Horrible Customer Service, the guy in the office has such a horrible attitude and personality! It’s my 3rd time there and he has never greeted me or been nice at all. He gestured me to get out and come back with my ID like I was a street dog! Would never recommend this place.
Took my first load of scrap in today 2/9/23 which consisted of a two walled steel culvert and some other miscellaneous steel. Culvert had been crushed and shook (knocked dirt out of) before hauled to scrap yard. The scaler took 400 lbs. off of my net weight due to dirt without even coming out of the scale house. (Looking through a window or camera one). There was absolutely no way 400 lbs worth of dirt on or in this pipe. Scaler didn’t mention a thing to me about the dirt or docking me. I noticed when I got in the truck that my weight wasn’t what was shown on the screen weighing out or what the scaler had wrote down on his book of paper tickets. I went back into the scale house and questioned the money and weight. Scaler had a terrible attitude, got very defensive and was very rude. All he had to do was address to me initially and we could have discussed and/or looked at my load. We are doing several dozen culvert replacements for Weyerhaeuser Company. I won’t be hauling any of these heavy steel culverts back to Southern Metal Recyclers on Hwy 421 in Wilmington. Check your weight in and out, and pay attention to your money is all I can say.
They decided that copper plates were reduced to insulated form due to the presence of two small metal nails thus reducing the price by approximately $15.00. Beware.
Worked with Aaron on a short notice commercial project, local to this yard. He was very responsive and executed my needs. I would recommend this company and yard.
The workers there are always very polite quick respectful and actually take the time to ask u how ur day is. I think prices could be a little better,but they are fair so I'll continue to use them when i can.
These guys are the best working in the conditions they have to no air conditioning, leatheal pieces of medal at every turn huge hoppers that could crush a car man its a cool place to see and take your soda cans back for recycling and get some money back. Please listen to what they tell you to do stay in your car they well come to you.
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