Decolas Towing is hands down one of the best towing services we’ve ever had. My boyfriend and I were on vacation when my car broke down about 20 minutes from our Airbnb in Mars Hill. He came out, greeted us so kindly, and towed us to a nearby O’Reilly’s so we could try to fix it ourselves. When that didn’t work and it was already freezing and getting late, we had to call him again.
Knowing we hadn’t eaten, the owner and his wife went completely above and beyond.Taking us to the grocery store, driving us back to our cabin, and towing our car to an auto shop. Because of them, we had food, warmth, and peace of mind. We got engaged in that cabin shortly after. And we will remember this trip forever.
Affordable, incredibly kind, and truly wonderful people. We can’t recommend them enough.
Very rude ppl, told me 45 min came in 1.5 hours, after 1 hour of waiting I called her to ask where is driver she was very rude and unprofessional, their price is through the roof, 5 min of work $300 Stay away if you can.
Decolas gave us our life back and was very reasonable about our situation we are God fearing people and we are blessed to have our car back always a pleasure doing business with good mountain people.
Fantastic and friendly towing service. Luckily, Kevin was right around my neighborhood, so it took about 5 minutes for him to arrive and then about ten to get my car hooked up and pulled out of the ditch it was in. Thank you Kevin and Stormy for making a stressful situation as easy as possible.
JP and the dispatch team were extremely patient and helpful despite a stressful situation and challenging tow. AAA did not do an ideal job communicating, but as soon as I got in touch w them directly, the communication really cleared up. JP was really thoughtful w handling my car despite challenges like the break being locked on the wheels, and gave me some helpful info.
When you are from FL and don’t know how to properly drive your 4X4 drive on a steep road in the mountains and end up in the ditch in a particularly tricky situation… yep, Decola will get you out with a good attitude. THANK YOU!
Fantastic tow service. Our car broke down on the side of I-26 on our way home (an hour away). Reception was very friendly and pleasant to talk with. Once we confirmed we were going to need the tow, the driver was there for us in less than 15 minutes. Super friendly driver and made it home safely. Highly recommend this company.
I want to send out kudos to J.P. from Decolas Towing for all of his help on New Years Day when I had an incapacited vehicle in Marshall. Was kind enough to come out there on a holiday morning and got both me and the car back to South Carolina in a timely fashion. Very good service and a nice guy to chat with. Best wishes to you all and I will recommend you whenever I can.
JP towed my little Kona from Erwin back to Spruce Pine. He also allowed me to have my dog in the truck. Very friendly guys. Decola was quick to respond and very reasonable on the price. I would def call them again.
Lady was so rude as well at the owner! So hostile working for the county a they didn’t care at all they said they don’t care about reviews. I came from out of state to help and they acted like they didn’t care at all they just wanted money so rude so unkind horrid experience!
I want to thank Decolas towing and recovery for their service, people are always quick to post negative reviews but I for one want to give a positive review to them and the driver was very polite! I wish I could give 10 stars to this crew!
The mishandling of personal property belonging to an out-of-state disaster response team—alongside restricted access to this property—is deeply concerning. This team is actively contributing to the rebuilding efforts in the community, yet this towing service appears to be prioritizing profit over supporting those offering relief. Not only does this approach reflect poorly on the business’s ethics, but it also seems to violate North Carolina statutes 20.219.2 and 20.219.20 regarding access to personal property from towed vehicles.
As a third-party industry professional, I stand with Mr. Lara and Lara Services Group in objecting to this unjust treatment, which falls well below industry standards. This conduct may be grounds for legal action to be pursued within the North Carolina judicial system. While towing itself may be warranted in some cases, preventing access to personal property is an entirely separate and troubling issue that requires immediate address.
Let me know if any specific details or additional references would help clarify this further.
I had the unfortunate event of having my car stuck on a gravel road in Spruce Pine. I called my insurance for roadside assistance and was directed to Decolas. They responded in a timely manner. The gentleman assessed the stuck car and immediately implemented a solution. He pulled my car out within minutes and no damages were made to my car considering it being one my biggest worries.
I was back on the road and learned my lesson. Couldn't thank Decolas enough and would deeply recommend their services.
Decola’s rescued me and granddaughter when my battery light came on and I was trying to get to exit 11 off 26.Car died as I pulled over . After midnight. Towed the car to Metco Auto repair in Mars Hill. Driver was kind and professional after getting woke up in the middle of the night! Thankyou Decola! Also the lady answering the phone was wonderful and I’m sure I woke her up too!!🥰
J.P. from Decola's did everything he could to help me out in Spruce Pine yesterday; took good care of my Nissan Frontier and I....... give them a call if you need a tow or limited roadside service; they're local and very reliable.
Our car got stuck over a muddy gravel hill out in Mitchell County, NC and the folks at Decolas got us out and the hill without a scratch! Huge thanks to them for their help and kindness! ✨
everyone that works here has been so nice and helpful! i don’t normally post reviews but when my car died kevin not only sent his son(while he was far away on a different tow) to see if i needed a jumpstart or a ride somewhere but he took my sad little car to the scrapyard for me too :,) really nice people!
Great service when we needed help changing a flat tire. Shout out especially to Stormy and JP. Friendly, helpful people. They responded quickly. Would highly recommend.
I own a towing company out of Claiborne County Tennessee and we had a call in Mrs Hill, NC that I couldn’t access it with a roll back. Decolas Towing came and helped me out with a wrecker. Very good company to work with and great prices as well. I would highly recommend Decolas Towing and Recovery for all of your towing and recovery needs.
Yesterday when we were driving over the mountains my engine overheated. John from Delcola's was sent from AAA. He was kind, patient and professional. He even made sure your pup in the car was ok. He towed us to Metco in Mars Hill, where the car was repaired. I was pretty shook up, but John really calmed me down. Thank you!!
I frequently use UHaul services, and this particular location stands out as the finest I've come across. The property is managed by an extremely welcoming family. They provide comprehensive instructions for maneuvering the vehicle, details about the maintenance carried out, specifically mentioning any fluids replaced, and they ensure a meticulous inspection for any damages so you won't be fined for someone else's mistakes.
Absolutely amazing team! Fast responsive and they really care! My driver broke down in mars hill, not only did they get him a fast tow, but they also got him in a rental. Customer service like this rare and this company should be held on a pedestal. I'm from NH and wish we had service like this in New England! A++++ Highly recommended!!
The gentleman was very professional and got me unstuck on a icy road. He was very busy at Wolf Laurel Ski Resort and had to pull out 30 cars before he could get to me. I’m grateful for the service. I would recommend them to anyone in the area. Thanks!!!!!
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