What clients say about NAPA Auto Parts - SMITHFIELD in Smithfield (NC)
I walked in knowing exactly what I needed — wiper blades. The store manager — not a regular employee, not a trainee, THE manager — looked up my car on his computer with the confidence of a man who has never been wrong about anything in his life, and sold me the wrong sizes.
Both of them. Impressively wrong.
I want to be clear that this man had access to a computer. A computer that presumably contained the correct information. He looked at the computer, consulted his own "expertise", and still managed to sell me wiper blades for a vehicle I do not own.
I have questions about the employees if this is the manager. I have questions about the manager if this is the standard.
I came in for visibility. I left with bitter disappointment.
⭐ One star. The computer tried its best. And I'll be returning to my favorite auto parts store.
I usually go to Garner to get auto paint, but this location does not carry auto paint. The staff was super friendly even though they did not have what I was looking. They did however direct me to the stores in the area that do carry auto paint.
We just stopped in at 10 AM on December 22, 2022 and the young lady in the store was amazing. We needed new windshield wipers, so she walked my husband over to the section and helped select the proper windshield wipers and then came out with him and put them on for him in the rain. Outstanding customer service, we are very thankful and hope this employee gets recognized for her great customer service skills.
Went here to get a simple bolt with lock washers and nut. Unfortunately they didn't have it in stock but the crew help me look for my item and shared another location that may have it sock. First time here and they seem to have good customer communication.
Knowledge People Ready and willing to help and go the extra mile to make sure you are completely satisfied with your experience in dealing with this Company I would rate the manger as a number one employee it was a pleasure doing business with your company thanks so much especially Brittany she is such a welcome person to see And really wants to help you to get the right parts the first time And always has an interest with what you want and need thank You David Howell
Brian and Lance made my day finding a very hard to find parts for my cars and selling me some much needed tools. These guys are some of the best in the biz. I own and operate Premier Z Performance here in Smithfield and I can learn a thing or two from these guys customer service skills. They are GREEEEAT!
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