My fathers (deceased as of one month ago) car was stolen and involved in a hit and run and was towed away 3 days ago by Riverside. Because my Dad passed away unexpectedly he did not have a written will. I called the owner to get information and a price on getting our Dads car back and the owner refused to release the car to my family even though we have all of our ID, payment, and a death certificate. The owner was completely careless and rude even after we explained our situation. Never use this company. Completely disrespectful, rude and predatory business that has stolen not only a vehicle, but a sentimentally priceless piece of what we had left of my Dad. I am typically skeptical of bad reviews and I do my best to give the benefit of the doubt, but I believe every single word of every one-star review about the owner and this company.
I was involved in a car accident last month on the way to the airport early in the morning and I was lucky enough that they were the ones who towed my car. I say that because one of the guys there, Chris, came (when I was still out of town) to help my mom get the car out of there after she drove 7 hours from home to help me out since I would be flying flying back in too late to get it myself. Super grateful for him and would recommend to anyone!
DO NOT USE Riverside and Chris unless you want to get ruined by the best customer service for a towing company and garage you have ever had. Chris was just absolutely amazing and went out of his way and the extra mile for everything that we needed. If you ever have to use a towing company in the area, you don't have to look any further than Riverside.
Very helpful and excellent service. Chris worked with us outside of the business hours to get a car that had been towed and we needed back soon, helped us get it ready to drive
We had a situation where our son who is out of state in NC had a wreck on his way to the airport and Riverside towed his car. When we arrived to the towing lot a few days later on the day our son was flying back, Chris was so compassionate and helped us with prepping the car by removing the front bumper and securing all the other pieces that were hanging and loose so our son could drive it (front bumper was busted but the car still drivable and lights/blinkers worked). We own 3 coffee shops and wish there were many more business owners like Chris and Riverside Towing who actually care about helping people. We are saddened by the low Google review summary - guessing people get mad when they illegally park and their cars have to be towed which is NOT Chris's fault. We HIGHLY recommend them to use for any towing services you need!!! ~ Stephen and Marilyn
My first great experience ever with a towing company. They showed up after my truck was totaled and were kind, compassionate and reasonable. When I went to their facility to clean out my truck they were very accommodating.
Our boat trailer's axel broke. We called them this morning, gave us a great rate and got it moved from where we needed it to in less than an hour. If it wasn't for them, we'd still be searching and probably spending way more. Thank you so much for helping my husband today ya'll. I believe the one guy named JR I believe, was super helpful and would recomend this company to anyone who needs a tow.
My daughter's car broke down at the mall. I called Riverside Towing. I found them professional over the phone and received excellent customer service from the tow truck driver. Overall, they performed. They said a driver would arrive within 30 to 40 minutes, and would call me when he arrived, and they did.
My brother's truck broke down and riverside came out to help and arrived very fast. The driver was very friendly and professional. It was nice to find a tow company that doesn't cost an arm and leg. Highly recommend riverside towing!!! I will definitely be using them in the future.
The owner was very friendly fast and efficient. My daughter's car stopped in the road. The own told me at first he didn't have no one available and it would be about and hour wait.Within 20 mins Towside was there.The driver was very friendly and understanding.Thank you again we will use again if We're ever in need.
Actually used riverside 2 times today. Once this morning picking up my broke down suzuki XL 7, thanks to J.R. , i was home in no time. 2nd time i called carolina pick n pull to scrap my 99 honda crv guess who showed up a good guy named ty. Lol scrapping one car to fix the other and riverside was there for me twice. THANK YOU RIVERERSIDE TOWING. ,
Would rather set my car on fire than use this company again. Conveniently available 24/7 to tow but not available 24/7 to give owners access to their vehicles? Predatory pricing and refusal to take anything other than cash (seems weird to not have access to a debit/credit card POS in 2022).
My car was towed by this company which completely sucks, but they were amazingly helpful and very nice about the entire process. I really got the feeling that they were just doing their job and they wanted to help me out. I was completely at fault for the tow, but I’m glad it was towed by this company.
If you are a property manager looking for a reputable towing company to work your property, don't choose Riverside. They tow cars with visible parking passes, and will still make your tenants pay for the tow. Unprofessional and scummy behavior. Be dishonest, and charge for illegal tows, loses property contracts.
JR was knowledgeable, professional, and a sweet heart. He treated us like one of a kind even though he stated he does these types of tows 10-15 times a week. Our axle broke on our boat trail less than 100 feet from the boat ramp. He was there within 20 minutes, did what he needed to do, and got us out of a pinch without any damage to our boat. He was genuine and down to earth which is a nice change for a towing company. Super happy he was able to assist us and all of our needs... with a smile and fantastic humor. Thank you JR and thank you Chris for ensuring great staff on your team. I hope you pay him what he is worth.. Respectfully, Woman with the broken trailer axle at River Landing 08/28/2021. Sorry fellow boaters!
It was a hot day ! The Azalea festival had my cousins car towed from public street parking on the day of a street fair. They live at Carolina Apts and had no knowledge of the street fair. Johnny works late nights and Shannon works 2 jobs. Johnny was tired hot and frustrated because when they came out to take Shannon to work Saturday morning there car was towed. Johnny tired , hot and sick went off on the towing company. This is very unusual behavior for Johnny who normally is one of the nicest people you ever would meet. The man who towed the car was very nice and even know he works a job that probably gets a lot of negative responses he managed to keep his calm and in the end everything worked out. Thank you for your patience!
This company showed up to the scene of a hit and run, took the car, gave us no information on who he was and where he was going with my car. Finally I found it, called to get my things out of my car and he refused because it would take him too long to get there... at noon on a tuesday... then berated people over the phone explaining that he doesn't care. As if a car accident wasn't enough, having to deal with them made it even worse...
PLEASE READ:
Today my boyfriend and I drove to Wilmington for a day beach trip, I neglected to park in a tow free area (my mistake). Came back to the parking lot to find out my car had been towed. No one in the area could tell me who towed my car so I had to call around. Called this place and the owner was rude from the start, he said they had my car and began demanding I let him know when I could be there, I stated that I was unsure because clearly my car had been taken and I had no means of transportation at the moment. He hung up the phone on me, We ended up getting an Uber there. When we arrived there were beer cans all on the site, including an opened can on the hood of the tow truck that was operated to tow my vehicle. My boyfriend snapped a picture and the owner (Chris Howard) demanded that he delete the photo or he would hold my car until MONDAY, today is SATURDAY. He deleted the photo in front of the owner, but we kept it in our deleted photos. (I have posted it to the photos section if you need to see) He told my boyfriend to leave the premises and dealt with me further. He told me he did not accept card which he failed to mention on the phone and I had to walk a mile away to get cash for him 250 DOLLARS to get my car back. He was being spiteful at this point because I had read 150 dollars on all the other reviews. The cops were called and they said there was “no way to prove that anyone was operating the vehicle while intoxicated”. They refused to do a breathalyzer. Basically I am writing this to warn people of this man, I encourage you to record your conversation with this man so you can prove every bit of the terrible person he is. I hope this place gets shut down as soon as possible.
Predatory towing. Towed my truck and trailer and wife’s van from lot next to Wrightsville SUP/Lee’s cut . Wife was walking to her car as the wrecker quickly loaded her van. Driver said he would drop her van right now for $200 cash. He didn’t even tow her car more than 10 feet. He charged me an additional $250 for my truck and trailer. $450 today. Yeah I was parking in a private lot with signs, but I honestly didn’t see the signs. Hope the owner puts up some more signs so this doesn’t happen to someone else.
Honestly my story is too long to type here. But long story short JR showed up at my house at 10:30 after I asked him not to come it was too late. Proceeded to try and convince me to come outside and i refused. All around unprofessional and dishonest man. He could have simply told me he needed to come a different day and i would have been fine with that. But waking up my family and then lying to Pick N Pull about the entire situation is extremely disrespectful and disheartening.
Like i said, he could have just been honest and he would have made a lot more than the $20 he made on the “dry run” i asked him NOT to do.
The owner so far has seemed pretty decent, helped us out, and generally has been honest, despite the other reviews.
As with many towing companies the prices are rather steep, just as a forewarning. Would definitely inquire about prices before using, just to make sure you have that money in pocket or can get it. We lost our vehicle because of this, which is in part due to our negligence as well.
Other than that, the owner has been very nice and helpful, and has abstained from charging us for anything outrageous during this time.
ZERO STARS ⭐. Do Not go here!! This place has the rudest owner I’ve ever experienced. He towed my boyfriends car after he was just trying to help a friend move some furniture. And after that he met us to “supposedly” give us his car back but then just said my boyfriend had to apologize to him in order to get his car back. He then apologized and he still wouldn’t give the car back. We had to get the police involved after he started to cuss at us and act really immature when it’s supposed to be his own company. Overall a bad place just don’t go here trust me.
Okay so. I'm going to be completely honest. Some of it is due to my own negligence. My father passed away and I stored his car in my apartment complex's parking lot. I brought it up to then when I did it. They said nothing of a parking pass. When I moved in they said they didn't even have them - which is why I just wrote it off. Fast forward- due to some issues with gaining control of his "assets/estate" -frankly there aren't any to be had except his truck -he was a poor man... it is a 94 mazda truck for crying out loud... Anyway. The truck sat a while -registration went up -it is a time when everyone is out of sorts. I kept brushing it off. It has been 35 days since it was towed... I get it. You have to be paid. But $1400? You're out of your mind. Not only did I have to pay to have him sent to rest, on my own without any sort life insurance policy... access to "his money" if there ever is or was any. But now this. Again. I know it isn't their fault and they have to "make a living, too" but yeesh. $1400 ....really? Good luck getting money out of a dead man who had absolutely nothing but an old beat up truck. All I would ever want is some sort leniency... but I digress. We all know towing companies are ruthless people who make their living off of people who make simple mistakes for the most part.
If I could put no stars at all I would. Some of the rudest most unprofessional people I’ve ever spoke too. DO NOT USE RIVERSIDE TOWING. they will screw you in every way they can.... it’s sad. Must be from out of town to have such terrible reviews! I would think twice before using them so you don’t learn the hard way like the rest of us.
WHAT DO I NOT LIKE...Riverside Towing should be shut down!!!
My fiancee is an owner operator who ran out of hours on his way home. Although he got permission from the store manager, to the leave the truck over night, this company towed it away without a word. We came back 12 hours later to pick up the truck & the owners response was they enforce the parking lot & store doesn't have a right to allow overnight parking.
So as we all deal with a global epedimic, bring us our much needed supplies, while continuing to follow State & Federal laws. Yet, Riverside Towing uses this as an opportunity to line their own pockets with bigger tow bills. True display of unethical bottom feeding ownership.
I wish there was an option for 0
Disgusting isnt even the word.. the fact that you can charge 150 dollars for me to get my car and 35 to come open a gate is so absurd to me. I already had trouble getting a tire going back twice because the tire shop messed up which is why my car got towed
I had to leave my car NEAR not in the Sam's club parking lot. The guy who I talked to was really rude. Could tell he only cares about money. I hope noone has to deal with the same thing. Definitely ruins your day
This towing company is the most schemey and terrible company. My friends car was being put on the lift as soon as we were walking back to her car. We spoke with the tow truck driver, the fee to get your car before he pulls away is $150, this guy tries to upcharge us to $175 because it was my friends birthday and “she was going to be coming into some birthday money”. BEYOND DISGUSTED WITH THIS REMARK AND BEHAVIOR. Shame on this company, hope it goes out of business.
parked legally in a box store parking lot and inside retailing. My vehicle was was misidentified and towed away.Wrong make wrong model wrong color. He advised me that he "returned it without charging" me. I'd hope so. It was unlawfully towed away. When i wasn't grateful for this my car was dropped from his lift and he drove off. No sorry, no nothing. The lowly customer service response was outdone only by the person's inability to actually identify a car and do his job. No confidence in this guy and based on a first impression i could not recommend his company.
Predatory tow company. Went to walk next door to the parking lot next to big lot in Ogden to grab pizza and walk into big lots while the pizza was cooking since it was a pretty long wait for the food truck. First the guy told use that we would be towed if we parked there. I told my boyfriend to walk next door and get the pizza while I went into big lots to get what we needed. When we pulled back up the tow truck driver tried to pull up to our truck to tow it. I yelled at him that we I was going into big lots and if he touched the truck I would call the cops on him for predatory towing!
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