My vehicle broke down at a very inconvenient time. I made the phone call and they were on the way. Friendly service from the first conversational all the way to the drop off. Branden was quick, efficient and basically made a bad situation much more tolerable. You hope to never need these services, but I know who I'm calling the next time I do. Thank you for today.
Shout out for Megan! She went above and beyond to help my daughter recover her personal items from a car accident she was in Monday night. Thank you so much for all your help and making this difficult experience a little less stressful
Prompt, reasonable, very friendly. Would highly recommend to anyone. Really appreciated Adam on a morning that wasn’t going so well, certainly made it not so bad.
Yesterday, I had the most amazing experience with KAR KARE on my worst day. No other tow company was responsive and willing to take my vehicle to the dealership due to the distance. After going back and forth with my insurance company to find someone, KAR KARE stepped in and made my day better! I want to thank Wade for showing up sooner than estimated and for going above and beyond. He took care of the overnight drop box service on my behalf and communicated with me the entire time until it was delivered at the destination. To my surprise, he noticed I had a nail in the tire, too. I then notified the dealership of this, and they saved me from potentially having another problem later. Thankfully, I got my daughter and me home safely and worry-free.
I would recommend them to anyone! I certainly plan to if another emergency arises in the future (fingers crossed it doesn't though).
I had a young gentleman assist me this morning , he was very helpful & kind and highly professional! Would definitely recommend them, he also traveled quite a distance as well to come out and help me truly God sent 5 stars !
Where do I begin? The starter on my Jeep Wrangler had gone out, and upon arrival, Ian was extremely polite, professional and very knowledgeable. He indeed verified that it was my starter that was bad after some troubleshooting. As if the position that my vehicle was in, on the side of the road wasn’t already enough of a challenge, Ian pulled in with ease and loaded it up effortlessly. He then offered to give me a ride to the shop where it had to be taken. On the ride there, he told me about his experience on the job and I could tell how much pride he took in it and also the pride he took in being a Marine veteran - as I was fortunate enough to listen to some of his amazing and inspirational stories. Upon arriving to the shop, we quickly realized that it was extremely difficult to maneuver the tow truck in the crammed parking lot, so Ian unloaded my Jeep where he saw fit. As he was doing this, I was talking to the shop owner to get the intake process done for the vehicle. The owner had mentioned that it would be best to drop it off closer to the shop and I explained to him that we couldn’t get it that close, but that I would see what Ian was comfortable with doing. I went back outside and told Ian what the shop owner had told me and without hesitation, he said: “we can just push it up by hand and swing it into the parking space close to the shop”. Mind you, Ian had already done his job superbly well and he was not obligated in any way to help me push my jeep (50 meters) closer to the shop. After what seemed like an eternity, pushing the heavy vehicle in the hot sun, he hung around for a little bit and we talked a little more and he ensured that I was well taken care of going forward. To say that Mr. Ian is a phenomenal human being is an understatement. Clearly one of the smartest, most professional and hard working individuals that I’ve ever met, and I will never forget what he did for me on probably one of the worst Mondays I’ve experienced in a long time. If anyone deserves a raise and high appraisal it’s certainly Ian, with Kar Kare towing, in Jacksonville!
10/10 experience today with Kar Kare Towing in Jacksonville NC. Service was fast, friendly, and took excellent care of my equinox.I don’t remember the tech’s name but he assisted this morning (8/20) and was nothing but helpful. Thanks again!
Thank you for your awesome service. Brandon sorry if I got his name wrong. He worked this morning on June 29th 2024. He got to us right away. And was very kind and patient with us. This was our first experience with car towing. Thank you for making it less stressful for us.
Easy to communicate with, has fair prices and overall just a good interaction with this company. Hopefully I won’t need a tow soon but will definitely use their services again!
Whitney offered hwepful recommendations and reached out to both my service advisor and insurance agent to make sure my needs were met. Above standards!
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