I had a medical emergency and my truck was towed by Eastway Wrecking (driver Miguel Robinson) at 2am. When I went went to pickup my vehicle that afternoon two iPhones were missing. Driver said they were in the truck when he towed it. Be careful that you don't leave valuables in your vehicle when they are towing. They might not be there when you get it back.
So my car got illegally towed due to a misunderstanding with local law enforcement on 12/4/2025.
Fortunately, for law enforcement got in touch with the right tow company, because the entire time my car has been housed here the staff has been nothing less than respectful, answered any all of my questions to the best of the knowledge, transparent about any and all fees, and never made me feel like I was a burden or a problem even while I was facing financial hardships prior to accumulating the funds to secure my vehicle.
If I ever was in need of a REPUTABLE Tow company, or a friend, colleague, or associate was to ask me for recommendations, then without a doubt I stand behind my endorsement of Eastway Wrecker Services Thank you for treating me like family during a rough patch & happy holidays to you all
*I had the pleasure of speaking with Amanda, Emily, & Bri over the all were a pleasure to speak with.
Car got towed early tuesday Dec. 23rdcalled this company to con firm if they had my car, lady said they did told me the price $350 (redic)@10an I got there @ 7pm they were closed called again and a man answered telling me they closed at 5:15pm and will not open again until Sat Dec. 28th now how the hell your going inconvience me for 4 days and why I was not informed about this when I called earlier ... livid
WORST PLACE EVER!!! Was not told their policy and then I came back to grab my belonging out of the car and the manager of the place degraded me and talked down to me! They should all be fired and the place shouldn’t be able to be running under the horrible staff!
The worst ever. My grandson had wreck this morning and the driver of truck 8was very rude to them.the customer is always right. I am in customer service and have been for 30 plus years. Please get your employees in line.
WORST PLACE EVER!!!! My husband and I had our vehicle seized in Rockingham County and before we could fill out the paperwork for an innocence owner petition at the clerk of court who also gave us the run around our vehicle was towed from Mcgee towing in eden all the way to CHARLOTTE NC!!!!. This is absurd and the disrespect we received from the gentleman upon arrival at Eastway Wrecker that released the vehicle is disturbing. We felt robbed and were verbally threatened as he kept saying he was going to keep our vehicle if we didn't shut up! The system is all for the ones whom break the law and make things hard as he'll for the ones who follow the laws and are honest.
Warning !!!!!!!! I was involved in a car accident my vehicle was towed by this company my title and one of my favorite bag was stolen the employees there were very rude ,unprofessional, and misleading with just a plain we don’t have any involvement in your missing items. They have no policy these people are crooks at it’s finest
BEWARE BEWARE BEWARE !!!
Hate that I have to even give a review on this seeing my daughter was in a road rage accident and totalled out my car. The staff was super helpful and friendly got my things from my vehicle quick and easy. Hope I don't have to come here again but knowing how Charlotte drivers are I'm sure I will!
They are the worst towing company on the planet I'm convinced. My car was seized a year and a half ago for an alleged DWI which eventually got dismissed.and I got a court order to get my car released they knew I was coming for it and they gave me the price that it would cost me to get it out.
They said I had some milk the order plus give my insurance company permission to look at the damage and a copy of my ID which they got. When Allstate went to go and declare it totals they told them it was auctioned out the day after my release paper was dated.. they knew I was coming
Our daughter’s car was towed here following an MVA in Charlotte in which her car was totaled. She noticed several things missing from her car when she went to collect her belongings the next day, including cash. The only people with access to her vehicle at that time had been the tow company and the police. When she brought the missing items to the attention of the tow company, Eastway, they claimed to have no knowledge of or involvement in the missing items.
On that note, everyone there is extremely helpful in all other areas.
Why is a government impound lot closed on Friday? Got release papers and getting charged 30 extra for weekend when was in Charlotte Friday couldn't get my truck back. They took unjustly. Have to pay towing, storage when win case have to sue to get money back we have to pay to get truck released.
The way they operate sucks. The lack of customer service. Short tempered. Careless. Unsympathetic. All about the money. Took my title and cash...All because my car broke down on the hwy... this system really socks. Taking advantage of people can't be a good career. How do they sleep at night.
If you’re able to, avoid them. Was in an accident last August and had to let them tow my car. The tow truck driver insisted on driving my manual car up onto the truck and managed to destroy a relatively new $1200 clutch. When I got to the lot my car reeked of clutch. Essentially paid them $250 to tow my car a mile down the road and in the process destroy an expensive clutch that i’ll now need to replace. Other than their incompetent drivers, service was great. The lady at the front desk was extremely helpful and sweet.
I didn’t wanna leave five stars, mostly because I was mad that my car got towed and I had to shell out over $200 to get it back, plus the Uber from Uptown. BUT- it was my fault that my car got towed, and when I showed up they were kind to me, and explained that the reason the price is higher is because they cover the citation on your behalf. There was no damage to my car, and no real runaround when I got there to retrieve it. Pay, scan license, explain payment, leave.
Very different than other tow companies that I’ve encountered.
If 0 stars were possible I would give it. I was in a motorcycle wreck in the hospital more than 10 days and they are wanting over $1500 to go see the motorcycle because it sat at the location more than 10 days. She wouldn't waive the fee and kept putting me on hold. She wouldn't tell me if it was totaled, send pictures, or anything. This is the worst place I have ever dealt with. Money Hungry place.
They towed our car from a wreck.we went to get our belongings out of the car before our insurance company picked it up. The people at Eastway were so nice & helpful . It is not easy to get your belongings out of a wrecked car you loved, But they helped to make it a much more pleasant experience. They are a great group of people !
Very polite and good customer service by everyone even in a bad situation (that was my fault). Even included the citation fees in so they could pay them for me. Just remember to bring cash for ParkIt! citation tows. Watch for the signs that explain the hours for parking and pay your meter using the app so you avoid being towed. Thank you for great service!
Do NOT use this place!!!! Our truck was stolen and once found Charlotte PD chose this dumpster fire place to pick it up and store it. We live out of state and could not make it back for two days to pick the truck up. When my husband arrived there was not any body damage or any flat tires. It was stored there 5 days. When an outside transport company delivered our truck, there was body damage and a flat tire. The driver has photos to prove it was in that condition when he picked it up.
Customer service is terrible. Company purposely gives repair shops a hard time when trying to obtain your vehicle. They do this to bump up your storage fees. Any time I called to ask any type of questions, they were very rude and constantly rushing me off the phone. Please note the Company only takes Cash and Certified cashiers check . Keep in mind, I did not choose this place . Police had my car towed after an accident and gave me their business card and address. Will never use the company again, and recommend others to find another place.
Horrible Customer service. I don't know what type of business that doesn't take any card payments only cash like they are living in the stone age. Their customer service treats you with a lack of dignity and respect. One of those workers screams at you like a dog another worker lady has a horrible attitude she needs to be taught some manners. In general these people need to be tamed and trained, because there's not much difference between a wild dog and screaming bad attitude customer reps.
It is the worst example of a wrecker service. Their business ethnics and practices are absolutely unprofessional, unfriendly, rude and disheartening. The staff is rude and can't have a friendly conversation. If you need a wrecker and the police departments tell you that EastWay is towing your vehicle, Ask for another company. STAY AWAY.
After having my truck towed, I tried to go take some personal items from my vehicle. The guy running the desk was an unprofessional, cussed at me, tried to be difficult and even lied multiple times.
My truck is being handled with m Insurance company and they have made if difficult for the repair shop to get my truck. Stating they have never heard of another wrecker service that's been around for 50+years. They make it difficult and it will cost you out of pocket even though you're having your insurance company repair your vehicle using a repair shop that they have approved.
These people are thieves. I was in an accident and they held my car until my insurance company was about to get a tow from their lot. Meanwhile, I had belongings in the trunk and my backseat, small items. Neither one of these areas were affected, therefore there was no need for my stuff to get stolen. I called and supposedly the surveillance cameras were checked..... surprising, no one was shown stealing my personal items. Had I known my stuff was going to be taken, I would have taken my entire car to work or had someone come to get my stuff. CMPD called this service, definitely not my choice.
HORRIBLE EXPERIENCE AND EXTREMELY UNPROFESSIONAL!! I had been in contact with the company on numerous occasions after my accident. I followed up with them and they told me the SOME of the information I needed to know in order to get my car towed to the body shop. I sent them what they needed, then I didn’t hear anything back, so I reached back out to find out they hadn’t even checked their email for DAYS! They continued to let me know what they needed piece by piece! The information was sent over, and once again I didn’t hear anything. So I went into the office to try to resolve it and get my car to the body shop like I needed a week ago. Julie said they hadn’t contacted me by saying, “we don’t check the email often.” , “we don’t contact the customers back.” , “We didn’t receive the email you said was sent!”. All lies. The same email they said they didn’t receive a week before, was pulled up once they actually read their email. Laura was the one who asked for the information and didn’t follow through. Julie gave us the wrong name of the owner of the company when we asked for it, so we had to read a plaque on the wall to find out his real name. Overall I refuse to pay the full storage bill for their mistake and lack of following up! They were arguing with me and it was extremely unprofessional. The customer service was horrible and their attitudes were horrible.
So my car broke down next door to their location at the QT gas station. Being so close and close to where I needed it towed it surprised me when they charged me $100 to have my car towed 5.2 miles. well, once arriving at the mechanic, my suspicion was confirmed that it should have only cost me $40. And after the day I had with car and phone issues, I now have a mission to never let anyone use them again, who don't want to be taken advantage of. Of course they won't be put out of business, as the city contracts them for towing, making enemies on that side of towing also.
I missed the signage and parked my car in a tow away zone (after 4pm). 100% my fault. Nice enough folks. Then again... they did tow my car while I was in a meeting, and then charged me $150 four days before Christmas. Kind of a jerk move. Still... nice enough. Two stars. Would not want to have happen again.
If I could do negative stars I would. My car was stored here for a few months. Upon picking it up there was damage to the rear bumper in excess of $1,000. When I picked up my car I was told, by Tanya at the front desk, that the 'big-boss' would call me that day by 5pm. I never received a call. The following Monday I called again and was brushed off saying I would receive a call back, which never came. The following Thursday I called once again and the woman who answered my call told me they were not responsible for the damage and refused to give me the phone number to speak with her boss. The are unprofessional and rude at the least. Stay clear of this company.
Please avoid this service. Some say that they come when you call and that is fine, but there are others in the area who come when you call and who do not take advantage of people.
My son's car was towed by them for a parking violation which is fine, but they did not tell him on the phone at 6PM that if he picked his car up the next morning (his car was towed at 4:30PM) there would be an additional $20 fee and evidently they don't tell anyone that on the phone because there were two other people who received the same surprise. Their answering machine indicated that they open at 6AM and when I arrived at 7:15 to get my son's car, they indicated that they did not open until 8AM and when I told them they needed to change their recording he just said that he didn't make it and couldn't change it.
This is a very non-professional service. I understand if you are broken down on the side of the road you just want to get out of that situation. I just ask that you do the community a service and try another more reputable business rather than rewarding a total lack of professionalism. The City of Charlotte should really find better vendors to utilize.
Website
