Brandon was extremely helpful and kind. Very reasonable prices and willing to go the extra mile to help clients. Will definitely recommend and use them in the future for any towing needs!
My ignition switch on my car wouldn’t turn to crank this morning so I needed a tow. Honestly, I just chose this place at random, but I’m so glad I did! I called and Brandon was absolutely wonderful. We reviewed all of the car info and pricing. I gave him my credit card info and he texted me my receipt while we were still on the phone! Then the tow truck operator, Bobby, called me soon after to verify all the info and coordinate the pick up of my vehicle. Later on, I made a follow up call to Bobby in the afternoon just to make sure everything went okay with the drop off. He let me know exactly where he dropped my car, and even sent photos of where it was parked AND him putting the key in the dropbox. It’s so nice that they document that process so you feel good knowing your car made it safely to its drop off. I have never needed a tow truck before, but if I ever do again I will definitely be calling Castle Hayne Towing!
My son’s car was totaled in an accident. Not only did Castle Hayne do a great job taking care of the car, but they also helped my son understand a lot about what steps he needed to take next. Brandon was especially helpful coordinating an appointment when my son had to get his license plate over the weekend when the lot wasn’t open. They helped with a lot more than just towing. Classy operation.
Bobby and the man who answered the phone were incredibly professional and nice. Today is Thanksgiving and they made the process super seamless. Thank you so much!!!!
BOBBY AND THE OWNER BRANDON- best of the best- customer service is top notch and they are QUICK ! It is Thanksgiving night and we hit a curb downtown and popped the tire - beyond repair … after dealing with 3rd party FIMC company being the WORST - Brandon and Bobby still got us taken care of. 10/10 recommend!!!
Brandon and his driver Bobby were able to help us at 9PM on Thanksgiving after the insurance provider canceled their service. They were amazing to work with.
Brandon was very helpful and worked with me to get the best offer on my old truck, fast towing service as soon as possible, and made the whole process easy and comfortable.
I got a flat tire at 11:30pm and Bobby was more than understanding and helpful to come out and help me for a very fair price, I highly recommend this place for any care issues or tire changes you need!
I needed my car towed and my driver was Bobby I told him my car was lowered and he handled it with care couldn’t ask for a better price or a better tow.
Our boat trailer tire exploded on the highway when we were heading home.. Thank y'all for saving us on a Labor Day! Especially when people were closed on Labor Day. Trying to find a solution for us and we left the next day with no problems. You guys have great service! Thank you so much to Bobby who came to rescue us. He was very kind to us. Thank you. Thank you. I 100% recommend this place!
Brandon is one of a kind! He went above and beyond for me to retrieve my car! I was on and off the phone with him all day on a Sunday and he was so helpful, patient and knowledgeable. He really helped me in a tough situation and am so glad people like him in this industry exist! Bobby who delivered my car was so friendly too and really helped me make light of a bad situation. Thank you guys! I appreciate your integrity and honesty.
Awful, horrible, and disgusting people! Called them to help tow my truck from the side of the highway with a blown tire, the driver drove right past me and never stopped, then when I called the office and told them the driver passed me the office guy argued with me about it and tried to charge me a second time for someone to come back. Said screw you I’ll figure something else out, then caught them showing up 6 hours later trying to steal my truck!!! The driver was disgusting looked like he just crawled out of the bottom of the Cape Fear river and he had a lot lizard sitting in his truck with him. And they still charged me $150 for absolutely nothing! Save yourself and call Wayne’s Towing instead!!!!
Towed my car the tow truck man Dropped my car off at the mechanic any kind of way left the car in neutral killed my whole battery and the man that I spoke to to make the payment. They just seem like they care about money. I would never use this company again. Bobby was the man who towed my car
I cannot speak enough to the level of customer service and professionalism that Bobby exhibited. He was prompt, kind, compassionate, and professional. He went above and beyond to help us out, and we felt very secure that our car was being well taken care of. Thank you! Should we ever need tow services again, this will be the only place we will call!
I am totally amazed how Bobby and Brandon helped me when they towed and repaired my car. Bobby has worked on my car before. He quickly finds the problem and does excellent repairs. They are truly unselfish, compassionate people. They put me as a person before money. The saying goes “wanna see how people really are? Wait until money is involved”.Bobby and Brandon both showed, without a doubt, that they are honest Christian people. THE BEST CUSTOMER SERVICE I HAVE EVER SEEN. And I have seen a lot in 72 years.
Started calling around 5 am and at first had to cancel because the price quoted was different from what I was told. I truly appreciate the call back and prompt service especially since I waited two hours for another popular place that never showed up. Bobby the driver was very friendly and even offered to take me to the bank. He went above and beyond!!! I will use them again. Great Customer Service!!!
What a great company. Had a flat tire and no spare. They picked me up within 10mins and we're totally willing to work with me. They found me a tire shop close by and hooked me up with a great deal to get me there. Thank you so much and hope I don't need you in the future but if I do, I have you on speed dial. Thank you so much.
We broke down 3 hours from home on a Saturday evening. Within 30 minutes of calling them a truck was at our location. The driver Bobby & Ashley were great and got us home with no problems. Highly recommend.
WARNING THE OWNER AND HIS WORKER ARE BOTH SCAMMERS ——read other recent reviews —-(they will take advantage of customers ) I called these guys to tow my car after i hydroplaned on the highway, they said they could tow my car to my location for $300. Instead they made up a story saying that the Highway patrol instructed them to impound my car and proceeded to charge me $600 to release it from impound and $300 for the tow. I called the highway patrol and they have no record of requesting an impound. They tried to over charge me for work that required special equipment to retrieve the car, but when I talked to the patrol officer that was on scene he said that no such equipment was used. They backed down from the $600 charge after one of the patrol officer got involved. If Anyone has any questions don’t hesitate to contact me via email.
Catle Hayne Towing stole my car and scraped it.. My 2000 a8l audi with 22 inch rims and tires, the rims and tires alone valued at $4000 came up .missing from.a shop I had it at. The owner told me Castle Hayne towing towed it off which the owner Brandon denied. I called the police and found out the driver had scraped my car. The detectiveve told me the owner has insurance and was willing to pay me for the car. I called up there and some guy told me my car was a flood car and tried to pay me $500. Run don't walk. Stay clear of this company.
We called and ask to have a vehicle towed to Firestone’s tires in Wilmington by 4pm. We told the person we spoke with that it had to be there no later than 4 because it was Sunday and Firestone’s said they were closing at 5. This was around 12:30. We were assured by this person that it was not a problem and he promptly took the card info and processed it on through the account. A little after 3 we sent a text to see what was going on with the tow as no one had showed up. The owner texted back that the driver had gotten held up but no worries they could get us tires most likely cheaper than Firestone’s and they stayed open later than 4. Around 6ish no one had showed up yet. Texted again and was told they were doing all they could. A tow truck finally arrived around 6:30. We were assured that we would have tires on that vehicle that night and they would call us when it was ready as the driver loaded up the van. Around 8:30 we had not heard one word about when where to pick the van up so sent another text. The owner said it was at Blacks Tires where the driver was told to take it. Blacks Tires was never mentioned. The owner finally called after I sent a text wondering if he was running a legitimate business. We had quite a conversation. He didn’t really want to hear a word we said and kept just making excuses how things didn’t go as planed. We ask for the $150.00 back as he did not deliver services we had paid for. We were told no and that if we stopped the transaction he would have the vehicle impounded. I mentioned taking him to small claims court as a days pay will be lost tomorrow and to get the money back that he charged for the towing. He said that his lawyer that he pays $500.00 for would tell me that I didn’t have a claim since he towed the vehicle. After the conversation with the owner, the driver of the tow truck called. Guess what. The van was not even towed to Black’s like the owner said it was. I do not recommend this company at all and would have given it a zero if that was on option. How could this situation been handled differently? A simple phone call up front when they realized they could not provide the service that we had paid for instead of a bunch of excuses and also refunding the money paid so we could look for another tow company. Good customer service is key to a good business reputation no matter how many years you have been in business.
Brandon was the one who came and picked up my car, was very helpful through the whole process. Even calling me when there was an issue two months after the car was totalled when there was an issue with insurance to save myself from reprocussions. Great company.
Awesome people totally the best in the business hands down they did work on our work truck after being screwed over by Blacks tire... Brandon is awesome he fixed our truck. He also worked on my personal car had a issue on a Saturday he came right to the rescue towed us to shop and fixed the issue. So if you need professional help on your car or truck Castle Hayne towing is the place...
Thank you James for the quick friendly and very professional service. You made the whole car breaking down and towing experience as comfortable as possible and got me and my van back to home safely. I appreciate your courtesy. Highly recommend this company and James to tow your car with care. Thanks again!!
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