If it were possible to leave 0 stars I would but this is my third time dealing with Earls and needless to say it still disappointed. After being followed by their employees in a tow truck and even almost walked up on, I figured at least this issue would be resolved but when I asked the woman only said “it had been taken care of”. That’s when I knew it wasn’t actually resolved. The employees are all VERY rude and even after asking nicely 2/3 times, the drivers are uninformed and unhelpful and when you get to the tow yard, (the one that looks like an actual jail yard), the woman at the desk is very rude and disrespectful. My roommate isn’t as knowledgeable on cars and these type of incidents so when I went to help I expected it to be straightforward and explained, instead I was rudely talked too and when asked about previous engagement, she turned to my roommate asking if it was “her” car and not asking if it was coowned or mine. We got the car back the next morning and there was also a tiny dent in the hood. Will not be returning or using any tow services offered

Caleb Nocton

01/20/2024 16:40:43

Take photos of before and after Uhal rentals I went 27 miles and was charged 107 miles. Edit: Supposedly being refunded the difference. Be warned though that Uhaul will put a hold on your card for the initial payment. Then another hold once dropped off for the actual price charged. If you use a debit card you may be out 3x the cost while they "process".

Dionysus ofMortal

06/30/2023 17:35:37

I would just like to say the people leaving bad reviews are the ones Who don’t know how to read or just simply ignore the signs and think they can get away with it! They are more than willing to work with you in Special circumstances, they constantly deal with people, yelling and cussing at them And still to the best of their abilities, They try to remain calm and de-escalate the situation being as nice as possible! I don’t know about you, but if someone’s yelling and cussing in my face oh boy it’d be on like donkey Kong (;

Gabrielle Wells

12/20/2023 20:14:57

Was parked in MY OWN complex and got towed in the middle of the night, just recently moved to the area so I had not yet put on my permit for the area, regardless the property managers took down my license plate and registration when we first moved in so there is records of my car owning a spot at that complex. It was understandable the car was towed because I didn’t have my permit on there, however when I called and asked if I showed proof of residency with the sticker I was given if that would be enough to discount or void the tow since I do own a permit, the man I was originally on the line with said he’d be able to work something out, showed up today and forced to pay 160 so I could get my car back that was towed out of an apartment complex I live in. This business has no humility and did not try to help or alleviate the situation at all, hope if the owners are reading this you guys can reconsider your customer service tactics cause this was ridiculous

SAVVAGE SEAN

09/15/2023 16:50:48

The owner is extremely classless and has no couth whatsoever. It is an embarrassment to our community to have persons with this type of behavior representing Wilmington. Regardless of the problem that takes you to his office , there is never a need to speak to customers with such vulgar language .

Matilda Lizard

11/14/2023 22:46:51

They charged me 100 bucks to get something’s out my vehicle on top of towing it after being broke down one day at the local store whom I spoke to someone about and they still tow worse company ever wouldn’t recommend and every time you speak to someone rules change one time it’s 50 next time it’s 100 all on removing items

Zeniqua Carr

03/13/2024 16:33:01

likes to tow people who are just trying to go to school and get an education. then also makes the businesses suffer for people parking in their lots. let people get at least try to get an education without having to pay $100+. also damages people’s cars. would give 0 stars if i could.

Bella Palermo

09/14/2023 21:41:16

On more than 1 occasion I've had to get the service to tow my vehicles and they are professional and courteous. On time

tawana roy

01/07/2024 03:23:35

It's $160 to get your car on the DAY OF it is towed. It goes up $40 a day and after five days, it's another $160. *Chuckles* To make matters worse, they won't let you even clean out the car unless you pay them something. But I digress. Karma always has a funny way of coming back.

Rogue Ky

09/14/2023 18:52:49

I live in student housing and TWICE have I have a car towed by them. The first time, my office did not notify me of the change of parking pass ($140 to take out) and they towed me. The hoarsely spoken lady said they sent out emails and that it will cost only cash to take out. They did this to another woman in my complex. The second occasion is when my friend had their parking pass ON THEIR CAR and it was towed. They went into their car in the lot to show the office their parking pass and again, this hoarsely spoken lady came out yelling and screaming that it wasn’t his car and he wasn’t allowed to go into it. Of course, it was my friends car and she was being extremely petty concerning this. We spoke to the other men who work there and they had said that if he hadn’t gone into the car that she would’ve waived the fee which is why I call her extremely petty. I don’t recommend ever giving them money, they make sure you’re vulnerable to make their money and their towers are incompetent. And to the lady in the office, stop smoking. Drink water :)

Laura S.

11/12/2022 17:54:43

Their towing services are great, reading and comprehension however was a class they missed in school. They came in the middle of the night and towed multiple parked cars from our apartment complex that HAD parking passes in them. When we went to retrieve our cars they charged us $100 to get them back because “the passes weren’t completely visible”.

Morgan R

01/22/2023 13:47:32

They towed me 😂!! 2 stars because I liked the guy. 🍻

Nc Sparky

03/20/2024 21:04:24

Predatory towing, $160 to tow 1.2 miles and hold for ransom for a few hours. 0/10, would not be extorted by again. Lying thieving scam artists judging by the rest of the reviews. Residents parked in all the guest spots because they have no reason to care. Dozens of "resident" parking spots available. You also towed three of the four residents in the single apartment I was visiting even though they had passes because your driver doesn't bother checking. The profit from one person paying is worth "accidentally" towing 20 cars that you have no legal right to even touch because it's not even a gallon in fuel for you and you have no care for the issues you cause people that have done nothing wrong. There is no excuse for these practices.

Richard Milanese

06/21/2023 00:05:00

Sarah is wonderful to work with and has been very accommodating! Highly recommend

Lori Watson

03/06/2024 13:55:55

If a negative star review were an option, you’d get it. Terrible customer service. Horrible people. They literally stole my truck from Firestone after being serviced and parked by the tech overnight. If any song were more fitting by the Dixie Chicks, well you know it…

Matthew Bryant

07/08/2023 14:43:17

My fiancés car was STOLEN from random people. The police found it abandoned and had it towed to this place. He was charged $500 to get his stolen car back. Wow

Celia Girard

09/28/2023 14:28:36

My go to for uhaul rental. Also have storage if needed. Everyone is friendly

Robin “Queen” Russell

12/18/2023 14:52:49

they were so helpful!! Andy came and picked us up in the middle of the night and was super nice. 100% will call again

Eve

10/07/2023 13:33:38

you should be offering a student discount since you make all your money off uncw students. i was parked at carleton for five minutes and my car was towed but they didn’t think to tow the 6 other cars in carleton that were parked there overnight. utterly rude employees.

Emily Miller

04/05/2023 16:24:15

This place engages in a dubious game of "I've stolen your car and I'm going to make up reasons why I've done so". After thinking my car was stolen for multiple hours, having an officer call to tell me my car was towed almost felt like a relief. I figured my sticker for parkijg at my complex fell off or maybe I forgot to put it on. Upon visiting Earl's and looking at my car though I quickly realized that no, everything was in order on my end. Confronting the person up front led only to them straight up lying about the situation. Before knowing I verified that I had my sticker before coming in they stated "well you didn't have your sticker". After showing them I did the answer changed to "You were in someone's space" - my apartment doesn't have assigned spaces, you're towing for the complex and don't know that? There were other empty spaces near my car when it was towed, the person towing would have seen there are jo identifiying labels on any spaces. Then a third person chimed in with "I think they were in a handicapped spot". I have the camera footage, try harder to lie please! The person at the front desk then acted all righteous and essentially said I should feel grateful they worked with me to wave the fee. Seriously? You stole my car and held ransom through dubious-at-best legality and I'm supposed to feel grateful for missing work trying to deal with what I thought was a stolen car situation? These guys are con-artists, nothing more.

Lena Thiede

12/02/2022 18:08:05

Towed from off campus housing, with my car being there only a little over an hour, even though ALL visitor spots and office parking lot were taken. Had to pay $160, after the lady that works there sarcastically joked that she sold my car because i only had “12 hours to get it”. It’s really sad this is how you would want to earn your living.

Mia Pridemore

03/02/2023 18:55:01

KNOW YOUR CODES. Earl's Wrecker Service has violated Section 5-121.2 and Section 5-121.5 of the Code of Ordinances of the City of Wilmington, North Carolina. He towed a vehicle out of a private parking lot (all apartment parking is private) lacking proper signage. Make sure your lot sign informs the towing company's phone number, hours of recovery, and has the universal no parking symbol on it. If not, a vehicle MAY NOT BE REMOVED unless commanded by government officials. He also charged $100 for unhooking a vehicle (towing companies CANNOT charge until the vehicle has actually been towed). Both of these actions are unlawful. Two infractions will be reported to the WPD. Stop taking advantage of college students.

Ellie Bentley

09/20/2022 15:19:55

Please don't use their services they stole items out of my car and said it was secured and it was not. And What is funny both Earl's and the Martin Edward both said. Your vehicle was locked an secure but nobody knows about my stolen items. So with that being said both company don't practice good business. My livelihood was stolen.

Dwayne Murphy

08/22/2022 14:51:51

My college age daughter was visiting her friend in Wilmington at her apartment complex. My daughter parked in an area that she thought was for visitors. She was there less than24 hours and her car was towed by this business. They charged her $ 135.00 to retrieve her car. This business seems like a scam to rip off unsuspecting college students . We called the business to discuss and they were only interested in received the money . Do they have a lookout in the apartment complex that helps them with this quick money scam ?

Karen Erwin

10/02/2021 14:54:08

You can't give 0 stars unfortunately. We're not college students. We're in our early 30s and mind our business. We had one tire off our driveway and thought the car was stolen when we woke up (before 8am). It was not. Earl's would not give us a number to who called them. 911 told us where to find the vehicle and that it was "parked in grass". There's never been grass where the tire was. I hear they're contracted to just drive around and look for anything. $135 and a couple hours later we've got the vehicle back with no explanation given to why it was towed by Earl's.

C.W. Ponton

11/17/2021 02:09:13

Took my friends car from a spot that did not indicate 15 minute parking. They claimed it was a 15 minute parking spot (false, we checked beforehand) plus we were working in the building we parked at, all the money he made this weekend went to getting his car back from a shadey tow truck company. Go ahead look at the other reviews see what else theyve done to inconvenience hard working people

Nate Gilbert

07/27/2022 02:40:33

WORST PLACE EVER. They're simply incompetent. They towed my car from my own apartment. That's not even the annoying part: When I and multiple members of my family called looking for my car, they said they did not have it. I HAD TO REPORT MY VEHICLE AS STOLEN and go through the trouble of writing a statement as well as the emotional turmoil of thinking my own car had been stolen. My dad also drove 3 hours to Wilmington to talk to the police. The cop found my car in Earl's lot; we were furious. Why did you tell 4 people you didn't have my car if you actually did? Ah, because it adds money the longer you leave it. To make things worse, they still denied having my car when we showed up, WHILE WE WERE LOOKING AT IT. I couldn't even get mad at them because they were so stupid. They said they had forgotten the paperwork, but there were only about 6 cars in the lot and mine was one of them. Simply walking 2 ft to look into the parking lot would have showed them that my car was in fact there.

cambrie parsons

04/29/2019 22:42:39

I was working at Churches Chicken and my van was broke down with a flat. There's no signs that I saw I was an employee there. Come to find out they will steal your car after 3 days.. He's a crook and that whole industry is made of sheisty con men and theives. Riding around plotting on peoples misfortunes... He's one of the white guys that minority's have problems with and gives the younger ones a bad rep

Danny Summersett

08/19/2022 21:09:53

I came home from one of my morning classes at UNCW only to find out that my car was towed from my own apartment complex - even though I have a valid parking decal. I contacted Earl's Wrecker Services and asked if they had my car, she said they did. Naturally, I asked why they had my car when I have a valid parking decal to which she responded, rather rudely "Well, where is it huh?!" I told her it was on the back right windshield of my car, she tells me to wait a second while she looks, then complains that she had to wipe the dust particles from my back windshield to "properly" see it. THEN, I am informed that I have to go get my car that was towed, even though it was their mistake. I had to have a friend drive me to Earl's so that I could get my car in order to make it to work on time. Once I get there, she is a little nicer, most likely because I am now standing in front of her, and not a voice on the phone, and she tells me it was dark and they couldn't see it, and it was a new driver that towed it. I suggest they invest in flashlights to look at vehicles since at night time it is in fact dark, and for them to not be so money hungry and tow the first car they see. Thankfully, I didn't have to pay for my car that was illegally towed, but I still had to take time from my day, and the person that drove me, to get my car. I completely understand towing people that are parked illegally. For it''s quite annoying when I as a resident, have a parking spot for my apartment taken by someone without a decal. I also realize that most people who write reviews for wrecker company's are people who have had their car towed and are mad...but this isn't the case. This company literally preys on people's cars in a lot; then they tow someone who has a valid sticker, then blames it on the fact that it was dark outside - it is absolutely ridiculous.

Melissa Cutler

10/23/2015 19:00:41

They were just doing their job! Nice staff. Offered to buy my vehicle even haha. Gave me water too since I HAD TO WALK THERE.

Julian Pheasant (Paco)

07/20/2023 21:02:39

Address:	5 Jacksonville St, Wilmington, NC, United States
Phone:	+1 910-395-1195
Services:	Auto wrecker
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 278 Reviews
ZIP Code:	28403
Open Hours:	9:00 AM - 5:00 PM
Popular times:	Tuesdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		9:00 AM - 5:00 PM
Monday		9:00 AM - 5:00 PM
Sunday		9:00 AM - 2:00 PM
Tuesday		9:00 AM - 5:00 PM
Saturday		9:00 AM - 2:00 PM
Thursday		9:00 AM - 5:00 PM
Wednesday		9:00 AM - 5:00 PM

Earl's Wrecker Services Inc JunkYard in Wilmington (NC)

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