and delivered it right where we asked. I recommend him to everyone. He took care of my very pregnant daughter, relieved her stress just knowing he was going to take care of her. David is by far the first I will call when in need. Thank you and your company.
I can't begin to say how great this company is! I was in a bind waiting on my insurance company to find us a tow for 3 hours stuck on the side of the road. I called On the Hook Towing and the dispatcher answered promptly on a Saturday night and was very nice and helpful! David arrived within 15 minutes of my call. Not only did he tow my vehicle but also gave some assistance with trying to get my car started and or the possible issue the car is having. I highly recommend!
I was stranded the night before 4th of July & randomly found On The Hook Towing. David was an absolute ROCK STAR! Within the hour I was home and my car was safely towed to the shop of my choice. David 100% turned what could have been a horrific evening into an incredible experience with the only towing company I will use here on out.
David deserves 10 Stars for sure. Another company was called at 1:44 but didn’t show up. I called this company after 8:00 and had my woody safe at home before 9:45. David was pleasant and kept me assured all would be well. He even put it in a very tight place for me at home! Many thanks and 10 Stars for David!
David was absolutely amazing!! He arrived on the scene quickly to tow my vehicle. He was very professional and courteous. He even went above and beyond to troubleshoot the problem before deciding it needed to be towed. Best service I could ask for!!! Thank you David!!!
They towed my vehicle from the courthouse and put a hook through my front bumper and then the tow person said to me oh he had pictures and this damage was already here and it was not. Also I had to wait for over an hour for someone to get my vehicle from behind the fence even though it was during business hours there was no one there. Then they could not give me my receipt. they caused my grandchildren to miss their dental appointment which cost me extra money and they just did not care
David was amazing! He was prompt and courteous! He understood I was nervous being stranded on the side of the highway by myself and stayed on the phone with me the entire time till he got to me! God bless him! I highly recommend them!!!
I had a flat tire early in the morning on my way to the airport and Hook Towing was quick to respond. Dave did a great job! He was kind and professional. He made sure that my vehicle was safe to drive again and got me back on the road quickly. Thank you Dave!
I had the pleasure of working with David. I was stuck at a gas station at 2330 called got a priced agreed and he was there shortly after. He drove slow once hooked up which was that extra precaution I greatly appreciated. I drive a 1971 chevelle and was already on edge but his customer service and acknowledgment of the sentiment we carry for our cars put me at ease. I hope I won’t need to but if I’m ever stuck again he’s the one I’ll be calling.
David was super helpful for us when we broke down on Western Blvd. We called him after 4 hours of waiting with AAA and nothing, he was there within 15 minutes. He had us hooked up and home with no struggles at all. Definitely recommend this company if you ever need a tow. And shoutout to David for being so nice and understanding of the situation!!!
Thank you so much for the service your company provided me. David was very professional, polite and kind. He really put the meaning back in customer service. Customer service with some companies are lost. If I never need my car towed again I will call your company first. I hope I get David again or someone just as professional.
My car began to overheat and within 5 minutes of filing my roadside assistance request, David was following up with me about the situation. It didn’t take him long to get to my location and load my car up. He was very professional, personable, and made a not so great situation hassle free. Thank you, David!
Great service!! My transmission went in my GMC while I was shopping in Jacksonville, they brought my car from Jacksonville all the way to new bern for a great price! The service was fast an easy THANK YOU
I had a great experience with David. He was very calm and very nice about everything. He help me on the event where my tires had a flat. This is the only place so far that helps inside base and did an outstanding job. I called around 6 different places and either they were close or couldn't get in base. If I could give David more star it would be a 10. Would recommend to everyone.
David was absolutely amazing! He was very nice and answered any questions that we may have had plus more! Very outgoing, felt like we could've talked to him for hours. He made us feel very comfortable and eased our minds a lot through what we were going through. We also asked for him to do something that he technically did not have to do, and he did it without any problems at all!
David was spot on and was willing to what it took! Great to work with and awsome customer service! Can't thank this man enough for getting to me and my location next as quick, efficient and safely!!
I will forever recommend and ask for David. He came and picked up my lowered Golf gti and got me to Precision Auto so professionally. Will for sure use them if I ever need a tow again
I’m a Delivery driver, and when my car suddenly died while picking up an order, to say I was upset would be putting it mildly. I used my roadside assistance option to call for help and within minutes I was contacted and told that help was on the way. Shortly after that I got a call from David to update me on his eta. From the moment he arrived, I was treated to the best customer service experience I’ve had in a while. He checked my battery and offered to jump it if that was all that was required. He put my mind at ease throughout the entire process and even offered some ideas as to what it might be. He then towed me all the way home and backed my broken car expertly in my driveway and made sure everything was squared away. David was amazing and outstanding and his boss should be super proud to have such a great employee. Highly recommend.
May 15, 2021
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